Lead Medical Care Coordinator & Patient Concierge
PearlMD Rejuvenation | Toronto, ON | Full-Time, In-Clinic
Help Shape the Future of Longevity, Women's Health & Regenerative Medicine
About PearlMD Rejuvenation
PearlMD Rejuvenation is a luxury private clinic at the forefront of longevity medicine, women's health, hormone optimization, and advanced aesthetic medicine. We deliver a science-driven, concierge-caliber experience to a discerning patient population. Our team is close-knit, high-performing, and uncompromising in the standard of care and service we provide.
The Opportunity
We are seeking a seasoned Lead Medical Care Coordinator and Patient Concierge to serve as the operational cornerstone of our clinic. This is a senior, trust-based role for someone who brings deep medical administrative expertise, impeccable judgment, and genuine passion for delivering an outstanding patient experience.
You will work closely with and report to the Medical Director and Clinic Director, serving as a key liaison across patient care, operations, and executive support. This is a high-visibility, high-impact position for a professional who takes pride in ownership, loyalty, and excellence.
Key Responsibilities
Patient Care Coordination & Concierge Experience
- Own the patient journey from first contact through follow-up, delivering a consistently 5-star experience
- Guide and navigate patients through private health options, integrative healthcare systems, liaison with third parties, referrals and other healthcare providers
- Coordinate referrals, clinical testing, follow up care
- Manage patient relationships, care coordination, scheduling, and communications with warmth and professionalism
- Proactively manage patients experience through their health programs working closely with clinical care team
- Handle sensitive inquiries and patient concerns with discretion, urgency, and empathy
Program Navigation and Patient Engagement
- Facilitate the process of new health patient consultations
- Educate on available programs and health solutions
- Ensure patients are engaged with their care plans and achieve optimal outcomes
- Support patient renewal process, continuity of care and high patient satisifaction with care
Medical Administration & Clinical Operations
- Oversee check-in/check-out, patient flow, referrals, Rx management, lab liaison, and results tracking
- Manage patient portals and test result processing with timely processing of all lab results and triaging for appropriate medical review based on urgency and clinical profile.
- Manage OHIP billing, invoicing, payment processing, day-end reconciliation, and financial administration
- Maintain compliance with privacy, confidentiality, and clinical documentation standards
- Ensure smooth daily clinic operations and patient flow
Clinic & Office Management
- Maintain clinic standards for cleanliness, supply management, inventory control, and workflow efficiency
- Implement and uphold best practices across front-desk and care coordination operations
- Work closely with Clinic Director to ensure operational standards of clinical flow and office management including scheduling, workflow, and inventory.
Leadership & Operational Support
- Provide leadership administration across the business working closeling with leadership; Clinic Director and Medical Director
- Assist with strategic initiatives including events, human resource, and growth strategies
- Contribute to staff scheduling, team engagement, and a strong high-performance clinic culture
Business Development & Brand Ambassadorship
- Support lead management, consultative patient sales, and retention strategies
- Drive skincare and supplement retail recommendations; ensure all patients are booked for follow-ups
- Serve as a PearlMD brand ambassador and support patient education, sales and marketing initiatives, outreach, and community events
Required Experience
- 5+ years of medical administrative, care coordination, patient navigation, and/or clinic operations experience
- Experience in private healthcare, specialty medicine, concierge medicine, executive health, and wellness strongly preferred
- Strong digital proficiency with EMR systems, medical documentation, scheduling systems, and digital business tools including CRM, VOIP, etc.
- Exceptional communication, organizational, relationship-building skills and demonstrated ability to deliver five star patient/client experience
What We're Looking For
- Highly professional, polished, warm, empathetic and confident
- Proactive problem solver who takes ownership and works in a self-directed manner
- Strong self-direction and ability to thrive in a fast-paced, dynamic environment
- Natural multi-tasker with excellent organizational, prioritization, and problem-solving skills
- Comfortable working in a high-performance workplace with discerning patient base requiring concierge care, extreme discretion and professionalism
- Outstanding written and verbal communication skills
- Team player mindset with a genuine commitment to clinical excellence and highest professional standards
Why PearlMD
- Work alongside a visionary Medical Director in a leading-edge clinic at the intersection of longevity, aesthetics, and precision medicine
- Become a trusted, senior member of a close-knit, high-performing team
- Exciting, meaningful work spanning clinical coordination, operations, strategic growth and brand building
- Competitive compensation commensurate with experience
Apply today and help redefine what exceptional patient care looks like.
We thank you in advance for your interest; only those selected for an interview will be contacted.
Pay: From $27.00 per hour
Experience:
- Medical office: 5 years (preferred)
Work Location: In person
