Indigo Jobs

Product Operations Leader - 1 Year Contract
Indigo Books & Music —Mississauga, ON
- $20.93–$25.58 an hour
- Weekends as needed
- Bilingual
- Sales
- Customer service
Quick apply
15h
Manager, Digital Payments & Field Operations
Indigo Park Canada —Remote
- Remote
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
Maintenance Helper
Indigo Books & Music —Brampton, ON
- Full-time
- Maintenance
- Microsoft Office
- High school diploma or GED
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Digital Press Operator
ePac Flexible Packaging —Lachine, QC
- Full-time
- Computer science
- Mechanic experience
- High school diploma or GED
- Designated paid holidays
- Disability insurance
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Director, Talent Development
Indigo Books & Music —Toronto, ON
- $125,000–$170,000 a year
- Full-time
- Education
- Bachelor's
- Training & development
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Digital Press Operator, Labels (HP Indigo)
Lorpon Labels Inc. —Woodbridge, ON
- $37,440–$72,000 a year
- Weekends as needed
- Driving
- Travel
- In-person
- Dental care
- Paid time off
Quick apply
13d
General Manager (Contract)
Indigo Books & Music —Thunder Bay, ON
- $57,000–$71,500 a year
- Weekends as needed
- Bilingual
- Management
- Sales
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Spécialiste Marketing Temps partiel
Indigo Soda —Saint-Eustache, QC
- $30–$35 an hour
- Part-time
- English
- In-person
- AI
Quick apply
10d
Landscape Gardener
Indigo Gardens Ltd —Edmonton, AB
- $21–$24 an hour
- Temporary
- Customer service
- English
- In-person
- Mileage reimbursement
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9d
Product Operations Leader/ Responsable des activités liées aux produits
Indigo Books & Music —Pointe-Claire, QC
- Weekends as needed
- Bilingual
- Sales
- Customer service
- Flexible schedule
Quick apply
General Manager (9 Month Contract)
Indigo Books & Music —Nelson, BC
- $52,500–$68,500 a year
- Weekends as needed
- Bilingual
- Sales
- English
Quick apply
6d
AGENT(E) SERVICE À L'EXPEDITION, RÉCEPTION ET PRODUCTION
INDIGO SODA —Saint-Eustache, QC
- $20–$26 an hour
- Overtime
- Bilingual
- English
- Forklift
- Paid time off
Quick apply
6d
Prepress Coordinator (On-site Position) - Montreal
ePac Flexible Packaging —Lachine, QC
- Full-time
- Bachelor's
- In-person
- Communication skills
- Disability insurance
- Dental care
Quick apply
Shuttle Driver - Kelowna Airport
Indigo Park Canada —Kelowna, BC
- Part-time
- Customer service
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Livreur(euse)
Indigo Soda —Saint-Eustache, QC
- $21–$24 an hour
- Full-time
- Cashiering
- Driving
- Organizational skills
Quick apply
4d
shift supervisor - Store# 55463, INDIGO - HILLCREST
Starbucks —Richmond Hill, ON
- Full-time
- Customer service
- Restaurant experience
- Communication skills
Director, Information Security
Indigo Books & Music —Toronto, ON
- $170,000–$190,000 a year
- Full-time
- Computer Science
- Master's degree
- Bachelor's
Quick apply
Team Lead, Information Security & Risk Management
Indigo Books & Music —Toronto, ON
- $100,000–$120,000 a year
- Full-time
- Azure
- Computer Science
- Bachelor's
Quick apply
Physiothérapeute - GMF Indigo
Santé Québec Centre-Sud-de-l'Île-de-Montréal —Montréal, QC
- $31.51–$57.81 an hour
- Full-time
- Research
- Master's degree
13d

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Customer Experience Representative
Indigo Books & Music —St. Catharines, ON
Own self-development and provide continuous feedback to colleagues and Leadership Team. Engage and connect with our customers on the floor.
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3d
Product Operations Leader - 1 Year Contract
Indigo Books & Music —Mississauga, ON
We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People…
$20.93–$25.58 an hour
Quick apply
15h

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Product Operations Leader - 1 Year Contract

Indigo Books & Music
Mississauga, ON

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Job details

Full-time
15 hours ago

Skills

Bilingual
French
Sales
Customer service
Merchandising
English

Full job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

The Product Operations Leader is responsible for leading work and the execution of the work that contributes to the profitable movement of goods throughout the course of their life cycle. They provide coaching and feedback to Customer Experience Representatives (CERs) to bring products from door to floor efficiently and effectively. They lead the execution of the store’s visual merchandising activities, ensuring our customers can shop easily with or without assistance, and execute work to support reaction to sales trends and customer demands so that products are sold at the highest margin rate possible. They help influence a store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Lead execution of activities to support strategic priorities, and the efficiency and effectiveness of product flow processes
Lead execution of D2F process and visual operations, reacting to sell-through, and continual focus on the flow of goods to the sales floor, and Back of House (BOH) set up
Lead execution of markdown process, promotional set-up, and sell-through
Lead execution of changeover and visual assessment action plans
Maintain visual propping, signage, and acrylics
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Proactively identify and anticipate customer expectations and needs
Coach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycle
Open and close store as well as responsibility for managing sales floor
Ensure health and safety of employees and customers is top priority

People

Support the building of strong teams by participating in hiring activities, training new hires, and cross-training current team
Support development of talent by providing feedback on team performance to managers
Collaborate with others to drive flexible and just in time solutions
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

1-2 years of experience in a customer service, merchandising or operations role
Demonstrated commitment to creating an exceptional employee and customer experience
Experience leading others
Knowledge of provincial health and safety standards
Performance orientated
Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
Ability to prioritize, plan and execute while being agile
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Québec

Additional Information

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected]

This posting is for a current opportunity within Indigo

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

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Refine Your Search

Product Operations Leader - 1 Year Contract

Manager, Digital Payments & Field Operations

Maintenance Helper

Digital Press Operator

Director, Talent Development

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General Manager (Contract)

Spécialiste Marketing Temps partiel

Landscape Gardener

Product Operations Leader/ Responsable des activités liées aux produits

General Manager (9 Month Contract)

AGENT(E) SERVICE À L'EXPEDITION, RÉCEPTION ET PRODUCTION

Prepress Coordinator (On-site Position) - Montreal

Shuttle Driver - Kelowna Airport

Livreur(euse)

shift supervisor - Store# 55463, INDIGO - HILLCREST

Director, Information Security

Team Lead, Information Security & Risk Management

Physiothérapeute - GMF Indigo

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