booking agent Jobs

Manager on Duty
Summit Lodge Boutique Hotel —Whistler, BC
- From $25 an hour
- Weekends as needed
- Customer service
- Microsoft Office
- Front desk
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4d
Area After Sales Manager - VW
Volkswagen —Canada
- $115,000–$125,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
- Wellness program
- Designated paid holidays
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Night Auditor/Front Desk Agent
Holiday Inn by the Falls —Niagara Falls, ON
- From $17.60 an hour
- Part-time
- Hospitality
- Customer service
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Reservations Agent
Onni Property Management Services Ltd —Vancouver, BC
- $58,000 a year
- Full-time
- Customer service
- English
- Databases
- Employee assistance program
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Manager on Duty

Summit Lodge Boutique Hotel
Whistler, BC

Quick apply

Job details

Full-time
4 days ago

Benefits

Extended health care
RRSP match

Skills

Customer service
Microsoft Office
Front desk
Computer skills
Guest services
Hotel experience

Full job description

Job Description:

Responsible for the supervision of Front Desk duties. The Manager on duty works closely with all department heads to ensure an exceptional guest experience from check in to check out. They are the point of contact for any guest complaint or emergency.

Job Requirements:

Lead the front desk team, ensuring friendly and efficient guest service during all interactions
Handle guest complaints, winning the hearts of guests, not arguments
Help solve problems and answer any questions guests may have
Communicate with housekeeping and maintenance
Follow-up on pending issues
Make the best personal recommendations for activities and restaurants
Answer the phone, directing calls and taking reservations
Process guest arrivals and departures, including all necessary payments
Enter Wholesale bookings and confirm contracts with the sales team
Coordinate room assignments and pre-arrival packages
Works collaboratively and effectively with other departments to reach a common goal
Ensuring that standards, values, policies and procedures of Summit Lodge are being followed by the Front Desk team

Qualifications:

2+ years of previous experience as a front desk agent or a related role preferred
Proficient computer skills, including Microsoft Office and Property Management Software
Solid customer service skills
Passion to work in a team environment
Able to resolve disagreement and conflict
Excellent communication both written and verbal
Able to work mornings, nights, weekends, and statutory holidays

Benefits:

Commission opportunities across a variety of bookings to supplement your wage
Work with likeminded people who share your love of mountain lifestyle
Varied shift patterns to help maximize your free time
Friends and family hotel discount
Extended health benefits
Travel allowance for employees outside of Whistler
Health and wellness benefit (can be used for ski pass, gym membership, sports equipment, etc.) or Spirit Pass through the Whistler Chamber (ski pass)
RRSP matching after 6 months of employment
Subsidized staff accommodation for 1 year

Job Type: Full-time

Pay: From $25.00 per hour

Application question(s):

Are you located in Whistler?
How many years of customer service experience do you have?
How many years of Manager experience do you have?
Are you legally authorized to work in Canada? (ie. Work Permit/Visa, Permanent Resident or Citizen of Canada)

Work Location: In person

Quick apply

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Manager on Duty

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