Administrative Assistant – Technical Operations
Betz Pools Limited – Stouffville, ON
Location: 5688 Main Street, Stouffville, ON L4A 7Z9
Position Type: Full-Time, Seasonal
Salary: $22 to $26 per hour (depending on experience)
About Us
For over 80 years, Betz Pools Limited has been a trusted leader in custom pool and spa design, installation, renovation, and service across Canada. We are guided by our CLEAR Core Values: Communication, Learning, Engagement, Accountability, and Respect.
Our service teams are committed to delivering a consistent, premium customer experience across every property we maintain.
Reports To: Senior Manager, Technical Operations
Role Overview
Betz Pools Ltd. is seeking a highly organized Administrative Assistant to support the Senior Manager, Technical Operations and assist with administrative coordination across technical service activities.
This role focuses on technical service documentation, operational coordination, and communication flow between contractors, technicians, and internal departments. The position plays a key role in ensuring that service information, technical notes, and operational records remain accurate, organized, and readily available to support efficient service operations.
The role will interact with technicians, customers, and all levels of field staff, in a technical support role as well as administrative coordination and documentation support for technical operations.
Technical Operations Coordination
- Provide administrative support to the Senior Manager, Technical Operations.
- Coordinate communication between contractors, technicians, and field teams.
- Ensure relevant service notes, property details, and operational updates are communicated to appropriate internal teams.
- Support coordination between technical operations, service management, warehouse, and office staff.
- Maintain organized records related to technical service activities.
Service Documentation & Case Management
- Create, update, and maintain service cases, technical notes, and documentation within the service management system.
- Review technician and contractor service reports to ensure documentation is complete and clear.
- Track technical service updates, follow-ups, and outstanding issues requiring management review.
- Maintain accurate records of service activities, equipment notes, and technical updates.
- Assist in preparing repair quotes and service estimates based on technician assessments.
- Support service case workflow from intake through quotation preparation, approval coordination, and scheduling.
Administrative Support
- Prepare reports and documentation requested by the Senior Manager, Technical Operations.
- Assist with tracking technical service issues, equipment concerns, and follow-up actions.
- Support the organization and maintenance of technical procedures, service records, and operational documentation.
Success in This Role Will Be Reflected Through
- Accurate and organized technical service documentation.
- Clear communication between technical teams, contractors, and internal departments.
- Reduced information gaps between field operations and office records.
- Timely and organized reporting supporting technical operations management.
- Consistent administrative support enabling efficient service operations.
Qualifications
- 2–3 years of pool service industry experience preferred.
- Minimum 2 years of experience in administrative coordination, operations support, or service administration.
- Strong organizational and time management skills.
- Professional written and verbal communication skills.
- Ability to understand technician service notes, equipment terminology, and basic troubleshooting context.
- Ability to manage multiple operational tasks in a fast-paced environment.
- Experience with Microsoft Office and service management systems (NetSuite considered an asset).
- Familiarity with pool equipment, service terminology, or home services industry operations considered an asset.
Work Environment
- Full-time, in-office role based at Betz Pools Head Office in Stouffville.
- Fast-paced service operations environment, particularly during peak pool season.
- Collaborative team environment supporting technicians, contractors, and technical operations.
Apply Today
If you are highly organized, detail-oriented, and enjoy supporting operational teams through strong administrative coordination, we encourage you to apply.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
