Retail Operations Coordinator
Job Purpose: As the Retail Operations Coordinator, you will support the effective day-to-day operations of Cascadia Liquor and Flight Cannabis by coordinating key operational programs, facilities and maintenance activities, Health & Safety initiatives, and administrative tasks, while providing reporting and reconciliation support to the Senior Manager, Retail Operations and the Head Buyer.
Position Details: This position is full-time (40 hours per week). Working hours Monday to Friday. This is an on-site position at our beautiful office is in Vic West, conveniently located close to Galloping Goose.
Benefits: We offer 100% employer paid extended health & dental, RRSP matching, health and wellness, professional development tuition, donation matching and more! Learn more about the amazing employee perks we offer at trufflesgroup.com/careers
Key Responsibilities:
Retail Operations Support
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Support the execution of operational programs, brand standards, and promotional initiatives across both brands
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Support the coordination and rollout of operational projects and initiatives across store locations, including timelines, communications, resources, and follow-up
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Oversee and maintain the operations manuals for both brands, ensuring all standard operating procedures (SOPs) are current, accessible, and effectively communicated to store teams.
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Act as a liaison between store teams and support office departments to ensure consistent communication and follow-through
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Coordinate logistics for meetings, store visits, and project-related activities as required
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Assist with the creation, editing, and distribution of internal communications, SOPs, and job aids
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Maintain records, documents, and reporting tools related to compliance, operations, and performance tracking
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Collect and analyze guest feedback to identify areas for improvement and share with the Senior Manager, Retail Operations
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Being part of a team of high achievers who care about the team, guests and company they represent
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Such other duties as are customarily performed by one holding the position of Retail Operations Coordinator in businesses that are similar to Cascadia Liquor and Flight Cannabis
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Such other and unrelated duties as may be assigned from time to time by the Employer
Facilities & Maintenance
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Coordinate routine facilities maintenance and service requirements across store locations, including HVAC, refrigeration and coolers, window cleaning, floor cleaning, and other related services
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Maintain current vendor information and service schedules
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Track maintenance work being completed in stores and support follow-up as required Communicate with store teams, vendors, and the Senior Manager, Retail Operations regarding facilities and maintenance needs
Health & Safety Coordination
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Lead the coordination of Health & Safety initiatives across all locations
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Administer health & safety program & reporting including submitting WorkSafeBC claims, return to work administration, and updating Health & Safety Toolkit, as needed
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Maintain documentation related to incident reporting, workplace inspections, and corrective actions
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Coordinate Joint Health & Safety Committee (JHSC) meetings, ensuring minutes and follow-ups are tracked
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Support WorkSafeBC compliance through policy updates and internal communication
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Assist in the development and rollout of safety-related training and engagement initiatives
Procurement & Merchandising Support (Cascadia Liquor)
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Assist the Head Buyer with monthly reporting, promotions tracking, vendor reconciliation and pricing audits
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Coordination with vendors to obtain product information, promotional assets and supporting materials
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Proof monthly promotional materials and product data for accuracy
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Maintain product listings, pricing and availability across third-party delivery platforms (Skip the Dishes, Uber Eats, Doordash) and Shopify
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Organize and maintain ongoing procurement files
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Communicate display programs with merchandising team and store managers
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Support the coordination of buying calendars, seasonal product timelines, and supplier-related communications and appointments
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Support the merchandising team with product, pricing, display and planogram audits as required
Required Education, Skills, and Qualifications:
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Post-secondary degree or diploma in business administration or other related field or an equivalent combination of education and related experience
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2+ years’ experience in a retail environment is considered an asset
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Experience in overseeing and maintaining operations manuals or similar documentation
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Familiarity with Health & Safety standards and experience coordinating JHSC meetings preferred
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Adaptable, flexible, able to work collaboratively and independently and responsive to a dynamic and fast-paced environment
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Excellent organization, time and task management skills
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High level of attention to detail
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Ability to develop and maintain productive professional relationships
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Strong verbal and written communication skills
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Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook)
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Good judgement, professional and discreet in terms of company and employee confidentiality
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Valid driver’s license, reliable transportation, and the ability to travel between store locations from time to time, as required
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Knowledge of BC liquor and/or cannabis regulations is a strong asset
The Truffles Group is an equal opportunity employer. Should you require accommodation during the recruitment process, please reach out to Nadia Valckx, Recruitment Lead and HR Generalist. [email protected]
