Company: CGL
Department: Facilities Operations
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This role is currently vacant
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That is why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.
Our national Real Estate and Workplace Services team aspires to provide support and expertise to our business partners to enable their success. We think innovatively and work collaboratively to deliver flexible and sustainable solutions and are committed to adding value beyond expectation.
The Manager, Facilities Operations provides leadership and will be responsible for managing and coordinating all Facilities Operations, Print Document Management, Mail and Courier services for the Corporate locations. They will have extensive Facilities Management knowledge and expertise in all building and equipment operations, service agreements, business practices and processes that support the organization and Real Estate and Workplace Services team. This position will establish goals, partnerships with key internal and external stakeholders and vendors to ensure alignment, support, compliance is in place for all corporate locations and Sovereign's corporate locations.
- Responsible for managing and coordinating all Facilities Operations services for corporate office locations including building operations, vendor & landlord relationships, mail, courier, document management, security, cleaning, furniture & equipment, ergonomics, moves, food services.
- Lead and engage team to deliver strategic objectives through the evolvement of effective coaching and mentoring, identifying, and developing emerging talent, and fostering an innovative, collaborative, and agile culture.
- Participate in the development of the Enterprise Facilities Operations budget process. Accountable for preparing, administering, and managing the Operations budgets for applicable locations.
- Develop sustainable procedures and processes that will increase efficiency, improve alignment, and reduce overall waste and expenses.
- Responsible for managing facilities service vendor relationships and landlords, ensuring service, pricing and sustainable expectations are in place and met with all parties.
- Ensure purchasing practices are in accordance with Enterprise Procurement policies and objectives.
- Coordinate, test, assess, and communicate business continuity plans, sites and procedures associated with all Facilities Operation functions. Develop safeguards, implement recovery procedures, and educate staff to respond appropriately in case of unforeseen operations disruption.
- Manage confidentiality, security, retention, destruction, and control of information, ensuring
compliance with regulations and requirements.
- Oversee the administration of the Records Management Program, including planning and administering the storage of active, inactive, and off-site records.
- Thorough knowledge of Health and Safety regulations, precautions and requirements related to office safety programs, usage of buildings and facilities.
- You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
- You foster innovation and continuous improvement with a focus on client experience.
- You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
- You successfully convey messages and demonstrate openness to exploring alternative points of view.
- You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.
- You have completed a post-secondary in Business Administration or a relevant degree including 5-7 years' related experience in Facilities Management & Operations.
- Completion or pursuing Facility Management Professional (FMP) or Certified Facilities Management (CFM) from International Facility Management Association (IFMA) is an asset.
- Demonstrated experience building and leading a team and have a working knowledge of effective management practices, team development approaches and group dynamics.
- Completion of OHSA 1 & 2 (Occupational Health and Safety Act) designations, WHMIS (Workplace Hazardous Materials Information System) certification.
- Knowledge of AutoCAD (Computer Aided Drafting) and Voice and Data Networking.
- This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.
- You will travel regularly to locations of responsibility.
- You are required to have your own vehicle, a valid driver’s license, and insurance.
- Frequent movement, moderate exertion, and the ability to lift or move up to 20 lbs. is required.
- Potential exposure to conditions that require health and safety protection, such as chemicals, noise, dust, and debris.
- This role involves direct contact with clients and/or service providers in their environment.
- As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.
- You will be subject to a background check as a condition of employment, in the event you are the successful candidate.
Training and development opportunities to grow your career.
Flexible work options to support personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Volunteer opportunities to give back to your community
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program
Salary information
Expected salary/hourly range $91,058 - $141,000+
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
