RECEPTIONIST
Full-time Temporary. Hours will be Monday-Friday and may include weekends
Nithview Community, Tri-County Mennonite Homes
New Hamburg, ON
JOB SUMMARY:
Receptionist is accountable for utilizing customer service principles that strive to provide exceptional service at all times with co-workers, residents, families and the public in their day-to-day work.
As a valued member of the team, the Receptionist demonstrates a commitment to resident safety by providing quality care in accordance with the organization's vision and mission.
RESPONSIBILITIES:
Answering, screening and directing of all telephone calls.
Greeting all visitors with the utmost courtesy, determining purpose of visit, and directing visitor to proper location or person as required.
Inform team member of visitor's arrival.
Constant monitoring of all alarms on exterior doors.
Monitor arrival and departure of residents from the home.
Maintaining accurate and updated resident listings.
Sorting and distribution of mail.
Preparing of charts and files for new admissions.
Logging of resident movement both into and out of facility.
Maintaining a balanced cash box.
Perform incidental clerical work including typing, filing, delivering messages, sorting mail, photocopying, faxing, etc.
Mailing of all cumulated outgoing mail and preparing courier packages.
Receiving all payments and issuing receipts for same.
Assisting with inner office functions as required.
Accurate logging of fire drills.
Tracking mobility equipment and restraints.
Answers questions / enquiries in a prompt and professional manner;
Conducts tours for prospective residents / families as required.
Promotes a positive working environment with the service providers and suppliers working with the Home.
Maintains personal accountability for completion of monthly audits as assigned.
Work in accordance with the organization's Health and Safety Policies and Procedures and in compliance with the Occupational Health and Safety Act.
Perform other duties as required.
QUALIFICATIONS:
- Minimum of two years computer experience and proven office administration skills.
- Must be proficient with WORD, Excel, e-mail, internet use and computerized documentation.
- Excellent organizational skills, attention to detail, the ability to handle several tasks effectively and meet deadlines.
- Must have strong communication skills and be friendly and courteous in dealings with all contacts.
- Effective verbal and written English communication skills required.
EDUCATION:
- High school diploma or equivalent education.
WORKING CONDITIONS:
- Interaction with male and female residents of all ethnic and cultural backgrounds;
- Combination of natural light and fluorescent lighting;
- Exposure to the elements (external building and property);
- Exposure to variable temperatures both hot and cold;
- Lifting alone and with assistance;
- Crouching, kneeling, stooping/bending for short periods of time;
- Walking and climbing stairs frequently;
- Standing for long periods of time;
- Engagement and/or exposure to various therapy programs focused on providing residents with the highest quality of life in our Homes including but not limited to pet therapy, spiritual events and musical therapy.
About Tri-County Mennonite Homes
WHAT WE OFFER:
- Full-time, part-time and casual opportunities
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Pension plan
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Health and dental benefits
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Short-term disability
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Life insurance
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Paid orientation
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Training opportunities and career development
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Employee appreciation lunches and events
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Employee Assistance Program
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An employee Social Committee
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Tuition support programs
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Employee pricing on meals from our kitchen
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A positive and supportive working environment
New employees will be required to complete a vulnerable sector check and TB test as part of the onboarding process.
Tri-County Mennonite Homes does not require COVID-19 vaccination as a part of the onboarding process, however TCMH continues to strongly recommend "up-to-date" COVID-19 vaccinations.
Tri-County Mennonite Homes is a leader in providing services to seniors and adults with developmental disabilities. With dedicated staff and volunteers, we operate three divisions: Greenwood Court in Stratford, Nithview Community in New Hamburg, and Aldaview Services in New Hamburg. Our mission is "Making Every Day Matter".
Tri-County Mennonite Homes is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with our Human Resources Consultant.
