canada work from home customer service representative Jobs – 273 Openings This Week

Customer Support Representative
Cardata —Remote
- Overtime
- Remote
- Google Suite
- Customer service
- Communication skills
- Dental care
- Paid time off
14h
Group Bilingual Customer Service Representative
THE EMPIRE LIFE INS. CO —Canada
- $50,880–$75,260 a year
- Full-time
- Remote
- Bilingual
- Writing skills
- English
- Dental care
- Life insurance
Quick apply
Bilingual Customer Service Specialist
National Credit Recovery Inc —Canada
- $18–$20 an hour
- Weekends as needed
- Remote
- Bilingual
- Microsoft Word
- CRM software
Quick apply
14d
Senior Customer Engagement Representative (Sr BDR)
Forward Financing —Canada
- $50,000–$60,000 a year
- Full-time
- Remote
- Salesforce
- AI
- Time management
- Dental care
- Vision care
Bilingual French/English Customer Service Agent REMOTE- Quebec area
AnswerNet —Canada
- $19 an hour
- Remote
- Bilingual
- Customer service
- English
Quick apply
Associate – Customer Support and Retention
Tech Mahindra —Remote
- $20 an hour
- Full-time
- Remote
- Bilingual
- Sales
- Customer service
- Dental care
- Work from home
Quick apply
1d
Work From Home Customer Service Representative
Extend Communications —New Brunswick
- $18 an hour
- Weekends as needed
- Remote
- English
- Typing
- Dental care
- Paid time off
Quick apply
1d
Customer Care Representative
Dynacare —Ottawa, ON
- $19.50–$22.50 an hour
- Full-time
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
- Wellness program
- Employee stock purchase plan
1d
Client Service Representative (24 months)
Legal Aid Ontario —Ontario
- Call to connect
- Remote
- Microsoft Excel
- Customer service
- Microsoft Office
16h
Customer Service Advisor
Specsavers —Delta, BC
- $45,000–$55,000 a year
- Weekends as needed
- Remote
- Microsoft Office
- In-person
- Communication skills
- Profit sharing
- Dental care
10h
Customer Service Agent - Shared
Cloud5 Communications —Saint John, NB
- Remote
- Hospitality
- Sales
- Customer service
Quick apply
1d
Customer Service Agent - Dedicated Overnight (S)
Cloud5 Communications —Saint John, NB
- $16.40 an hour
- Full-time
- Remote
- Bilingual
- Spanish
- Microsoft Outlook
- Work from home
- Vision care
Quick apply
1d
Bilingual Customer Experience Representative (Remote from ON, QC)
Waste Logic —Quebec City, QC
- Full-time
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Employee assistance program
Quick apply
1d
Remote Bilingual Travel Customer Service Representative (Cantonese)
Aspire Lifestyles —British Columbia
- $24–$26 an hour
- Weekends as needed
- Remote
- Bilingual
- Hospitality
- Customer service
- Dental care
- Paid time off
14h
Bilingual Client Support Specialist
Canadian Cattle Identification Agency (CCIA) —Remote
- Full-time
- Remote
- Bilingual
- English
- Windows
- Disability insurance
- Dental care
Quick apply
1d
French Bilingual Client Service Representative (24 months)
Legal Aid Ontario —Ontario
- Call to connect
- Remote
- Bilingual
- Microsoft Excel
- Customer service
- Wellness program
- Disability insurance
1d

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Customer Support Representative

Cardata
Remote

Apply Now

Job details

14 hours ago

Benefits

Dental care
Paid time off
Employee assistance program
Flexible schedule

Skills

Google Suite
Customer service
Zendesk
Customer support
Communication skills
Time management

Full job description

Ready to accelerate your career?

Cardata is where driven people make an outsized impact. We're a small but mighty team transforming how businesses manage vehicle reimbursement — replacing outdated programs with smart, automated solutions.

Our vision is bold: to provide the most comprehensive, intelligent, and automated software and services for creating ideal vehicle programs. And we're building toward that vision every single day.

Join us and you'll find challenge, growth, and the chance to deliver real impact — helping hundreds of companies and thousands of drivers across North America focus on the work that matters most to them.

