About Us
At Ideal Appliance Ltd., we keep homes and businesses running by delivering fast, reliable appliance sales and repair service that our customers trust. Behind every successful service call is a well-run office, and that's where you come in. We're a tight-knit, hardworking team that takes pride in doing the job right, treating each other well, and looking after our customers like neighbours. As we continue to grow, we're looking for an organized, friendly, and dependable Office Administrator to be the heartbeat of our daily operations.
The Role
As our Office Administrator, you'll be the first point of contact for our customers and the central hub that keeps our technicians, schedule, and paperwork moving smoothly. This is a role with real ownership, we're looking for someone who wants to run the office, not just work in it. If you're the kind of person who spots what needs doing before being asked, takes pride in a tidy schedule and clean books, and genuinely enjoys being the dependable centre of a busy operation, you'll find plenty to sink your teeth into here. And because we trust the right person to get the job done, this role comes with the flexibility to work from home part of the time once you're up to speed, we'll supply the laptop, you bring the drive. This role is vital in ensuring the smooth operation of our office by managing front desk duties, providing exceptional customer service, and supporting administrative functions. The ideal candidate will possess strong computer skills, excellent communication abilities, and experience with office management tools such as QuickBooks and Microsoft Office. This position offers an opportunity to work in a dynamic environment where organizational skills and attention to detail are highly valued.
What You'll Do
- Answer incoming calls and respond to customer inquiries with warmth and professionalism
- Book, confirm, and coordinate appointments**, keeping the schedule efficient and up to date
- Support our technicians by answering their questions, relaying information, and helping resolve scheduling or job-site needs throughout the day
- Handle minor bookkeeping such as invoicing, processing payments, tracking receipts, and basic data entry
- Manage office correspondence, including emails, messages, and follow-ups
- Keep records organized, including customer files, service histories, and supplier information
- Order and track office and shop supplies as needed
- Provide general administrative support and pitch in on other duties that keep the office running smoothly
- Provide exceptional customer support by addressing inquiries promptly and professionally
- Coordinate with team members to ensure efficient office operations and support special projects as needed
What We're Looking For
- Previous experience in an administrative, receptionist, or office support role (experience in a trades, service, or appliance business is a bonus)
- Excellent phone manner and strong communication skills
- Solid organizational skills & the ability to juggle multiple priorities without dropping the ball
- Excellent organizational skills with the ability to manage multiple tasks efficiently
- Strong written and verbal communication skills with good phone etiquette
- Comfort with computers and common office software (email, spreadsheets, scheduling tools); experience with bookkeeping or invoicing software is an asset
- Basic math and bookkeeping confidence for handling invoices and payments
- A friendly, professional, team-oriented attitude
- Reliability, attention to detail, and the initiative to solve problems on your own
What We Offer
- Competitive pay of $20–$35/hour, based on your experience, we reward what you bring to the table
- Flexible scheduling with the opportunity to work from home part of the week once you're settled in
- A company-supplied laptop so you're fully equipped, whether you're at the office or working remotely
- A stable, full-time position with a growing, well-established company
- Real ownership and autonomy, the right person will help shape how the office runs and have their ideas heard
- A supportive, friendly team that values your contribution
- Opportunities to grow and take on more responsibility over time
How to Apply
Ready to take ownership of a role where you'll make a real difference? We'd love to hear from you. Please send your resume and a brief note about why you'd be a great fit to [email protected]
We thank all applicants for their interest; only those selected for an interview will be contacted.
Ideal Appliance Ltd. is an equal opportunity employer and welcomes applicants from all backgrounds.
Pay: $20.00-$35.00 per hour
Benefits:
- Casual dress
- Company events
- On-site parking
Work Location: Hybrid remote in Richmond, BC
