The Western Ottawa Community Resource Centre (WOCRC) is a community-based, not-for-profit organization dedicated to promoting health, wellness, safety, and inclusion across far west Ottawa. Since 1986, WOCRC has supported individuals and families through a wide range of community, social, and health services designed to strengthen and empower the communities we serve.
Our programs support children, youth, families, newcomers, seniors, and individuals experiencing crisis or social isolation through counselling, housing and violence against women services, community development initiatives, health promotion, and family support programming.
At WOCRC, we are committed to fostering healthy, inclusive, vibrant, and resilient communities where individuals feel supported, connected, and empowered to thrive.
POSITION SUMMARY:
The Program Assistant, Community Support, will work closely with the Community Support Service Coordinators to provide a community and volunteer-based approach to service delivery to older adults and adults with physical disabilities.
This is a temporary full-time role at 35 hours a week, starting mid August 2026 to February 2027 with the possibility of extension.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
Administrative and program delivery of Meals on Wheels, Transportation, Diners Club, Foot Care, Social and Congregate Dining, Service Coordination, Enhanced Support Coordination, Service Arrangement, Visiting Social/Safety services and Virtual Programing
- Telephone triage requests and forward to appropriate internal staff members
- Book intake appointments for Service Coordinators through Care Dove
- Receive requests for service from clients and work with program partners to process service requests by telephone, online booking or in person
- Support and consult with team members to ensure that services and supports are delivered and maintained meeting the individual needs of the older adult / adult with disabilities as identified in their Service /Care Plan
- Collaborate with program partners to ensure consistent delivery of services
- Preparing weekly route sheets for food suppliers and volunteers/ paid drivers for meals delivery;
- Matching/scheduling of volunteers and paid drivers for transportation, meals on wheels, foot care, and visiting social/safety
- Consult with Volunteer and Student Services Coordinator to identify volunteer needs, challenges, performance and recognition
- Ongoing review, update and development of Volunteer Job Descriptions
- Orienting new volunteers and paid drivers for service delivery
- Provide support and supervision for volunteers and staff to ensure the necessary skills and information to perform the duties of their position
- Recording volunteer mileage and volunteer hours;
- Submitting mileage reimbursement for volunteers;
- Completing yearly performance appraisals with volunteers
- Preparation for weekly/ monthly congregate dining and social activities ( ordering meals, booking entertainment, guest speakers)
- Recording weekly statistics for all programs;
- Documenting client contact in CIMS
- Data entry; pre billing checks;
- Arranging payment of monthly invoices to suppliers;
- Invoicing clients on a monthly basis;
- Maintain equipment and supplies for programs and ensure regular updates and maintenance is completed
Advocacy
- Support and promote advocacy skills of community members and assume an advocate role as required
- Support and advocate on behalf of clients and their families in obtaining services through other social and/or health providers
- Actively participate in committees regarding services available, gaps in services and issues affecting clients and their families
Community Education
- Participating as a community support team member at internal and external meetings; including local and/or regional service related committees/work groups/networks
- Promote awareness of issues affecting older and persons with disabilities amongst colleagues and community members
- Develop community strategies to increase awareness of issues affecting members of our communities served
- Participate as a staff member in internal and external meetings, public relations events, fundraising events and media contacts as requested
- Responding to community requests for information
- Presentation to community groups as requested
- Engage in outreach activities to heighten public awareness of the Centre and its services, focusing on rural transportation
- Promote CSS Services through development of internal and external promotional material
- Collaborate with Corporate Service for internal and external publication of promotional material
Coordination of service and policy
- Participate as a Community Support team member at internal and external meetings
- Take a leadership role and/or participate in advocacy and coordination committees of social and health services on a local level, particularly related to issues affecting seniors and persons with physical disabilities
- Design, maintain and implement appropriate procedures for effective service delivery
- Adopting and promoting a participatory style of planning and problem solving
- Provide coverage for team members as required
- Facilitate programming and support groups as required
- Advocacy for coordinated planning of services
- Establishing and maintaining links with community groups and agencies to facilitate referrals and positive working relationships
Training and Development
- Participate and contribute to the recognition of volunteers associated with Community Support services
- Provide staff development training to colleagues on areas of expertise
- Providing training and support to students, volunteers and team members as required
- Provide training to community groups as necessary
- Provide opportunities for students and volunteers to practice skills and participate in the delivery of Community Support services
- Ensure evaluation of service
- Prepare and maintain client and information files
- Prepare and maintain all necessary documentation and statistics related to responsibilities and duties on a monthly, quarterly and annual basis
- Participate and contribute to the Centre’s evaluation
- Participate and contribute to all CSS evaluations
- Be accountable for payments, billings, petty cash and/or other financial record-keeping related to the provision of services and client fees associated with the services
Qualifications Education & Experience
- SSW, DSW with training in Gerontology, Community Support or equivalent in education and training
- Minimum two years experience in social and health services working with older adults and/or adults with disabilities
- Experience working with and managing volunteers considered an asset
- Knowledge of local communities served
- Knowledge of and commitment to working within a community based, strength based model
- Public speaking and public education skills an asset
- Strong organizational and communication skills
- Experience in program development, delivery and evaluation
- Valid drivers license, access to a vehicle, adequate insurance coverage
Language Competencies
- Ability to communicate fluently in English, spoken and written
- Ability to communicate in French, an asset
- Ability to communicate in other languages reflective of populations served is an asset
Computer Competencies
- Microsoft Office Suite of Products – Intermediate
- Data Base
Our Commitment to Equity, Diversity & Inclusion
The Western Ottawa Community Resource Centre (WOCRC) is committed to fostering an inclusive, accessible, and equitable workplace where all individuals are treated with dignity and respect. We value diversity and are dedicated to building a workforce that reflects the communities we serve.
WOCRC welcomes applications from individuals of all backgrounds, identities, and lived experiences, including but not limited to women, Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, newcomers, and individuals from diverse cultural and socio-economic backgrounds.
We are committed to providing accommodation throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact Human Resources via email at
[email protected].
We thank all applicants for their interest. However, due to the volume of applications received, only those selected for interview will be contacted.
This role represents an existing vacancy.
