Here's a revised Senior Project Manager – Growth, Client Success & Implementation role tailored for Shift AI / ShiftFleet.ai and CloudRep.ai, with a stronger focus on client delivery, sales growth, implementation, and strategic leadership. I've also made an MBA a mandatory requirement.
Senior Project Manager – Growth, Client Success & Implementation
Location: Toronto, ON (Hybrid/In-Office)
Company: Predictiv AI Inc. (Shift AI & CloudRep AI)
Position Overview
Predictiv AI is seeking a highly motivated and experienced Senior Project Manager to lead strategic client implementations, drive revenue growth, manage enterprise projects, and support business development initiatives across Shift AI and CloudRep AI.
This role requires a strong combination of project management, customer success, implementation leadership, operational execution, and sales support. The successful candidate will work directly with executive leadership, customers, government agencies, enterprise organizations, and channel partners to ensure successful project delivery while identifying opportunities for growth and expansion.
The ideal candidate possesses exceptional leadership skills, strong business acumen, experience managing technology deployments, and a proven ability to manage multiple stakeholders and projects simultaneously.
Key ResponsibilitiesProject Management & Delivery
- Lead end-to-end project execution from planning through implementation and post-launch support.
- Develop project plans, timelines, budgets, risk assessments, and resource allocation strategies.
- Manage multiple concurrent projects across transportation, AI, telecommunications, healthcare, and government sectors.
- Coordinate internal teams including software development, AI engineering, operations, product management, and customer support.
- Ensure all project deliverables are completed on time, within budget, and exceed client expectations.
- Monitor project KPIs and provide regular executive reporting.
Client Success & Account Management
- Act as primary point of contact for key enterprise and government clients.
- Manage customer onboarding and implementation processes.
- Conduct regular client meetings and project status reviews.
- Identify opportunities to expand existing accounts and increase customer lifetime value.
- Build long-term relationships with clients, partners, and stakeholders.
- Ensure customer satisfaction and successful adoption of company solutions.
Sales & Business Development Support
- Work closely with sales leadership to identify, qualify, and pursue new opportunities.
- Participate in customer presentations, product demonstrations, and executive meetings.
- Support RFP, RFQ, and proposal development activities.
- Assist in strategic account planning and revenue forecasting.
- Develop implementation strategies that support customer acquisition and retention goals.
- Help generate new business opportunities through partner and client relationships.
Implementation & Operational Leadership
- Lead deployment of Shift AI fleet management solutions and CloudRep AI automation platforms.
- Coordinate software configuration, integrations, training, and go-live activities.
- Ensure smooth transition from sales to implementation and customer success teams.
- Develop scalable implementation processes and best practices.
- Identify operational efficiencies and recommend process improvements.
Strategic Growth Initiatives
- Support expansion into government, transportation, healthcare, and enterprise markets.
- Work with executive leadership on strategic partnerships and commercialization initiatives.
- Assist in evaluating new markets, products, and service opportunities.
- Contribute to organizational planning and growth strategies.
QualificationsRequired
- MBA (Master of Business Administration) – Required.
- Bachelor's Degree in Business, Engineering, Technology, Project Management, or related discipline.
- Minimum 7+ years of project management experience.
- Experience managing enterprise software, SaaS, AI, technology, or digital transformation projects.
- Proven experience managing client-facing projects and implementations.
- Strong understanding of project management methodologies and best practices.
- Experience working with executive leadership and enterprise customers.
- Demonstrated success managing multiple complex projects simultaneously.
- Strong budgeting, forecasting, and resource planning skills.
- Exceptional communication, presentation, and stakeholder management abilities.
Preferred
- PMP Certification.
- Experience in Fleet Management, Transportation, Telecommunications, AI, Healthcare, Government, or Enterprise SaaS sectors.
- Experience with CRM platforms, project management software, and implementation frameworks.
- Experience managing government or public sector projects.
- Familiarity with AI, automation, and digital transformation initiatives.
Key Performance Indicators (KPIs)
- Successful project delivery and implementation.
- Client satisfaction and retention.
- Revenue growth from existing customers.
- New client acquisition support.
- Project profitability and budget adherence.
- On-time project completion rates.
- Customer adoption and utilization metrics.
- Contribution to sales pipeline development.
- Strategic partnership and business development support.
Why Join Predictiv AI?
Predictiv AI is building next-generation AI-powered solutions across transportation, communications, healthcare, and enterprise automation. This role offers the opportunity to work directly with executive leadership, major enterprise customers, government organizations, and innovative AI technologies while helping scale a publicly traded technology company.
Compensation: Competitive Salary + Performance Bonus + Stock Options/RSUs
Reports To: COO
Business Units Supported: Shift AI, CloudRep AI, Healthcare AI, Government Projects, Enterprise Deployments
This version positions the role closer to a Director-level project leader who owns implementations, client relationships, growth initiatives, and revenue-generating activities rather than a traditional construction project manager.
Pay: $45,000.00-$60,000.00 per year
Work Location: In person
