At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
The opportunity
We are seeking a Manager – Change Management for our Workforce Advisory group within our People Consulting practice. In joining our team, you will gain valuable experiences and a wealth of knowledge by working at solving the most complex client challenges. Working in multidisciplinary teams, and directly with leaders of major organizations, you will bring diverse perspectives to every challenge. We are uniquely and strategically positioned to advise leaders in the face of increasing disruptions, an ever-changing workforce, and evolving business landscape. At EY, you will find an environment that is innovative, cultivates purpose, and thrives on collaboration. We will help you achieve your potential by supporting your professional development and by providing you with leadership opportunities
This job posting relates to an existing vacancy within our organization.
Your key responsibilities
Provides change management leadership for clients undergoing large-scale transformations (e.g. restructuring, strategic realignment or technology implementations). Oversees change management workstreams responsible for end-to-end change management activities such as stakeholder analysis, change impact assessments, leadership alignment, communication, training and other readiness activities. Acts as both a strategic advisor and a ‘doer’ of change, ensuring fit-for-purpose change strategies are defined and operationalized on the ground.
Client Delivery
- Lead change management projects and/or large change management workstreams, from planning through implementation – including managing project resources and budgets effectively and identifying and effectively managing and mitigating risks and issues.
- Demonstrate technical competence in change management, across various change types and transformation projects.
- Act as a trusted advisor for clients, project team and EY’s internal teams to deliver solutions and solve client challenges
- Encourage and facilitate collaboration amongst team members and promote an inclusive working environment.
- Lead self and/or team in the creation of well-structured, high-quality deliverables that demonstrate attention to detail, critical thinking, and practicality, while aligning with client needs, context, and audiences.
- Contribute to generate profitable revenue by identifying additional engagement opportunities and building lasting relationships with clients; mentor teams in building similar connections and strong relationships with clients.
Business Development
- Lead the development of proposals and sales materials to support business growth.
- Generate new business opportunities by understanding EY’s service offerings and proactively driving on-sell and expansion opportunities for WFA and/or across business lines.
- Proactively support on-selling, through excellent delivery, on-going relationships with clients and shaping next steps or future work.
- Develop long-term client relationships and networks, fostering deep connections with clients and other EY team members across all practices.
Practice Development
- Lead practice development and service offering initiatives, inclusive of team leadership, project management, and execution.
- Responsible for supporting the development of our People Consulting practice by enhancing change management methodologies, driving the creation of related intellectual property, and developing go-to-market materials for the Organizational Change Management service offering.
- Play an active role in recruitment efforts, including referrals, events, interviews, etc. to bring the best talent to the team.
- Stay up to date on latest industry trends to contribute to thought leadership and bringing best practice to clients.
People Leadership and Teaming
- Exemplify EY values and demonstrate a strong investment in the practice, our people, and their experience.
- Accountable for timely and honest feedback to team members, effectively identifying and leveraging skills, escalating performance issues as appropriate and investing time in coaching / development
- Manage teams to meet project, business development, or practice development objectives, knowing how to delegate work, leveraging a diverse team to achieve results.
- Lead by example and focus on developing others, rewarding and recognizing teams and building a safe, inclusive and engaging team environment.
- Engage in learning activities throughout the year, ensuring learning requirements are met and learning goals achieved.
- Seek feedback from more junior team members, peers, and above for self-improvement and skills enhancement and act on development feedback to improve performance.
Skills and attributes for success
The Candidate
Technical skills for success:
- Strong knowledge and application of relevant change frameworks like ADKAR and Kotter's 8-Step Process.
- Exceptional skills using Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook, MS Project) to create documents, analyze data, develop presentations, and manage communications effectively.
- Ability to analyze data related to change initiatives and employee feedback.
- Knowledge of instructional design and adult learning principles to develop effective training programs.
- Skills in identifying and managing stakeholder needs and concerns.
- Intermediate proficiency in proposal writing, project management, risk and budget management
Leadership & business skills for success:
- Strong leadership skills, through experience leading teams or managing staff on projects
- Strong analytical and problem-solving skills.
- Strong oral and written communication skills, including storytelling, adapting messaging and style to suit the needs of different audiences. Strong facilitation skills, including the ability to design meeting agendas or workshop activities to design creative solutions, build commitment to outcomes and drive decision making.
- A strong work ethic, high levels of motivation and a growth mindset.
- Ability to think outside of the box, thrive on new challenges and work in ambiguity.
- Enjoy a fast-paced, dynamic work environment.
- Ability to manage time and multi-task across project delivery, business development, practice development and leadership/team management.
- Strong interpersonal skills, emotional intelligence.
- This role involves interaction with clients operating nationally and globally where fluency in English is required.
- Flexibility and ability to travel.
To qualify for the role, you must have:
- A bachelor's degree and approximately 6-8 years of related work experience; or a graduate degree and approximately 5-7 years of related work experience
- At least 3 years of professional service experience, with a global management consultancy firm, or niche consultancy in which you gained exposure to large-scale project.
- Experience leading engagements in one or more of the following functional domains – supply chain, IT, finance, customer, sales & marketing. Should have worked in large multi-disciplinary teams as part of functional and enterprise-wide transformation engagement.
- Progressive experience leading change management teams throughout large, complex transformations
- PROSCI or other industry standard change managements certification considered an asset
- An understanding of the opportunities, challenges and issues in at least one of the sectors we serve (e.g., Oil & Gas, Health, Government, Telecommunications, Power & Utilities, Insurance, Media & Entertainment, Retail, Mining & Metals, etc.).
- A proven track record in managing and analysing large datasets and using analytics in project execution. Deep expertise in working with and engaging clients in discussions around the use of digital assets in the delivery of org. design projects.
- Experience in selling and delivering projects that cover the full life-cycle of assessment, design and implementation support
The willingness to travel as needed, and working in a balanced hybrid environment
What we look for
We are interested in professionals who enjoy promoting the people agenda in organizations and change initiatives, bringing people issues and challenges to the forefront. You will need the confidence to keep the people agenda front and center, as well as the interpersonal skills and communications savvy to do this in a way that integrates well with executive priorities and objectives.
What we offer
The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.
EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.
- Vancouver: $110,000 to $150,000
Are you ready to shape your future with confidence? Apply today.
To help create the best experience during the recruitment process, please describe any accommodations you may need.
Inclusiveness at EY
Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.
Learn about our commitment to DE&I at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.
To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.
