Operational Support
Location: WIN Donation Centre (555 Ardersier Rd)
Type of Position: Full-Time
Wage Range: $19.90-$20.90/ hour (with paid breaks)
Expected Schedule: 32-40 hours/week, Tues-Sat, hours subject to change based on business needs
Join a Team That Makes a Difference
Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run seven (7) resale shop locations as well as an online shop to be able to support us in funding our programs and operations.
If you are someone who enjoys hands-on work, variety in your day, working as part of a team, and contributing to a meaningful cause, this could be the perfect role for you. The successful candidate will become part of a diverse team of dedicated people who work hard, are committed to a shared set of core values, and enjoy making a difference in the community.
About the Role
The Operations Support position provides flexible operational support across production, warehouse, donation intake, transportation, distribution, and recycling functions within WIN's Donation Centre.
Working closely with production staff, volunteers, drivers, and operational leaders, this role assists wherever support is needed to ensure the efficient flow of donations and products through WIN's production systems. The position supports multiple departments and contributes to maintaining a safe, organized, productive, and efficient work environment.
Key Responsibilities Include (But Are Not Limited To):
- Support donation intake, sorting, processing, distribution, recycling, and warehouse operations.
- Receive, unload, sort, and move donated items throughout the Donation Centre.
- Assist with cleaning, testing, pricing, packaging, and preparing products for retail sale and distribution.
- Support loading and unloading vehicles and assist with transportation and delivery activities.
- Assist departments experiencing increased workload or operational needs.
- Maintain clean, organized, safe, and efficient workspaces.
- Support positive donor, customer, and volunteer experiences.
- Follow established health and safety policies and procedures.
- Identify and communicate operational, maintenance, or safety concerns.
- Work collaboratively with staff and volunteers across multiple operational areas.
- Other duties as required.
Skills, Education, and Experience:
- Experience in warehouse, production, retail, logistics, transportation, recycling, donation processing, or related environments is an asset.
- Experience working in a thrift store, non-profit, or volunteer-supported environment is an asset.
- Strong organizational and time management skills.
- Strong verbal communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to adapt to changing priorities and operational needs.
- Strong problem-solving skills and a positive attitude.
- Ability to perform physically demanding work, including lifting, carrying, sorting, loading, and unloading donated goods.
- Commitment to health and safety practices.
- Experience in a non-profit environment is considered an asset.
- Commitment to WIN’s mission, vision, and values.
Other:
- The position is based primarily at WIN's Donation Centre and warehouse facilities.
- Frequent movement between production, warehouse, intake, and operational areas is required.
- Travel between WIN sites may occasionally be required.
Why Work at WIN?
At WIN, we believe in supporting both our team and our community. When you join us, you’ll enjoy:
- Employee Assistance Program – Support for your well-being when you need it.
- Extended Health & Dental Benefits – Available to eligible staff after the waiting period.
- Retirement Savings Options – RRSP and TFSA contributions to help plan for your future.
- Employee Discount – Employee discount after eligible waiting period.
- Co-op Membership – Have a voice in shaping the company’s direction.
- Paid Time Off – Because work-life balance matters.
- Purpose-Driven Work – Be part of a team making a real difference in the community.
Join WIN and be part of something bigger!
WIN actively encourages applications from members of groups with historical and/or current barriers to equity, including, but not limited to, persons who identify as women, members of groups that commonly experience discrimination due to race, ancestry, color, religion, and/or spiritual beliefs or place of origin, Indigenous peoples, persons with visible and invisible disabilities, 2SLGBTQIA+ persons, Trans and gender variant persons and others with the skills and abilities and knowledge to engage productively with diverse communities.
Requests for accommodation can be submitted with your application or emailed to [email protected].
Only candidates chosen for interviews will be contacted.
Pay: $19.90-$20.90 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
Work Location: In person
