Role Overview
We are seeking a proactive, detail-oriented Administrative Assistant to join our Richmond office.
This role combines general administrative support and customer services — ideal for someone who enjoys organization, communication, and being the first point of contact for clients and visitors.
The successful candidate will be bilingual in English and play a key role in maintaining smooth office operations and client communications.
Key Responsibilities:
1. Sales & Lead Generation Support
· Support the sales team by coordinating marketing campaigns that generate qualified leads for immigration and education services.
· Track and manage incoming leads from digital platforms, events, and referral channels.
· Maintain and update CRM systems with marketing and client interaction data.
· Assist with preparing marketing materials and presentations for sales consultations and information sessions.
2. Digital Marketing & Social Media
· Coordinate content publishing across digital platforms such as LinkedIn, Instagram, WeChat, Xiaohongshu, and company websites.
· Assist in creating and scheduling marketing content including posts, short videos, and promotional materials.
· Monitor engagement, respond to inquiries, and forward qualified prospects to the sales team.
· Support paid advertising campaigns and analyze performance metrics.
3. Marketing Campaign Coordination
· Assist in planning and executing marketing campaigns, webinars, and information sessions for prospective clients.
· Coordinate campaign timelines, materials, and communication between marketing and sales teams.
· Monitor campaign performance and prepare basic reports on lead conversion and engagement.
4. Market Research & Reporting
· Conduct market research on immigration trends, competitor activities, and target client segments.
· Track marketing KPIs including lead sources, conversion rates, and campaign performance.
· Provide periodic reports to support marketing strategy and sales planning.
5. Marketing Materials & Brand Support
· Coordinate the preparation of marketing materials such as brochures, presentations, and promotional content.
· Ensure marketing communications follow company brand guidelines.
· Assist with updating website content and promotional messaging.
6. Event & Partnership Coordination
· Assist with organizing seminars, webinars, and marketing events targeting prospective immigration clients.
· Coordinate logistics, promotional materials, and follow-up communication with participants.
· Support partnership marketing with educational institutions and referral partners.
Qualifications:
· Fluency in English — spoken and written.
· Bilingual – English & Mandarin
· Must be legally eligible to work in Canada (Citizen, Permanent Resident, or valid Work Permit).
· Minimum 2 years of administrative or office support experience, including reception duties.
· Strong organizational and multitasking skills, with attention to detail.
· Excellent communication and customer service skills.
· Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
· Professional appearance and attitude with a focus on teamwork and confidentiality.
· Bilingual in Pilipino is an asset.
Additional Requirement
As part of our pre-employment process, all successful candidates will be required to complete a Criminal Record Check prior to final confirmation of employment.
Please note that the cost of the Criminal Record Check is the responsibility of the successful candidate.
How to Apply:
Please submit your resume and cover letter (in English) highlighting your relevant experience and bilingual skills to [email protected].
Include your legal work status in Canada in the application.
We thank all applicants for their interest; only those selected for an interview will be contacted.
Pay: From $23.00 per hour
Work Location: In person
