True North Cannabis Co. & True North Vape
Job Type: Full-Time, Permanent
Hours: 40–44 hours per week
Store Hours: 8:00 AM – 11:30 PM, 7 days a week
True North Cannabis Co. is looking for an experienced and motivated Store Manager to lead one of our retail locations. If you're passionate about developing people, delivering exceptional customer experiences, driving business results, and maintaining the highest standards of compliance, we'd love to hear from you.
As a Store Manager, you are responsible for the overall success of your store, including sales performance, team development, operational excellence, inventory management, and regulatory compliance.
-
Recruit, train, coach, and develop a high-performing team.
-
Lead by example and create a positive, accountable workplace culture.
-
Conduct performance reviews, coaching, and progressive discipline.
-
Build employee engagement and support career development.
-
Manage all daily store operations.
-
Ensure proper staffing and schedule coverage.
-
Oversee opening, closing, cash handling, deposits, and banking.
-
Monitor KPIs and implement action plans to improve performance.
-
Maintain company standards for cleanliness, merchandising, and customer service.
-
Deliver an exceptional customer experience every day.
-
Resolve customer concerns professionally and effectively.
-
Ensure staff provide knowledgeable and compliant product recommendations.
-
Ensure compliance with:
-
AGCO Registrar's Standards
-
Cannabis Licence Act
-
Health Canada requirements
-
Smoke-Free Ontario Act
-
Federal tobacco and vape legislation
-
Maintain audit-ready records and documentation.
-
Ensure proper ID verification and responsible sales practices.
-
Protect the store's licence through consistent compliance.
-
Oversee inventory receiving, counts, reconciliations, and investigations.
-
Manage product ordering and inventory accuracy.
-
Minimize shrink and support loss prevention initiatives.
-
Drive sales and profitability.
-
Monitor labour costs and scheduling.
-
Analyze store performance and identify opportunities for growth.
-
Achieve company sales, compliance, and operational goals.
-
Minimum 3 years of retail management experience.
-
Previous leadership experience in cannabis retail preferred.
-
CannSell Certification (required).
-
Strong understanding of retail operations and inventory management.
-
Excellent leadership, communication, coaching, and problem-solving skills.
-
Experience managing payroll, scheduling, and labour budgets.
-
Comfortable working in a fast-paced, highly regulated retail environment.
-
Successful criminal background check.
-
Must meet the legal age requirements to sell regulated products.
-
Stand and walk for extended periods.
-
Lift and carry up to 50 lbs.
-
Frequently bend, kneel, squat, reach, and stock merchandise.
-
Work in an environment where cannabis and nicotine vapour odours may be present.
-
Competitive salary
-
Premium opportunities (where applicable)
-
Employee discounts
-
Ongoing leadership development
-
Supportive leadership team
-
Stable, growing Ontario retailer
This position includes responsibilities across both True North Cannabis Co. and True North Vape operations as business needs require. Store Managers must maintain all certifications required to work in regulated retail environments and may be assigned to alternate locations or banners within the company.
True North Cannabis Co. is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process in accordance with the Ontario Human Rights Code.
Ready to lead a winning team? Apply today and grow your career with True North Cannabis Co.
