surrey, bc pricing coordinator Jobs – 99 Openings This Week

Dispatch Coordinator & Customer Service With Kato Electrical Inc.
Kato Electrical Inc —Vancouver, BC
- $50,000–$60,000 a year
- Full-time
- Customer service
- Analysis skills
- Data entry
- Dental care
- Paid time off
Quick apply
Project Coordinator
VPAC Construction Group —Vancouver, BC
- $65,000–$80,000 a year
- Microsoft Office
- Contracts
- Construction
Quick apply
21h
Electrical Project Manager
Kovac Electrical Group Ltd —Vancouver, BC
- $130,000–$150,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Vision care
Quick apply
4d
Sales Representative - Real Estate
Ledingham McAllister Properties —Coquitlam, BC
- From $50,000 a year
- Weekends as needed
- Sales
- Customer service
- In-person
Quick apply
14d
Fruit Stand Manager
Berrymobile Fruit Distribution Inc. —Vancouver, BC
- From $20.50 an hour
- Weekends as needed
- Driving
- In-person
- Leadership
- Store discount
Quick apply
Project Coordinator
Hyland Landscapes —Vancouver, BC
- $30–$40 an hour
- Full-time
- AutoCAD
- Engineering
- Driving
Quick apply
2h
Studio Coordinator (Part-Time / Full-Time)
BGM Dance Studio —Richmond, BC
- $18.50–$20.00 an hour
- Part-time
- Bilingual
- CRM software
- Sales
- Dental care
- Paid time off
Quick apply
20h
Inside Sales Representative/Traffic Coordinator
The Universal Group —Langley, BC
- $60,000–$65,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Dental care
- Employee assistance program
Quick apply
17h
Construction - Project Coordinator
Northland Properties —Vancouver, BC
- $60,000–$67,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Engineering
- Dental care
- Vision care
Quick apply
23h

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Dispatch Coordinator & Customer Service With Kato Electrical Inc.

Kato Electrical Inc
Vancouver, BC

Quick apply

Job details

Permanent | Full-time

Benefits

Casual dress
Extended health care
Dental care
Paid time off
Company events
Vision care
On-site parking

Skills

Customer service
Supply chain
Analysis skills
Transportation management systems
Data entry
Communications
Typing
Freight
Phone etiquette

Full job description

Job Posting: Customer Service & Dispatch Representative (CSR/DSR)

Location: Vancouver, BC

Employment Type: Full-time

About the Role

We are seeking a highly motivated Customer Service & Dispatch Representative (CSR/DSR) to be the frontline voice of our company and the key link between our customers, technicians, and service team. This hybrid role combines the duties of a Customer Service Representative and a Dispatcher — meaning you will not only provide an outstanding first impression for customers, but also ensure technicians are scheduled and dispatched effectively to maximize productivity, customer satisfaction, and company growth.

Key ResponsibilitiesCustomer Service

· Answer incoming calls (150-200 per week expected) and online scheduling requests.

· Deliver an excellent first impression by showing empathy, professionalism, and enthusiasm on every call.

· Schedule service calls in Company CRM while confirming payment methods and explaining our Upfront Pricing system.

· Track and record advertising sources for marketing purposes.

· Make customer follow-up calls, handle complaints, and build long-term customer trust.

Dispatch

· Monitor technician schedules and assign jobs based on priority, location, availability, and skillset.

· Call customers 30–45 minutes prior to a technician’s arrival and update them in case of delays.

· Ensure technicians provide status updates (arrival, diagnosis, completion) and follow up with customers as needed.

· Manage daily call slots, balancing new calls, callbacks, and carryover jobs.

· Track parts and restocking requests, coordinating with warehouse or apprentices to minimize downtime.

· Support after-hours and on-call operations by coordinating emergency service requests.

Sales & Outbound Growth

· Promote and sell membership/maintenance plans during inbound and outbound calls.

· Conduct outbound follow-up calls and emails to unsold estimates, past customers, and leads that fell off.

· Support marketing campaigns that generate new leads (reactivation of past customers, seasonal promotions, etc.).

What We Expect

· Friendly, empathetic, and clear communicator with strong phone presence.

· Detail-oriented and highly organized to manage scheduling and technician coordination.

· Proactive problem-solver who can handle objections, resolve issues, and escalate only when necessary.

· Ability to thrive in a fast-paced environment and remain calm under pressure.

· Team player who works closely with technicians, supervisors, and managers to deliver seamless service.

· Commitment to continuous training and growth. This includes participation in structured role-play exercises, exams, and ongoing coaching to master our company’s communication methods, objection-handling, scripts, and industry best practices.

Training & Growth

· Structured Development Program: Ongoing training with testing and accountability to ensure mastery of service and dispatch excellence.

· Script & Guideline Mastery: Learn, apply, and maintain consistency with our proven communication methods and scheduling systems.

· Performance Coaching: Regular reviews, role-play sessions, and mentorship for personal and professional growth.

Key Performance Indicators (KPIs)Service & Dispatch Excellence

· Call Booking Rate: 85%+ of incoming calls successfully converted into demand & opportunity calls

· Response Time: All calls answered within 3 rings; callbacks returned within 10 minutes.

· Dispatch Accuracy: 95%+ of jobs dispatched correctly on first assignment.

· Customer Updates: 100% of customers notified of technician arrival within 30–45 minutes.

· Follow-Up Completion: 100% of required callbacks, complaints, or parts-related follow-ups documented and completed.

· Technician Utilization: Support techs to maintain 3–4 quality jobs per day.

· Marketing Source Tracking: 100% of new leads have referral source recorded.

Training & Quality Standards

· Training Adherence: 90%+ completion rate on required training modules, exams, and role-play sessions.

· Script & Guideline Compliance: 90%+ adherence rate (measured via call reviews and QA checks).

Sales & Growth

· Membership Sales Conversion: Minimum of 10–15 memberships sold per month.

· Outbound Rehash Campaigns: 100+ outbound calls/emails completed per week with a tracked conversion percentage.

· Lead Reactivation: 10–15% of outbound contacts result in booked service calls.

· Customer Satisfaction: Maintain 4.7+ average post-call or follow-up rating.

Benefits

· Competitive hourly rate + performance incentives

· Paid breaks and structured scheduling support

· Ongoing professional development with a clear career path

· Growth opportunities in a fast-expanding company

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Extended health care
On-site parking
Paid time off
Vision care

Experience:

Customer Service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

pricing coordinator jobs in surrey, bc

Dispatch Coordinator & Customer Service With Kato Electrical Inc.

Project Coordinator

Electrical Project Manager

Sales Representative - Real Estate

Fruit Stand Manager

Project Coordinator

Studio Coordinator (Part-Time / Full-Time)

Inside Sales Representative/Traffic Coordinator

Construction - Project Coordinator

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