Summary of Position
Reporting to the Program Manager, the Medical Office Assistant (MOA) works collaboratively with all staff, multidisciplinary team and physicians in support of patient care. The MOA supports the clinic by performing a variety of clerical, administrative and clinical tasks. A key purpose of this role is to effectively connect patients with resources that will help them to improve their health and to support the general flow of referrals and patient care in the clinic. There are primarily three functional areas that an MOA supports including patient-facing activities, referral coordination and clinical program duties. MOAs at Calgary Foothills Primary Care Network (PCN) will work in all areas.
Key Responsibilities
Key aspects of the position may include, BUT are not limited to:
Patient Facing Activities:
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Greeting and acknowledging all patients and visitors in the medical home/program to determine the purpose of their visit
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Checking in or arriving patients for their appointments and updating patient demographics using the EMR, to ensure good patient flow
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Supporting data collection and administrative tasks as needed in the clinic
Referral Coordination:
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Scanning, filing, processing incoming and outgoing faxes and referrals, linking documents, answering email/EMR messages and maintaining EMR records
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Answering incoming calls and processing patient inquiries accordingly and within scope of practice (such as booking appointments, directing to appropriate staff member when necessary)
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Assessing appropriateness of fit and assisting patients with navigating to most appropriate resource for identified need
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Providing support for group workshops including booking workshops in the EMR and making reminder calls for patients
Clinical Program Duties:
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Reviewing patient charts daily in preparation for patient visit
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Escorting patients to exam rooms and take appropriate vitals
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Making outgoing calls to patients and completing patient outreach when appropriate such appointment reminder calls and requests from physicians
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Processing patient invoices and payments for uninsured services
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Stocking and cleaning exam rooms including clinic autoclaving
Knowledge, Skills & Abilities
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Ability to be flexible, adaptable and to thrive in a fast-paced, dynamic and evolving environment
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Attention to detail and the ability to complete tasks accurately and efficiently
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Self-motivated individual with a strong work ethic, critical thinking/problem solving skills and excellent organizational skills
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Demonstrates a positive, friendly and professional attitude and demeanor
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Exemplary written and oral communication skills
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Knowledge of medical terminology
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Knowledge and experience with medical records management using an EMR and Netcare
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Proficiency in basic functions of Microsoft Office (Word, Excel, Outlook)
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Effectively demonstrates strong conflict management skills, empathy, and trustworthiness
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Knowledge of Health Information Privacy Regulations and the Health Information Act
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Awareness and adherence to Infection Prevention and Control policies and procedures
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Committed to ongoing professional development
Qualifications
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Accredited Medical Office Assistant (MOA) Certification required; relevant experience and education will be considered
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Minimum of one (1) year full clinic scope MOA experience
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Experience working with diverse patient populations considered an asset
Employment Requirements
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Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
Diversity & Inclusion
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Our PCN strongly believes in sustaining an inclusive, respectful and equitable working environment that represents the communities we serve. We are committed to a merit-based selection process that ensures all candidates are considered. We invite people of all ethnic backgrounds, ancestry, religious beliefs, sex, gender identities and expressions, sexual orientation, ages, marital status, family status, genetic characteristics and disabilities to apply for positions within our PCN.
Commitment to Truth and Reconciliation
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As part of our ongoing commitment to advancing reconciliation and supporting Indigenous communities, we actively uphold Call to Action 23 of the Truth and Reconciliation Commission of Canada. We are dedicated to increasing the recruitment and retention of Indigenous professionals across all levels of our organization, particularly in health and wellness roles and encourage individuals of Indigenous ancestry to apply.
If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter.
Please note that only candidates considered for an interview will be contacted.
In the spirit of reconciliation, we acknowledge that we live, work and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, as well as districts 4, 5 and 6 of the Otipemisiwak Métis Government and all people who make their homes in the Treaty 7 region of Southern Alberta.
