JOB TITLE: Technician Accounts Receivable
POSITION STATUS: Temporary (6-month), Full-Time
DEPARTMENT: Finance
LOCATION: Montreal
WHO WE ARE
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do! If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.
The Accounts Receivable Technician is responsible for answering customers inquiries about the billing, post and reconcile cash receipts, collecting unpaid accounts and providing excellent Customer Service.
RESPONSIBILITIES
- Respond to customer requests regarding their invoice, payment or reimbursement
- Answer questions related to invoices for the travel agent, internal group agents and staff
- Process refunds requested from customers by phone or email
- Contact customers for payment collection on all due invoices in a professional manner
- Take steps to help collect payment on time
- Provide superior customer service while collaborating with internal and external stakeholders
- Execute daily deposits of receipts and bank preparation in the accounting system
- Investigate off-balance customer accounts and take action to properly adjust
- Follow-up of uncollected payments due to credit card failures
- Application of promos and issuance of commission if necessary
- Send the account statement to customers
- Any other related task
KNOWLEDGE AND SKILLS REQUIRED
- Diploma of Collegial Studies (DEC) in Accounting, Finance, Management or equivalent
- Minimun of six (6) months experience in a similar role
- Advanced computer skills (Microsoft Word, Excel, PowerPoint)
- Perfectly bilingual in English and French
- Demonstrate organization, rigor and autonomy
- Excellent communication/analytical skills
- Ability to work according to priorities and ability to solve problems
- Good teamwork skills
- Comfortable in a dynamic and fast-paced work environment
WHY WORK WITH US?
- Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
- Hybrid work model
- We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
- We offer training and development tools to help unlock your full potential
Please note that these benefits apply to permanent, full-time employees.
Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.
We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Linguistic Requirements
When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.
