Why WestJet:
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
Join us, this is where your career story takes off.
This position is eligible for remote work, within Canada, under our mobile workforce program.
Regional General Manager
As the Regional General Manager, you will provide strategic leadership and direction to deliver safe operations while driving excellence in operational performance and guest service through our contracted service partners across the designated region. Reporting directly to the Vice President of Airports, you will lead a team of Regional Managers and collaborate closely with internal and external stakeholders to maintain regulatory compliance, foster positive relationships, and ensure a consistent, high-quality guest experience across all airport touchpoints within the region.
This role requires an experienced leader who holds service partners accountable for delivering WestJet's operational and service standards while balancing the needs of our guests, our partners, and our business. You will coach and support service partners in developing and executing airport action plans that address performance gaps, strengthen safety, and improve the guest experience.
The Regional General Manager will provide strategic oversight of airport operations across the region by identifying emerging risks, monitoring operational performance, and ensuring consistent execution of WestJet's standards and priorities. Through strong partnerships with service providers and airport authorities, you will drive continuous improvement, enhance operational resilience, and ensure our airports consistently deliver safe, reliable operations and an exceptional guest experience.
Key Deliverables Include:
- Foster a Safety Above All culture with Regional Managers by ensuring service partners achieve safety targets, monitoring performance trends, and addressing operational risks.
- Lead, coach, and develop a high-performing team of Regional Managers to deliver operational performance, guest satisfaction, employee engagement, and financial results.
- Provide strategic oversight of airport operations, ensuring consistent execution of WestJet's operational and guest standards and priorities.
- Deliver regional operational performance by achieving operational, guest experience, and financial objectives while driving continuous improvement through station action plans.
- Provide governance through audits, operational reviews, and performance assessments to ensure adherence to standards, identify risks, and drive corrective actions.
- Analyze operational performance and safety data to identify trends and risks, inform operational decision making, prioritize resources, and strengthen oversight across the region.
- Serve as the senior escalation point for Regional Managers, providing leadership and decision support for complex operational, guest, commercial, safety, and irregular operations.
- Partner with the Strategic Procurement team to develop service partner strategies, support partner selection, and ensure service partners deliver safe, high-performing, and cost-effective operations.
- Build and maintain executive relationships with airport authorities, service partner leadership, government agencies, bargaining agents, and other key stakeholders.
- Lead regional operational planning to ensure airports are resourced and operationally ready for seasonal demand, network growth, start-ups, restarts, service partner transitions, station closures, and other strategic initiatives.
- Champion innovation and continuous improvement by leveraging data and implementing initiatives that enhance operational performance, the guest experience, employee engagement, and financial results.
- Participate as a member of the Airports Leadership Team to establish departmental priorities, contribute to strategic direction, and lead the development and execution of departmental initiatives.
Experience and Qualifications:
- 3+ years Airports leadership experience required
- Business leadership experience with a significant level of internal and external dependencies and relationships.
- Possess strong business acumen to deliver departmental plans including budget.
- Proven ability to multitask & handle changing priorities.
- Confident in presenting materials and reports to the next 2 levels.
- Post-secondary education with a business application an asset.
- Ability to manage multiple leaders and locations simultaneously.
- Proficient in PC based applications, Microsoft Project, Word, Excel and Outlook.
- Ability to travel & spend time away for significant periods of time.
- Project management skills considered an asset.
- Knowledge of International regulations and guidelines (for example - TSA/Civil Aviation, UK High Commission etc.) an asset.
- Proven track record of effectively influencing leadership teams via handling partners and developing strong direct leadership teams.
- IATA SGHA experience would be beneficial.
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we’re a great fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our safety promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our commitment to diversity, equity and inclusion
We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at
[email protected].
We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.
For more information about everything WestJet, please visit westjet.com/aboutus.
If you wish to withdraw your application or request that your personal information be deleted, please contact us at
[email protected].
