About PENTAX Medical
PENTAX Medical is a global medical device company focused on flexible endoscopy systems. As a division of HOYA Holdings we develop, manufacture, distribute and service endoscopic equipment used in hospitals and ambulatory surgery centers globally. At PENTAX Medical, our mission is to improve patient care and healthcare delivery worldwide through innovative endoscopic imaging technologies and solutions.
- Driven by our commitment to Quality, Clinically Relevant Innovation, and Simplicity, we are more than just an equipment manufacturer, we focus on:
Endoscopic imaging technology
- Clinical education and physician training
- Infection prevention and reprocessing solutions
- Service and Repair support for endoscopy departments
Position Title
Bilingual Customer Service Representative (CSR)
Location: Canada
Department: Commercial
Reports To: Customer Experience Manager
Why Join PENTAX Medical?
At PENTAX Medical, your work has purpose. PENTAX Medical is a HOYA-owned medical technology company that provides endoscopy imaging systems, scopes, and related services for GI, pulmonary, and ENT procedures, helping physicians diagnose and treat diseases using minimally invasive techniques.
Whether you're supporting commercial operations, developing innovative technologies, manufacturing life-saving devices, or enabling exceptional customer experiences, your contributions help improve healthcare outcomes worldwide.
When you join our team, you'll benefit from:
- A mission-driven organization dedicated to advancing patient care
- A collaborative culture that values innovation, accountability, and teamwork
- Opportunities to make a measurable impact on a growing global business
- Professional development and career growth opportunities
- Competitive compensation and performance-based rewards
- Comprehensive healthcare, wellness, and retirement benefits
- Generous Paid Time Off, Sick time and company holidays
- Flexible work arrangements where applicable
Position Summary
The Bilingual Customer Service Representative (CSR) reports to the Customer Service Supervisor and is responsible for coordinating communication to customers regarding repairs and orders. The CSR responds quickly to all service requests, manages customer accounts and acts as the main point of contact. He or she also coordinates the team's workflow and sets priorities.
Key Responsibilities
Qualifications
- Bilingualism: Fluency in French and English, both oral and written.
- High school diploma or equivalent required.
- 2 to 3 years of experience in an inbound call center, including process coordination.
- Excellence in customer service: Excellent interpersonal skills and professionalism to provide high-quality service to internal and external customers.
- Priority Management: Ability to pay close attention to detail, organize and prioritize work, follow up and manage multiple tasks simultaneously.
What Will Make You Successful
The successful candidate will demonstrate:
- Strong consultative selling and customer engagement skills
- Ability to identify customer needs, barriers, and opportunities throughout the sales process
- Excellent communication and presentation capabilities
- Strong collaboration and teamwork across commercial and clinical functions
- Adaptability and confidence operating in dynamic clinical environments
- Accountability, ownership, and a results-oriented mindset
- Commitment to quality, patient care, and customer success
Working Conditions & Travel
- Work Environment: Remote
- Travel Requirements: Up to 75% within defined territory
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Ability to lift and carry equipment cases, demonstration units, and training materials weighing up to 50 pounds on an occasional basis, and up to 25 pounds on a frequent basis.
- Ability to push and pull wheeled equipment, including automated endoscope reprocessors and demo carts, with or without assistance.
- Ability to stand and walk for extended periods during equipment installations, training sessions, procedural support, and trade shows.
- Ability to bend, stoop, kneel, crouch, and reach at, above, and below shoulder level to access and service equipment, including equipment located under counters, on carts, and in reprocessing rooms.
- Ability to travel throughout the assigned territory by car and air, including occasional overnight travel, and to navigate hospital, operating room, ambulatory surgical center, and reprocessing environments, including stairs.
- Sufficient manual dexterity to handle instruments, tools, and endoscopes, and sufficient vision and hearing to perform equipment inspection, testing, and customer communication.
Benefits & Total Rewards
PENTAX Medical offers a comprehensive benefits package designed to support employees and their families, including:
- Medical, Dental, and Vision Coverage
- Retirement Savings Programs
- Life and Disability Insurance
- Employee Assistance Program (EAP)
- Wellness Resources
- Paid Time Off
- Company Holidays
- Professional Development Opportunities
Benefits may vary based on position and location.
Our Culture
At PENTAX Medical, we believe innovation happens when diverse perspectives come together.
We foster a collaborative, inclusive, and respectful workplace where employees are empowered to contribute ideas, challenge the status quo, and grow professionally. We are committed to building teams that reflect the communities and customers we serve.
Ready to Make an Impact?
If you're excited about contributing to a company that is advancing healthcare through innovation and quality, we encourage you to apply.
Join PENTAX Medical and help shape the future of patient care.
Equal Employment Opportunity
PENTAX Medical is an Equal Opportunity Employer committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.
