Position Title: Treatment Coordinator / Front Desk Administrator
Location: Belmont Dental Centre
Position Summary: We are seeking a friendly, organized, and patient-focused Treatment Coordinator / Front Desk Administrator to join our team. This role serves as one of the first points of contact for patients while helping coordinate treatment plans, financial arrangements, scheduling, and patient communication.
The ideal candidate is professional, detail-oriented, and passionate about creating exceptional patient experiences while supporting the clinical team and contributing to the growth of the practice.
Key Responsibilities
Patient Experience & Front Desk
- Greet patients warmly and professionally
- Answer incoming calls and respond to patient inquiries
- Schedule, confirm, and manage patient appointments
- Manage patient check-in and check-out procedures
- Maintain accurate patient records and documentation
- Handle patient correspondence via phone, email, and text
- Ensure reception and waiting areas remain welcoming and organized
- Assist with recall and reactivation programs
Treatment Coordination
- Present treatment plans clearly and confidently to patients
- Explain treatment options, timelines, and associated fees
- Coordinate financial arrangements and payment options
- Submit and follow up on insurance pre-authorizations
- Verify insurance benefits and coverage information
- Monitor outstanding treatment and encourage case acceptance
- Follow up with patients regarding recommended treatment
- Assist patients in understanding their insurance benefits and financial responsibilities
Scheduling & Production Management
- Optimize provider schedules to maximize efficiency
- Manage cancellations and fill openings proactively
- Coordinate treatment sequencing and appointment flow
- Help achieve clinic production goals through effective scheduling
- Monitor unscheduled treatment and patient retention opportunities
Administrative Duties
- Process insurance claims and electronic submissions
- Support accounts receivable collection efforts
- Assist with daily reports and administrative tasks
- Maintain confidentiality and compliance with privacy regulations
- Support office projects and team initiatives as required
Qualifications
- Previous dental administration or treatment coordination experience preferred
- Experience with dental software (Tracker) is an asset
- Certified Dental Assistant/Chairside experience is an asset
- Strong understanding of dental insurance and treatment planning preferred
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Professional, positive, and team-oriented attitude
- Ability to work independently and as part of a team
Skills & Attributes
- Exceptional interpersonal skills
- Strong attention to detail
- Problem-solving mindset
- Professional telephone etiquette
- Ability to handle confidential information appropriately
- Strong time management skills
- Comfortable discussing finances and treatment plans with patients
What We Offer
- Competitive compensation based on experience
- Benefits
- Supportive and collaborative team environment
- Opportunities for professional growth and development
- Modern, patient-centered practice
- Employee discounts and team events
- Ongoing training and education opportunities
Our Commitment
At Belmont Dental Centre, we believe in providing exceptional patient care through compassion, professionalism, and teamwork. We are looking for someone who shares our values and is committed to helping patients feel informed, comfortable, and confident in their dental care journey.
Job Type: Full-Time
Schedule:
Tuesday 10AM-6PM
Wednesday 11AM-7PM
Thursday 11AM-7PM
Friday 9AM-5PM
Saturday 9AM-5PM
Experience Preferred: Dental Administration or Treatment Coordination (1+ years)
Application Question: What experience do you have presenting treatment plans, discussing financial arrangements, and working with dental insurance claims?
Pay: $32.00-$37.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
Work Location: In person
