Job Opportunity: Account Coordinator
Location: Brampton, ON
Hours: Full Time,40 hours per week
Salary: Up to CA$ 60,000.00 per annum (depending on experience)
Join a Growing Team in the Regulated Cannabis Industry
Are you organized, detail-oriented, and passionate about delivering exceptional customer service? Do you thrive in structured environments where compliance and quality matter most?
We are looking for a motivated Account Coordinator to join our Commercial team. In this role, you will play a vital part in supporting domestic and international sales operations, acting as the key link between our clients and internal teams while upholding strict regulatory standards. If you enjoy variety, working cross-functionally, and contributing to smooth business operations, this could be the perfect role for you.
About Us:
At Curaleaf International, we're not just participating in the cannabis industry-we're leading it.
As part of the world's largest cannabis company, Curaleaf Holding, Inc., we are powered by a strong presence at all stages of the supply chain. Our unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, our emphasis on quality and expertise aims to deliver safe and legal cannabis.
Curaleaf Clinics: Curaleaf Clinic is the largest medical cannabis clinic in the UK and remains one of the highest rated services. Offering consultations for a range of conditions where there is evidence for the use of medical cannabis, Curaleaf Clinic is dedicated to improving access to medical cannabis for patients.
Our Vision: To shape the future of cannabis through our commitment to research and product excellence
Our Mission: To be the world's leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis.
Our Values:Lead & Inspire, Commit to Win, Driven to Deliver Excellence, Customer Obsession,One Curaleaf
What You'll Do
Client & Account Support
- Be the first point of contact for all client inquiries, delivering timely, accurate, and professional support
- Assist with new client onboarding, including document collection and account setup coordination
- Maintain precise and organized records of client contracts, purchase history, and regulatory files
- Support the preparation of sales reports, presentations, and performance reviews
Sales & Order Management
- Process, verify, and manage all orders in strict compliance with regulatory requirements
- Monitor inventory levels and coordinate closely with supply chain and logistics teams to confirm delivery timelines
- Track orders from start to finish, keeping clients informed of progress every step of the way
- Support finance processes including invoicing, credit notes, and purchase order reconciliation
Compliance & Documentation
- Ensure all activities and records fully meet Health Canada and EU-GMP standards
- Maintain auditable records of orders, shipping documents, and client communications
- Assist in preparing export documentation such as Certificates of Analysis (CoAs) and required permits
Internal Collaboration
- Work alongside the Quality Assurance team to verify product compliance prior to shipment
- Partner with Sales, Marketing, and Management teams to support campaigns and business growth
- Provide administrative support including meeting coordination, correspondence drafting, and report maintenance
What You Bring
- Post-secondary education in Business Administration, Commerce, or a related field
- 1-3 years of experience in account coordination, sales support, or customer service - experience in cannabis, pharmaceuticals, or other regulated industries is highly valued
- Solid understanding of end-to-end sales processes and order management
- Familiarity with Health Canada Cannabis Regulations and EU-GMP standards is considered a strong asset
- Proficiency in Microsoft Office Suite (especially Excel) and experience with CRM/ERP systems
Key Skills & Attributes
- Exceptional organizational skills and a sharp eye for detail
- Excellent written and verbal communication abilities
- Proven ability to multitask and prioritize work in a fast-paced environment
- Proactive problem-solving skills and a commitment to customer satisfaction
- A collaborative mindset with the ability to work effectively across departments
The Perks:
Competitive Salary - Get rewarded for your hard work.
Excellent Holiday Allowance - Time to recharge is vital
On-site Parking - free parking
Why Join Us?
You will work in a dynamic, industry-leading environment that values integrity, compliance, and growth. We offer opportunities to develop your skills within the regulated sector and work alongside dedicated professionals committed to quality and excellence.
