maple ridge, bc concierge Jobs – 107 Openings This Week

Front Office Supervisor
EXchange Hotel Vancouver —Vancouver, BC
- $28.65–$33.66 an hour
- Weekends as needed
- Bilingual
- Microsoft Word
- Hospitality
Quick apply
3d
On-Call Concierge
Alliance Maintenance Ltd. —Vancouver, BC
- $19.40 an hour
- Weekends as needed
- Customer service
- Microsoft Office
- Communication skills
Quick apply
4d
Pool Concierge
Richmond Country Club Careers —Richmond, BC
- From $21 an hour
- 8 hour shift
- Hospitality
- Customer service
- Organizational skills
- Store discount
Quick apply
19h
Relief Guest Relations Manager, Full-Time
FAIRMONT —Vancouver, BC
- $32.62–$34.76 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Commuter benefits
- Dental care
Quick apply
6d
Sales Concierge (Go Langley Subaru)
Go Auto —Surrey, BC
- Full-time
- Customer service
- Dental care
6d
Campus Security Guard - FDU
GardaWorld —Vancouver, BC
- $21.50 an hour
- Full-time
- Customer service
- First Aid Certification
- Computer skills
8h
Duty Manager
Onni Seymour Street Development LP —Vancouver, BC
- $56,000–$60,000 a year
- Weekends as needed
- Hospitality
- Hotel
- Supervising experience
- Dental care
- Vision care
Quick apply
6d
Building Manager
Centrum Concierge and Security Ltd. —Coquitlam, BC
- $24 an hour
- Monday to Friday
- Microsoft Excel
- Customer service
- Maintenance
Quick apply
2h
Cleaner (Abbotsford)
Five Star Building Services —Abbotsford, BC
- $18.25 an hour
- Full-time
- Maintenance
- Cleaning
- In-person
Quick apply
11d
Glass Cleaners (Burnaby)
Five Star Building Services —Burnaby, BC
- $18.25 an hour
- Temporary
- In-person
Quick apply
7d
Concierge
FirstService Residential —Vancouver, BC
- $19–$21 an hour
- Part-time
- Customer service
- English
- Dental care
- Employee assistance program
Quick apply
11h

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Kiwi Collection —Vancouver, BC
Coordinate payment arrangements with hotel partners using payment links, virtual credit cards, and authorization forms. Customer Service & Rate Match Support*.
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Cook (Casual)
Coast Tsawwassen Inn —Delta, BC
Coast Hotels offers a variety of benefits, including competitive wages, flexible work schedules, hotel discounts, staff meals, training & development, career…
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Concierge Associate, Work Refined
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Occupies the Concierge desk during business hours, acknowledging and directing incoming and outgoing telephone calls and traffic and responding to general…
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Front Office Supervisor

EXchange Hotel Vancouver
Vancouver, BC

Quick apply

Job details

Full-time
3 days ago

Benefits

Extended health care

Skills

Bilingual
Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Multilingual
Customer service
English
Supervising experience
Front desk
Multi-line phone systems
Communication skills

Full job description

Overview
We are seeking a dedicated and professional Front Desk Supervisor to oversee the daily operations of our front desk team. The ideal candidate will possess exceptional customer service skills and a strong background in hospitality, ensuring that all guests receive a warm welcome and outstanding service. This role requires proficiency in managing multi-line phone systems and providing guest services in a fast-paced environment. Multilingual or bilingual candidates are highly encouraged to apply, as they will enhance our ability to serve a diverse clientele. The schedule is assigned based on seniority. For this position, most shifts will typically be from 3:00 PM to 11:30 PM.

Responsibilities:

Leadership & Team Development

Report directly to the Front Office Manager (FOM) and serve as Manager on Duty in their absence.
Support the leadership of the Front Desk team, including staff orientation, training, coaching, and ongoing development.
Conduct performance reviews and provide constructive feedback to maintain high team performance.
Foster a collaborative, professional, and positive work environment.
Implement and uphold Standard Operating Procedures (SOPs), ensuring consistent service excellence and compliance with Front Office standards.

Guest Experience & Service Excellence

Greet and check in guests efficiently and courteously, using the guest’s name whenever possible.
Ensure accurate room assignments, requested room types, and proper rate application.
Coordinate luggage delivery and issue correct room keys.
Manage guest check-outs, confirm satisfaction, post late charges, present folios, and process payments accurately (credit card or cash).
Handle guest inquiries, concerns, and complaints with professionalism and urgency, accommodating special requests whenever possible.
Provide accurate information regarding hotel services, operating hours, in-house events, key personnel, and local directions.
Respond promptly and effectively to guest requests in person and by phone.
Review all special requests, VIP arrivals, and early arrivals at the beginning of each shift to ensure proper preparation and execution.
Prepare and submit weekly incident reports, ensuring accurate documentation of guest concerns, operational challenges, and resolutions.
Conduct follow-up reviews on incidents and guest complaints to ensure proper resolution and identify opportunities for service improvement.

Operations & Financial Accountability

Maintain and reconcile a balanced cash float at the beginning and end of each shift.
Process cash transactions, make change, and exchange foreign currency as required.
Stay informed on promotional programs, new procedures, and ongoing projects, ensuring the team remains updated.
Utilize multiple computer systems to manage reservations, guest check-in/check-out, mobile check-in, and guest requests.

Cross-Departmental Collaboration

Accept reservations, modifications, and cancellations in the absence of Reservations staff.
Answer and direct guest calls appropriately when Reservations Agents are unavailable.
Assist Concierge, Bell Staff, and provide lobby coverage during high-volume periods or staff absences.
Provide basic troubleshooting support for in-room amenities, including internet, television, and check-in kiosks.
Work closely with the Bell/Door team to coordinate luggage handling, deliveries, and special requests.
Partner with Housekeeping to ensure room readiness and seamless guest transitions.
Proactively communicate any special accommodations or updates to relevant departments to ensure a seamless and elevated guest experience.

Additional Responsibilities

Perform other duties as assigned to support hotel operations and ensure an exceptional guest experience.

Qualification:

· Must have a passion for delivering outstanding service

· Self-motivated, decisive, responsible and driven to achieve goals

· Strong interpersonal skills, exceptional oral and written communication skills

· Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills

· Able to remain calm under pressure

· Must be organized and detail oriented

· Strong multi-tasking skills

· Must be able to stand for an entire shift

· Ability to work flexible hours, including days, evenings, nights, weekends, holidays and overnight shifts

· Fluent in English. Proficiency of a secondary language would be an added advantage

· Minimum 3 years experience as a Front Desk Supervisor

· Relevant experience in a similar capacity in a luxury hotel

· Proficient in Word, Excel and Outlook

· Experience with property management systems would be an added advantage

· College education in Hospitality preferred or equivalent experience

Job Type: Full-time

Pay: $28.65-$33.66 per hour

Benefits:

Extended health care

Application question(s):

The anticipated start date for this position is July 1, 2026. Would you be available to begin employment on that date?
Most shifts for this position are scheduled from 3:00 PM to 11:30 PM. Occasionally, shift times may vary based on operational needs, employee vacations, or approved time-off requests. Are you comfortable with this schedule flexibility?
Do you know Opera Cloud?

Experience:

Front Desk Supervisor: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

concierge jobs in maple ridge, bc

Front Office Supervisor

On-Call Concierge

Pool Concierge

Relief Guest Relations Manager, Full-Time

Sales Concierge (Go Langley Subaru)

Campus Security Guard - FDU

Duty Manager

Building Manager

Cleaner (Abbotsford)

Glass Cleaners (Burnaby)

Concierge

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