Customer Success Representative
Tired of the 24/7 on-call stress — but still want to put your property management experience to good use? We’ve got just the role for you.
We're hiring for a Customer Success role on an initial one-year contract basis — and for the right person, we see this as the beginning of a long-term career with us, with a clear path toward full-time permanent employment.
Who We Are
At CondoVoter, we help communities govern smarter. As Canada’s leading provider of secure, compliant, and efficient online voting and virtual meeting solutions, we empower thousands of homeowners, board members, and property managers to make informed, timely decisions.
Headquartered in Toronto and serving clients across North America, we’re trusted by condominiums, HOAs, and community associations to simplify governance, support compliance, and keep owners engaged.
We understand the pressure property managers face. That’s why we offer a new way forward—one that values your expertise, gives you flexibility, and lets you contribute meaningfully, without the late-night maintenance calls.
Our culture is built on:
- Service First: We go the extra mile for clients and each other.
- Integrity Always: We do what’s right, even when it’s hard.
- Accountability: We take ownership and follow through.
- Collaboration: We lift each other up and win as a team.
- Innovation: We embrace change and evolve with our clients.
We're looking for a Customer Success Representative with a property management background who’s ready to step into a more structured, client-focused role—fully remote and aligned with your lifestyle and professional goals.
This is a 100% Remote Role
You can work from anywhere in Canada or the U.S. We’re a remote-first company with a results-driven culture built on accountability, flexibility, and trust.
This is more than a Customer Representative role—it’s an opportunity to be the face of a new era in community governance, where transparency, professionalism, and digital engagement meet.
Why This Role is Perfect for Property Managers
- You bring valuable frontline experience—now use it to guide others.
- You’ll be speaking with clients who are just like you used to be—so you get it.
- You’ll trade on-call chaos for structured days and team collaboration.
- You can maintain your industry license by participating in our CAO-accredited educational webinars—earning CE credits, speaking at sessions, and staying professionally connected.
What You’ll Do
Onboarding & Implementation
- Lead onboarding for new clients—training them on CondoVoter’s tools and best practices.
- Translate industry knowledge into easy, actionable steps that clients can follow.
- Tailor the onboarding experience based on corporation type, vote scope, and client structure.
Client Relationship Management
- Act as the primary point of contact for assigned clients.
- Guide boards and property managers through timelines, compliance, and campaign strategy.
- Engage proactively ahead of AGMs, elections, bylaw votes, and more.
Support & Engagement
- Monitor platform usage and identify opportunities to increase adoption.
- Answer client questions via Zendesk, Zoom, and Slack.
- Lead feedback discussions and contribute to post-meeting reports.
Internal Collaboration
- Coordinate with Meeting Coordinators, Moderators, and Operations to ensure delivery.
- Maintain clean records and task tracking via Monday.com and internal dashboards.
Configuration & Quality Control
- Prepare meetings and voting configurations, ensuring accuracy and legal compliance.
- Troubleshoot minor issues and escalate more complex needs appropriately.
Professional Growth & Community
- Participate in and present during CondoVoter’s CAO-accredited webinars and client education sessions.
- Earn Continuing Education (CE) credits to maintain your property management license in good standing.
- Stay connected to the industry while playing a strategic, non-operational role.
Who You Are
- Licensed property manager (RCM, PCAM, or equivalent) or have meaningful industry experience.
- You understand how boards, residents, and property managers operate.
- You’re looking for a remote-first opportunity that offers structure, flexibility, and growth.
- You’re organized, tech-comfortable, and a confident communicator.
- Bonus: You’ve used platforms like Monday.com, Zendesk, or other CRM/support tools.
What You’ll Love
- Remote-Only Flexibility: No commute, no on-call stress, and full autonomy over your day.
- Industry Alignment: Stay connected through education, webinars, and client strategy.
- Team Culture: Join a professional, collaborative team with shared goals and values.
- Growth: Build new skills in SaaS, client strategy, and virtual meeting tech.
Perks include:
- Competitive compensation
- Health & dental benefits
- 10 paid vacation days
- Home office setup support
- CE credit eligibility through CondoVoter webinars and workshops
- Team development, mentorship, and leadership opportunities
Tools You’ll Use
- Zendesk – Client communications and ticketing
- Monday.com – Internal workflows and project tracking
- Google Workspace – Docs, Sheets, Calendar
- Zoom & Slack – Calls and internal collaboration
- CondoVoter Dashboards – Meeting and voting configuration
Success Metrics
- Onboarding completion and time-to-launch
- Client satisfaction scores (CSAT, NPS)
- Platform adoption and engagement
- Accuracy and timeliness of deliverables
- Contribution to client retention and renewal
What to Expect in the Interview Process
- Initial phone screening
- One-on-one interview (virtual)
- Reference checks
We Welcome Diverse Perspectives
At CondoVoter, we know that the strongest teams are built by bringing together individuals with diverse backgrounds, experiences, and perspectives. Research shows that people from underrepresented groups—especially women and people of colour—often hesitate to apply unless they meet every listed qualification.
If this role excites you, but you don’t meet every single requirement, we still encourage you to apply. If you’re passionate about delivering great client experiences, comfortable with technology, and eager to grow, we’d love to hear from you.
Ready to take your industry experience in a new direction—without stepping away from the profession you care about?
Apply now and help us power the next generation of community governance at CondoVoter.
Apply now and help shape the future of virtual governance.
Job Type: Full-time
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home
Application Question(s):
- Do you have access to stable WIFI?
- Do you have your own computer or laptop?
- Do you have a working webcam?
- Do you have a microphone?
- Do you have a headset?
Experience:
- Customer service: 3 years (Required)
Work Location: Remote