As a Customer Support Representative, you will be the first point of contact for many of our users. You are a customer-focused problem solver who is passionate about delivering exceptional experiences and building lasting customer relationships. You enjoy learning complex products, allowing you to quickly become a trusted resource on new systems, workflows, and customer programs. You thrive in a dynamic environment, balancing competing priorities with professionalism, attention to detail, and a commitment to finding solutions.

What You Will Do:

Serve as the first point of contact for users, responding to inquiries through phone and email via Zendesk while delivering a positive and professional customer experience.
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide timely, accurate, and appropriate solutions.
Handle reimbursement, compliance, documentation, and program-related inquiries with accuracy, empathy, and attention to detail.
Properly document, track, and manage customer issues and resolutions in accordance with established processes.
Follow escalation procedures as required, partnering with internal teams to ensure timely resolution of complex issues.
Educate users on Cardata products, program features, workflows, and navigation of Cardata Cloud and the Cardata Mobile App by sharing relevant resources and guidance.
Review compliance documentation to ensure information aligns with program specifications, policies, and requirements.
Identify recurring customer issues, usability challenges, and resource gaps, and recommend improvements to processes, documentation, and support resources.
Create, maintain, and contribute to internal and customer-facing knowledge base content, FAQs, and support documentation to improve self-service and operational efficiency.
Collaborate cross-functionally with Customer Success, Finance, Sales, Product, and other teams to resolve customer concerns and improve the overall customer experience.
Share customer feedback, trends, and actionable insights with internal stakeholders to help drive product and process improvements.
Participate in team meetings, training sessions, and continuous learning opportunities to maintain expertise in Cardata products, programs, and policies.
Meet or exceed key performance indicators (KPIs), including response time, resolution time, customer satisfaction, and quality standards.

What You'll Bring:

Demonstrated ability to take ownership of tasks and to work with little to no direct supervision
Excellent written and verbal communication skills
Highly organized, excellent time management skills
Ability to empathize with customer concerns while analyzing situations, identifying problems and developing effective solutions
Strong ability to build positive external and internal relationships and work cross-functionally with other teams
Willingness to learn new processes, adapt to change, and embrace company updates.

Preferred Qualifications:

Familiarity with software such as Zendesk Suite, Google Suite, Cloud
1-3 years of experience in customer support, customer service, customer success, or a related customer-facing role
Experience supporting customers through phone and email channels
Ability to manage multiple priorities in a fast-paced environment

More about the working setup:

Office hours: Open 8am-7pm, any shift may be assigned.
Remote work. Reliable internet access and quiet work environment
Occasional overtime work may be required during holidays

Why you'll love working at Cardata:

We'll be honest — Cardata isn't for everyone. If you thrive in a fast-paced environment, take extreme ownership, and constantly push yourself (and your work) to be the best, you'll fit right in.

You'll be surrounded by driven teammates who genuinely care — about the work, about our customers, and about helping each other succeed. Together, we take on ambitious goals and celebrate the wins along the way.

What we offer in return for you bringing your best:

Remote work and flexible working hours
Mentorship and development opportunities (to help you achieve your career goals!)
Extended medical & dental benefits
Healthcare spending account
$3,000 annual Health and Wellness Spending Account to support your overall wellbeing
Employee assistance program (EAP)
Flexible (Unlimited) Time Off: No annual cap on vacation, supported by a trust-based, flexible approach to time away.

Cardata is an equal opportunity employer. All candidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physical and/or mental handicap or financial ability. We are dedicated to creating an inclusive environment where everyone feels welcome to bring their authentic selves to work.

If you require accommodations during the recruitment process, please let us know.

Apply Now

Refine Your Search

work from home customer service representative jobs in canada

Customer Support Representative

Group Bilingual Customer Service Representative

Bilingual Customer Service Specialist

Senior Customer Engagement Representative (Sr BDR)

Bilingual French/English Customer Service Agent REMOTE- Quebec area

Associate – Customer Support and Retention

Work From Home Customer Service Representative

Customer Care Representative

Client Service Representative (24 months)

Customer Service Advisor

Customer Service Agent - Shared

Customer Service Agent - Dedicated Overnight (S)

Bilingual Customer Experience Representative (Remote from ON, QC)

Remote Bilingual Travel Customer Service Representative (Cantonese)

Bilingual Client Support Specialist

French Bilingual Client Service Representative (24 months)

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