At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
Forge and cultivate relationships with our most engaged players as a VIP Host. You’ll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players. To foster long-term customer loyalty, you’ll play a key role in helping us deliver a world-class experience that drives high levels of brand advocacy.
Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.
Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.
Lead player reactivation efforts to increase engagement.
Compile player feedback to support improvements to the platform and identify opportunities.
Execute against all VIP policies and guidelines, including responsible gaming policies.
Bachelor’s degree in a related field or relevant experience.
At least 3 years of experience in a Sales, Account Management, or customer-facing role.
Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
Analytical mindset to make quick and confident decisions on data and trends.
Willingness to travel and work nights and weekends.
Must be able to obtain and maintain required Gaming Licenses.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for applicants taking part in the selection process.
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community.
DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.
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