Position Overview
We are seeking a proactive and detail-oriented Digital Operations & IT Coordinator to support our growing organization. This role combines website project coordination, digital asset management, Microsoft 365 administration, domain and hosting management, and day-to-day IT support.
The successful candidate will act as the primary liaison between internal stakeholders and offshore web development teams, ensuring projects are delivered according to business requirements while maintaining our digital infrastructure and office technology environment.
Key Responsibilities
Website & Digital Project Coordination
- Gather business requirements and create detailed website requirement documents and specifications.
- Coordinate with offshore web development teams throughout the project lifecycle.
- Review website deliverables to ensure requirements have been met.
- Track project progress, communicate updates, and manage follow-up actions.
- Coordinate website launches, updates, and maintenance activities.
- Maintain documentation and records for all website projects.
Website Operations & Content Management
- Manage records and documentation for company websites and digital properties.
- Organize website content, assets, credentials, and operational documentation.
- Assist with website content updates and ongoing website maintenance.
- Ensure website information remains accurate and properly documented.
Domain, Hosting & Email Administration
- Manage website domains, hosting accounts, and DNS records.
- Coordinate access to servers and hosting environments for development teams.
- Configure and troubleshoot domain-related services, DNS settings, and business email accounts.
- Monitor domain renewals and maintain ownership records.
Microsoft 365 Administration
- Create, manage, and maintain Microsoft 365 user accounts.
- Assign licenses and administer basic security and compliance policies.
- Support employee onboarding and offboarding processes.
- Provide user support related to Microsoft 365 applications and services.
Google Business Profile Coordination
- Coordinate with internal and external teams responsible for Google Business Profile management.
- Assist with business listing setup, updates, and documentation.
- Ensure business information remains accurate across online platforms.
IT Support & Office Infrastructure
- Set up and configure computers, workstations, printers, and office equipment.
- Troubleshoot basic hardware, software, networking, and connectivity issues.
- Support office internet, printer, and workstation operations.
- Maintain inventory records for IT equipment and technology assets.
- Coordinate with external vendors and service providers when required.
Documentation & Asset Management
- Maintain organized records of websites, domains, hosting services, software licenses, user accounts, and IT assets.
- Develop and update operational procedures and documentation.
- Ensure company technology and digital assets are properly tracked and maintained.
QualificationsRequired Education
- Bachelor's Degree or Diploma in Computer Science, Information Technology, Software Development, Information Systems, or a related field.
Required Experience & Skills
- 2+ years of experience in IT support, digital operations, website coordination, or a related role.
- Experience coordinating with software or web development teams.
- Working knowledge of website hosting, domain management, DNS records, and business email systems.
- Experience administering Microsoft 365 user accounts and licenses.
- Strong documentation, organizational, and project coordination skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and work independently.
Technical Knowledge
- Basic understanding of web development concepts and website deployment processes.
- Familiarity with HTML, CSS, and JavaScript fundamentals.
- Ability to communicate effectively with developers regarding website requirements and technical issues.
- Basic understanding of databases, APIs, and modern web applications is considered an asset.
- Knowledge of website content management systems (CMS) is an asset.
Preferred Qualifications
- Experience supporting small-to-medium business IT environments.
- Familiarity with Google Business Profiles and local search platforms.
- Experience working with offshore or remote development teams.
- Knowledge of web hosting platforms, SSL certificates, and website security best practices.
What We Are Looking For
The ideal candidate is highly organized, technically capable, and comfortable working across multiple areas including website operations, project coordination, IT administration, and business technology support. You should be confident communicating with both technical and non-technical stakeholders while ensuring projects and daily operations run smoothly.
Compensation
Salary: To Be Discussed
Compensation will be based on experience, qualifications, and demonstrated skills.
Pay: $15.00-$25.00 per hour
Benefits:
Work Location: In person
