Job Overview
Sweet Impressions Bakery is on the search for a fun and engaging individual to join our team in the role of Assistant Store Manager! You'll be joining an amazing team of positive and creative people.
You will be expected to work Wednesday - Sunday each week. This is a leadership position with a pay range of $18-20 with the eligibility to earn tips (typically an additional $2 per hour)
The role of Assistant Manager is an operational leader who supports the Store Manager while being capable of running the store independently when required. The Assistant Manager focuses on coaching staff, serving customers, and executing systems.
In this position, you will contribute ideas for improving sales and operations while ensuring our customers leave with a smile on their face and delicious sweets in their hands!
Assistant Store Manager Responsibilities
Leadership & Team Support
- Lead by example and consistently demonstrate Sweet Impressions' values in every customer and team interaction.
- Support the Store Manager in supervising, training, coaching, and developing the Customer Service team.
- Assist with onboarding and training new employees while reinforcing company standards and procedures.
- Act as Manager on Duty in the absence of the Storefront Manager, ensuring smooth daily operations.
- Help foster a positive, respectful, and collaborative work environment.
Customer Experience
- Deliver exceptional customer service in person, by phone, and by email.
- Assist customers with purchases and custom orders using POS, WooCommerce, and other order management systems.
- Resolve customer concerns promptly and professionally, escalating complex issues when necessary.
Sales & Business Support
- Support initiatives that increase storefront sales, average transaction value, and customer satisfaction.
- Encourage upselling, cross-selling, and suggestive selling through coaching and leading by example.
- Help promote holiday products and support end-of-season sales initiatives to maximize sell-through and reduce waste.
- Monitor food delivery platforms to ensure products, pricing, availability, and order quality remain accurate.
Operations
- Support the day-to-day operation of the storefront and ensure company standards are consistently followed.
- Review daily orders for completeness and accuracy using company order management systems.
- Complete opening, closing, and cash-handling procedures accurately and securely.
Merchandising & Store Presentation
- Maintain attractive, well-stocked retail displays throughout the day.
- Ensure the storefront, dining area, food preparation areas, washrooms, storage rooms, and customer spaces remain clean, organized, and well maintained.
Food Safety & Compliance
- Follow and enforce all food safety, sanitation, allergen management, and workplace safety procedures.
- Ensure proper food handling, dishwashing, FIFO, Clean As You Go, and cleaning procedures are consistently followed.
- Lead by example in maintaining the highest standards of food safety and cleanliness.
Administrative Support
- Assist with maintaining accurate records, inventory documentation, and operational checklists.
- Support implementation of updates to the Customer Service Manual, Management Manual, and Employee Handbook.
Other Responsibilities
- Support special projects, company initiatives, and seasonal events as assigned.
- Perform other duties consistent with the responsibilities of the Assistant Storefront Manager position.
Qualifications
- Minimum 1 year of management or related experience
- A tech savvy individual - operating our POS, Order Processing System and Communications
- The ability to supervise and delegate tasks to others
- A team player! Building relationships with all staff to encourage a positive company culture
- The ability to problem solve and act quick on your feet!
- Food handler’s certification (asset)
Join us to be part of a vibrant team committed to excellence! We value leadership qualities, proactive problem-solving abilities, and a passion for delivering memorable experiences. This role offers an exciting opportunity to grow your career while making a positive impact on our customers and community.
Although we thank everyone for your interest in this role, only successful applicants will be contacted.
Pay: $18.00-$20.00 per hour
Benefits:
Experience:
- management or related : 1 year (required)
Work Location: In person
