Manager, Support Operation
Jonas Software —Markham, ON
- $70,000–$80,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
On Course Food and Beverage Attendant
Magna Golf Club —Aurora, ON
- Part-time
- Hospitality
- Communication skills
3d
Server
Beach Grove Golf and Country Club —Tecumseh, ON
- $19.28 an hour
- Part-time
- Serving
- Food service
- Organizational skills
Quick apply
9d
Senior Project Coordinator
Windmill Development —Ottawa, ON
- $70,000–$90,000 a year
- Full-time
- Hybrid work
- PMP
- Engineering
- Microsoft Office
Quick apply
Senior Business Development Director
Jonas Software —Toronto, ON
- Full-time
- Business development
- Travel
- Financial services
13d
Project Manager
Westview Projects —Ottawa, ON
- $120,000–$160,000 a year
- Full-time
- Engineering
- Microsoft Office
- Construction
Quick apply
Service Administrator
Mikkelsen-Coward —Winnipeg, MB
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Purchaser / Purchasing Administrator
Capital Infrastructure Group Inc. —Vaughan, ON
- From $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Profit sharing
- Disability insurance
Quick apply
13d
Service Manager
PML Professional Mechanical Ltd. —Port Coquitlam, BC
- Full-time
- Customer service
- Supervising experience
- Plumbing
Construction Estimator
North America Construction (1993) Ltd. - NAC Constructors Ltd. —Morriston, ON
- $36.54 an hour
- Full-time
- Microsoft Excel
- Microsoft Access
- English
- Dental care
- Vision care
Quick apply
Bartender
Magna Golf Club —Aurora, ON
- Part-time
- Bar
- Communication skills
3d

More jobs to discover

Find similar jobs that you might be interested in.

On Course Food and Beverage Attendant
Magna Golf Club —Aurora, ON
Beverage Carts serve our members and their guests and Food Runners deliver a la carte orders directly from the clubhouse to the golfer.
3d
Retail Attendant (6-month opportunity in Latvia)
CFMWS —Northwest Territories
A valid driver’s license (Province). A valid driver’s license (Province). You prepare and serve Tim Hortons beverages, handle cash and card transactions, and…
$58,930–$65,320 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

On Course Food and Beverage Attendant
Magna Golf Club —Aurora, ON
Beverage Carts serve our members and their guests and Food Runners deliver a la carte orders directly from the clubhouse to the golfer.
3d
Manager, Support Operation
Jonas Software —Markham, ON
Ability to supervise, develop and direct others on a global team working varied shifts. College degree or equivalent experience required.
$70,000–$80,000 a year

Show more jobs in cities nearby

I want to receive the latest job alerts for jonas software

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Manager, Support Operation

Jonas Software
Markham, ON

Apply Now

Job details

Full-time

Skills

Microsoft Windows Server
Hospitality
Crystal Reports
Customer service
Microsoft Office
Databases
SQL
IT
Citrix
Communication skills
Hotel experience

Full job description

Job Description:

Support Manager - SpaSoft

SpaSoft by Jonas Hospitality

The Support Manager supervises SpaSoft’s support operations. This person is a role model for the support team and ensures that services are delivered in a professional and timely manner. This includes providing supervision, technical consultation, and solutions for pre and post installation work. In addition to overseeing the support team, this person works closely with the Director of Client Services towards consistently improving global customer service. The Base salary for this role is $70,000-$80,000

JOB RESPONSIBILITIES:

Provide leadership to SpaSoft support team in delivering excellent customer service
Manage the case workload. Analyze, prioritize, and delegate support cases. Ensure timely responses from support team
Serve the support and implementation team as escalation point
Manage software distribution. Ensure that approved and up to date files are deployed at customer sites
Maintain the team work schedule and operating environment
Train new hires on support practices. Mentor and help staff to develop technical and customer service skills Ensure staff is up to date on all software changes
Develop and implement procedures to enhance efficiency, accessibility, and customer service
Perform reviews and other HR functions pertaining to the support team with assistance from the Director Client Services
Maintain consistently accurate case and account information in Salesforce.com
Create and maintain technical documentation
Understanding and orientation to total quality systems management
Other duties as assigned

JOB QUALIFICATIONS:

College degree or equivalent experience required
Two or more years of IT experience in the hotel or hospitality industry
Demonstrated understanding of one or more of the following:
- Networks, Citrix, Windows Server O/S, Internet technologies, SQL
Intermediate skills with Microsoft Office Suite
Strong understanding of database systems and the ability to manage through systems
Intermediate Crystal reports knowledge
Experience with hospitality software systems an asset
Excellent customer service skills with a strong customer focus
Detail oriented and dedicated to follow-through in all work
Patience, flexibility and ability to handle pressure while maintaining positive attitude
Highly self-motivated to succeed, action-oriented and able to motivate others
Willingness to enhance own performance through self-study
Great at problem-solving and technical aptitude
Ability to supervise, develop and direct others on a global team working varied shifts
Number of people to supervise: 10 to 15
Demonstrates caring about and fairness to direct reports,
Excellent written and oral communication skills

#LI-RB1

Business Unit:

SpaSoft Canada

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Apply Now

Refine Your Search

jonas software jobs

Manager, Support Operation

On Course Food and Beverage Attendant

Server

Senior Project Coordinator

Senior Business Development Director

Project Manager

Service Administrator

Purchaser / Purchasing Administrator

Service Manager

Construction Estimator

Bartender