Date: Jun 9, 2026
Location: Calgary, AB (Hybrid), CA Vancouver, BC (Hybrid), CA Winnipeg, MB (Hybrid), CA Ottawa, ON (Hybrid), CA Wawanesa, MB (Hybrid), CA Montreal, QC (Hybrid), CA Dartmouth, NS (Hybrid), CA Edmonton, AB (Hybrid), CA Moncton, NB (Hybrid), CA North York - Toronto, ON (Hybr, CA Kitchener, ON (Hybrid), CA Hybrid - Canada, CA Lethbridge, AB (Hybrid), CA
Company: Wawanesa Insurance
Job ID: 10100
Employment Type:
Existing Role
Working Business Language : English. This role requires regular interaction with members across Canada where the primary business language utilized is English. As such, the successful candidate must be fully proficient in English.
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $85,000 - $100,000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS.
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
As an Auto Physical Damage Claims Supervisor, you will lead and support the claims team in delivering a consistent, high-quality service experience while driving business results and maintaining strong customer service standards.
The deadline to apply for the role is: Tuesday, June 23, 2026 .
Job Responsibilities
Accountable for team performance metrics including productivity, quality, and service levels.
Provide exceptional customer service.
Coordinate and supervise daily activities of a national claims team.
Provide guidance and leadership to staff and specialists.
Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans.
Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies.
Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives.
Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims.
Perform other duties as assigned.
Qualifications
College or university degree preferred.
Currently pursuing or completed a CIP designation is a strong asset.
Five or more years adjusting experience, including increasing complexity and decision-making responsibility.
Demonstrated leadership experience (formal or informal) required, with experience leading remote or hybrid teams preferred.
Proven ability to coach, motivate, and develop employees in a performance driven culture.
Strong customer service, communication, investigative, analytical, and negotiation skills.
Excellent time management, organization, and prioritization skills in a fast-paced environment.
Strong knowledge of policy wordings, corporate guidelines, and claims procedures across lines of business.
Knowledge of automobile, habitational, farm, and commercial policies, as well as relevant medical and legal terminology.
Bilingualism in French and English is considered an asset.
Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to
[email protected] .
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy .
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
