People Management
v Leads by example and demonstrates the importance of treating every team member and guest with respect
v Assists the Restaurant Manager in recruitment and retention strategies
v Reacts immediately to issues requiring attention during the shift
v Provides ongoing, specific direction to team members
v Encourages an exciting and fun work environment while motivating team members to meet goals
v Trains, orientates and monitors new team members, using PTS and feedback binder
v Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
v Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
Hospitality Management
v Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
v Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
v Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
v Assists in the running of company-wide incentive programs
Operations Management
v Displays knowledge of and works in compliance with applicable legislation
v Complies with and enforces all Tim Hortons operating standards
v Ensures that all product and packaging is properly merchandised and stocked
v Responsible for shift cash procedures
v Maintains operational efficiency through use of positioning charts
v Supervises team members to ensure primary and secondary duties are completed
v Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
v Keeps current on all new information on Portal or available through Townhall meetings
v Assists the Restaurant Manager in driving sales and transactions during their shift
v Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
v Escalates to management any issues and or problems
Health & Safety
v Works in compliance with the occupational health and safety legislation
v Knows, understands and follows safe work practices and procedures
v Uses or wears personal protective equipment or clothing as required
v Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
v Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
v Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents
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Minimum 1 year experience
Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
