Indigo Jobs

Product Operations Leader
Indigo Books & Music —Surrey, BC
- Weekends as needed
- Bilingual
- Sales
- Customer service
Quick apply
General Manager (Contract)
Indigo Books & Music —Thunder Bay, ON
- $57,000–$71,500 a year
- Weekends as needed
- Bilingual
- Management
- Sales
Quick apply
General Manager (9 Month Contract)
Indigo Books & Music —Nelson, BC
- $52,500–$68,500 a year
- Weekends as needed
- Bilingual
- Sales
- English
Quick apply
10d
Landscape Gardener
Indigo Gardens Ltd —Edmonton, AB
- $21–$24 an hour
- Temporary
- Customer service
- English
- In-person
- Mileage reimbursement
Quick apply
13d
Product Operations Leader/ Responsable des activités liées aux produits
Indigo Books & Music —Pointe-Claire, QC
- Weekends as needed
- Bilingual
- Sales
- Customer service
- Flexible schedule
Quick apply
Livreur(euse)
Indigo Soda —Saint-Eustache, QC
- $21–$24 an hour
- Full-time
- Cashiering
- Driving
- Organizational skills
Quick apply
8d
Director, Learning & Development
Indigo Books & Music —Toronto, ON
- $125,000–$170,000 a year
- Full-time
- Education
- Bachelor's
- Budgeting
Quick apply
17h
Prepress Coordinator (On-site Position) - Montreal
ePac Flexible Packaging —Lachine, QC
- Full-time
- Bachelor's
- In-person
- Communication skills
- Disability insurance
- Dental care
Quick apply
Shuttle Driver - Kelowna Airport
Indigo Park Canada —Kelowna, BC
- Part-time
- Customer service
Quick apply
Livreur(euse)/ Marchandiseur/ service client sur le terrain
INDIGO SODA —Saint-Eustache, QC
- $21–$24 an hour
- Full-time
- Cashiering
- Driving
- Organizational skills
Quick apply
20h
Director, Information Security
Indigo Books & Music —Toronto, ON
- $170,000–$190,000 a year
- Full-time
- Computer Science
- Master's degree
- Bachelor's
Quick apply
Team Lead, Information Security & Risk Management
Indigo Books & Music —Toronto, ON
- $100,000–$120,000 a year
- Full-time
- Azure
- Computer Science
- Bachelor's
Quick apply
Physiothérapeute - GMF Indigo
Santé Québec Centre-Sud-de-l’Île-de-Montréal – Universitaire —Montréal, QC
- $31.51–$57.81 an hour
- Full-time
- Research
- Master's degree
Customer Experience Representative- Operations
Indigo Books & Music —Regina, SK
- Part-time
- Bilingual
- Sales
- English
Quick apply
2d
Seasonal Customer Experience Representative
Indigo Books & Music —Winnipeg, MB
- Part-time
- Bilingual
- Sales
- English
Quick apply
2d
Customer Service Representative - Pearson Airport - Toronto
Indigo Park Canada —Mississauga, ON
- $18.60 an hour
- Part-time
- Bilingual
- Customer service
- English
Quick apply
2d
Call Centre Clerk - Moncton
Indigo Park Canada —Moncton, NB
- $19.25 an hour
- Part-time
- Bilingual
- Customer service
- English
Quick apply
2d
Caissier(ère) - Montreal
Indigo Park Canada —Montréal, QC
- Part-time
- Bilingual
- English
Quick apply
1d
Customer Experience Leader
Indigo Books & Music —Edmonton, AB
- Part-time
- Customer service
- Merchandising
- Agile
Quick apply
1d
Digital Label Press & Finishing Operator
CETTEC DIGITAL IMAGING INC. —Vancouver, BC
- $24–$28 an hour
- Part-time
- In-person
- Communication skills
- Mechanical knowledge
Quick apply
23h

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Customer Experience Representative
Indigo Books & Music —St. Catharines, ON
Own self-development and provide continuous feedback to colleagues and Leadership Team. Engage and connect with our customers on the floor.
Quick apply
7d
Director, Learning & Development
Indigo Books & Music —Toronto, ON
Deep understanding of enterprise-wide adult learning, instructional design, leadership development, and capability-building strategies.
$125,000–$170,000 a year
Quick apply
17h

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Product Operations Leader

Indigo Books & Music
Surrey, BC

Quick apply

Job details

Full-time

Skills

Bilingual
French
Sales
Customer service
Merchandising
English

Full job description

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we’d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description

The Product Operations Leader is responsible for leading work and the execution of the work that contributes to the profitable movement of goods throughout the course of their life cycle. They provide coaching and feedback to Customer Experience Representatives (CERs) to bring products from door to floor efficiently and effectively. They lead the execution of the store’s visual merchandising activities, ensuring our customers can shop easily with or without assistance, and execute work to support reaction to sales trends and customer demands so that products are sold at the highest margin rate possible. They help influence a store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Lead execution of activities to support strategic priorities, and the efficiency and effectiveness of product flow processes
Lead execution of D2F process and visual operations, reacting to sell-through, and continual focus on the flow of goods to the sales floor, and Back of House (BOH) set up
Lead execution of markdown process, promotional set-up, and sell-through
Lead execution of changeover and visual assessment action plans
Maintain visual propping, signage, and acrylics
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Proactively identify and anticipate customer expectations and needs
Coach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycle
Open and close store as well as responsibility for managing sales floor
Ensure health and safety of employees and customers is top priority

People

Support the building of strong teams by participating in hiring activities, training new hires, and cross-training current team
Support development of talent by providing feedback on team performance to managers
Collaborate with others to drive flexible and just in time solutions
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

1-2 years of experience in a customer service, merchandising or operations role
Demonstrated commitment to creating an exceptional employee and customer experience
Experience leading others
Knowledge of provincial health and safety standards
Performance orientated
Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
Ability to prioritize, plan and execute while being agile
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Québec

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Quick apply

Refine Your Search

Product Operations Leader

General Manager (Contract)

General Manager (9 Month Contract)

Landscape Gardener

Product Operations Leader/ Responsable des activités liées aux produits

Livreur(euse)

Director, Learning & Development

Prepress Coordinator (On-site Position) - Montreal

Shuttle Driver - Kelowna Airport

Livreur(euse)/ Marchandiseur/ service client sur le terrain

Director, Information Security

Team Lead, Information Security & Risk Management

Physiothérapeute - GMF Indigo

Customer Experience Representative- Operations

Seasonal Customer Experience Representative

Customer Service Representative - Pearson Airport - Toronto

Call Centre Clerk - Moncton

Caissier(ère) - Montreal

Customer Experience Leader

Digital Label Press & Finishing Operator

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