Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level.
We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.
As we continue to grow, we are looking for a Support Technician L2 to join our MSP Corp. Prairies team.
About the Role
As a Support Technician L2, you will be responsible for providing server and workstation support, with tasks ranging from end user assistance, break-fix and application issues through to server/virtual machine deployments, networking, cyber-security, Azure infrastructure, and Microsoft 365 services covering practically the entire Microsoft product stack.
This role includes an after-hours on-call support-shift rotation monthly which may include occasional planned and emergency after-hours support.
Location: Calgary, AB
Schedule: Monday to Friday, 40 hours per week, 8:00 a.m. – 5:00 p.m.
Work Mode: Hybrid
What You Will Do
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Triage and resolve escalations from L1; perform advanced troubleshooting (Windows, M365, networks, identity, endpoints).
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Administer Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams), including basic security & compliance (Defender for Office 365, DLP/eDiscovery).
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Manage AD DS/GPO and Microsoft Entra ID (Azure AD), Entra Connect (hybrid identity), Intune (compliance, configuration profiles, app deployment), and Windows Autopilot deployments.
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Support virtualization platforms (VMware vSphere/ESXi, Microsoft Hyper-V) including provisioning, storage, and performance troubleshooting.
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Maintain BCDR solutions (e.g., Veeam/Datto), perform test restores, and document RPO/RTO.
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Create and maintain SOPs and knowledge base articles in IT Glue.
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Participate in a light after-hours/on-call rotation for urgent work or maintenance windows (planned).
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Providing excellent customer service skills and the ability to go above and beyond for our clients Infrastructure and configuration troubleshooting
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Monitoring network security to detect and respond to potential threats and vulnerabilities
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Ability to deliver small projects around the Microsoft product stack e.g. Intune, Defender etc.
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Potential to visit clients on-site as required
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Being a team player and always prepared to help when needed.
What We Are Looking
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3+ years in a multi-tenant, SLA-driven environment.
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Azure: 2–3 years hands-on (IaaS VMs, storage/backup, P2S VPN, Entra integration).
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Microsoft 365: 3+ years tenant administration (Exchange, SharePoint, Teams) with security basics (Defender for Office 365, DLP).
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Identity & endpoint management: AD/GPO, Microsoft Entra ID, Entra Connect, Intune MDM/MAM, and Windows Autopilot.
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Virtualization: VMware vSphere/ESXi (7.x+) and/or Hyper‑V (2019/2022).
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Networking: Solid L2 fundamentals (DHCP/DNS/VLANs/VPNs); firewall experience (Fortinet/Cisco/UniFi) preferred.
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Experience with ConnectWise Manage/Automate and remote support tools.
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PowerShell: Ability to script for administration/automation (e.g., M365, Intune, AD).
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Driver’s license & vehicle; willingness to travel locally to client sites
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Able to work independently in a fast-paced environment without constant supervision
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High level of professionalism
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Lifelong learner
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Great communication skills and understanding of business value
Why Work at MSP Corp
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Benefits package.
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Dynamic work environment.
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Corporate gym discounts.
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Wellness days.
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Opportunities for growth and training.
Ready to make a difference? Join us and shape the future. Apply today!
Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.
Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.
