As a Senior D365 Marketing Solution Architect, you will make an impact by leading end-to-end architecture and delivery of Dynamics 365 Marketing and Customer Insights Journeys and Data. You will own the marketing technology stack, real-time journey design, data architecture, and integration strategy, collaborating across CRM, digital channels, and enterprise systems to drive measurable outcomes. You will be a valued member of our CIS Microsoft Business Group and work collaboratively with the Program Director.
In this role, you will:
Architecture and Solution Design
- Define and own the end-to-end solution architecture for D365 Marketing CI Journeys and Customer Insights Data
- Design real-time journeys, event triggers, segmentation frameworks, and personalization logic at enterprise scale
- Architect data ingestion, identity resolution, consent management, and governance models
Data and Integration Leadership
- Lead data modeling across Dataverse, CI Data, Azure Data Lake, and external systems
- Define integration patterns using Azure Functions, Logic Apps, Service Bus, and Event Hub
- Drive data quality, profile unification, and analytics pipelines for journey performance insights
Delivery and Stakeholder Leadership
- Guide cross-functional teams including consultants, developers, and data engineers through the full delivery lifecycle
- Lead discovery workshops, translate business requirements into technical designs, and present roadmaps to executives
- Enforce Microsoft best practices, conduct architecture reviews, and ensure solution quality
Required skills
- 5+ years of hands-on experience with Dynamics 365 Customer Insights Journeys, with expert-level functional and technical proficiency
- 5+ years of hands-on experience with Dynamics 365 Customer Insights Data including ingestion, unification, and segmentation
- 15+ years of experience with Dynamics 365 Customer Engagement, with deep expertise across the platform
- 5+ years working with Azure PaaS services including Azure Functions, Logic Apps, Service Bus, and Event Hub
- Proven track record designing real-time journeys, event-based triggers, and multi-channel orchestration
- Strong grasp of data governance, consent, privacy, and compliance including GDPR, CAN-SPAM, and HIPAA
- Demonstrated ability to lead enterprise-scale implementations and communicate clearly with executive stakeholders
Preferred skills
- Experience in large enterprises or regulated industries; Med Tech background is a plus
- Microsoft certifications in Dynamics 365, Power Platform, or Azure
- Familiarity with D365 Sales, Power Automate, Azure DevOps, and marketing analytics or attribution frameworks
- Experience mentoring delivery teams or leading technical workstreams
We’re eager to meet people who share our mission and can make an impact in various ways. Don’t hesitate to apply, even if you only meet the required skills listed. Your transferable skills and experiences matter and we want to see how you are the right person for this role.
Total compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between CAD $129,000 to $150,000 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
Working arrangements
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Applications for this position are reviewed by our recruitment team without the use of artificial intelligence screening tools.
Post closing date:
Applications will be accepted until June 30, 2026.
