Device processing technician Jobs

Technical Service Manager
SCICAN —North York, ON
- From $90,000 a year
- Full-time
- Microsoft Powerpoint
- Engineering
- Maintenance
- Disability insurance
- Dental care
Quick apply
10d
MDR Technician
Interlake-Eastern Regional Health Authority —Selkirk, MB
- On call
- Bilingual
Certified Medical Device Reprocessing Technician
Alberta Health Services —Lethbridge, AB
- $25.70–$29.28 an hour
- 8 hour shift
- Quality Control
6d
Packaging Mechanic
Sun Pharma Canada Inc. —Brampton, ON
- $63,500–$95,500 a year
- Overtime
- Mechanic experience
- English
- Computer skills
- Dental care
- Paid time off
Certified Medical Device Reprocessing Technician
Alberta Health Services —Daysland, AB
- $25.70–$29.28 an hour
- Day shift
4d
Operational Technology Technician
Steel Reef Infrastructure Corporation —Lampman, SK
- 8 hour shift
- Engineering
- Programmable logic controllers
- No university degree
Quick apply
Maintenance Technician
Linde —Paris, ON
- Part-time
- Schematics
- Microsoft Office
- Programmable logic controllers
13d
Medical Device Reprocessing Technician, Sterilization - BC Children’s and Women’s Hospital & Health Centre
BC Children's Hospital —Vancouver, BC
- $29.78 an hour
- High school diploma or GED
- Math
- Recruiting
Electrical Instrumentation Technician
Plains —Rainbow Lake, AB
- Full-time
- Microsoft Word
- Microsoft Excel
- High school diploma or GED
Field Instrumentation & Electrical (E&I) Technician
Pine Cliff Energy —Viking, AB
- Schematics
- Travel
- Communication skills
Technician, Medical Device Reprocessing (MDR) - Delta Hospital
Fraser Health —Delta, BC
- $30.67 an hour
- High school diploma or GED
- Math
- Medical terminology
Automation Technician / Technologist
A.R.C. Integration Inc. —Belleville, ON
- $28–$48 an hour
- Full-time
- Schematics
- Engineering
- No university degree
Quick apply
10d
Field Service Technician III
Enersys —Calgary, AB
- $61,100–$76,600 a year
- Overtime
- Schematics
- Customer service
- Forklift
- Disability insurance
- Dental care
Field and Help Desk Technician
Dr Support Pros Inc. —Pickering, ON
- From $22.50 an hour
- Overtime
- Word processing
- English
- Windows
- Mileage reimbursement
- Dental care
Quick apply
Repair Technician (Laptops/Desktop/cellphones)
Best Buy Canada —Brampton, ON
- $18.00–$18.68 an hour
- Full-time
- High school diploma or GED
- Quality Control
- Communication skills
Field Service Technician II
Enersys —Calgary, AB
- $26.30–$35.00 an hour
- Overtime
- Schematics
- High school diploma or GED
- Travel
- Disability insurance
- Dental care
Sterilization Technician
Home of Smiles Dental Clinic —Edmonton, AB
- $16–$18 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Dental care
Quick apply
2d
National Clinical Specialist
Merit Medical Systems Inc. —Remote
- Full-time
- Remote
- Word processing
- Writing skills
- Databases
10d
IPG Test - Product Tester
Best Buy Canada —Brampton, ON
- $18.00–$18.68 an hour
- Full-time
- Schematics
- Windows
- Microsoft Office
Production Microscope Soldering Technician
Evertz Microsystems Limited —Burlington, ON
- From $17.60 an hour
- Full-time
- Schematics
- In-person
- Employee assistance program
Quick apply
Process technician
Greenfield Global Inc. —Varennes, QC
- Full-time
- Analysis skills
- Disability insurance
- Dental care
Quick apply
Fire Prevention Technician
Coast Mountain Bus Company Ltd —Metro Vancouver Regional District, BC
- $6,351–$7,617 a month
- Full-time
- Databases
- Presentation skills
- Dental care
- Tuition reimbursement
Maintenance Technician (Electrician)
CPK Interior Products I —Windsor, ON
- $45.23–$45.98 an hour
- 8 hour shift
- Schematics
- English
- High school diploma or GED
- Designated paid holidays
- Disability insurance
Quick apply
Operations Coordinator
Linde —Pointe-aux-trembles, QC
- Overtime
- Bilingual
- English
- Programmable logic controllers
IPG Test - Product Tester
Best Buy —Brampton, ON
- $18.00–$18.68 an hour
- Part-time
- Schematics
- Windows
- Microsoft Office

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Technical Service Manager

SCICAN
North York, ON

Quick apply

Job details

Permanent | Full-time
10 days ago

Benefits

Extended health care
Disability insurance
Dental care
Tuition reimbursement
Paid time off
Discounted or free food
Company pension
Vision care
Life insurance
On-site parking

Skills

Microsoft Powerpoint
French
Spreadsheets
SAP
Coaching
Engineering
Key account management
Maintenance
English
Quality management
Technical support
Quality improvement leadership
Project management
Presentation skills
Bachelor's
Team management
Client services
Mentoring
Customer service orientation
Customer support
Budgeting
Training & development
Cross-functional collaboration
Communication skills
ISO 13485
Team coordination
Cross-functional communication

Full job description

Overview

We are seeking a dynamic and highly skilled Technical Service Manager to lead our Medical Devices Equipment technical support operations and ensure exceptional service delivery.

Please Note: This is a hands-on mechanical, electronic, and clinical hardware service management role. It is focused on the physical repair, calibration, and maintenance of SciCan medical/dental device equipment (e.g., sterilization and infection control systems). This is NOT an IT, software, or network administration position.

In this pivotal role, you will oversee all functions within the SciCan Technical Service Department and is accountable for building and maintaining an efficient, productive work environment. The Technical Service Manager is responsible for achieving measurable corporate goals, customer satisfaction targets, and other objectives as assigned.

The Manager is a hands-on technical troubleshooting resource who ensures efficient department operations, including physical repair processes for our Medical Device Equipment, turnaround times, and dealer and end-user satisfaction. The incumbent collaborates closely with cross-functional partners to achieve shared objectives and fosters a customer-service mindset within a team-driven environment. Your leadership will empower teams to resolve complex electro-mechanical technical issues efficiently while maintaining a focus on customer satisfaction. This is an exciting opportunity for a proactive professional with strong project management, multilingual abilities, and excellent communication skills to make a significant impact in a fast-paced medical manufacturing environment.

Job Duties and Responsibilities:

Oversee the Technical Service Department and ensure effective management of people, processes, budget, administration, audits, goals, training initiatives, and quality systems.
Provide leadership, coaching, and mentoring; support career development; and proactively plan resource utilization and capacity to deliver services.
Prepare, manage, and monitor departmental budgets.
Develop, implement, and administer training procedures, support policies, and documentation for service processes.
Create and maintain a knowledge base of known issues and resolutions.
Partner with Sales and customers to understand market expectations and expand and deliver professional services offerings.
Collaborate with indirect-reporting team members and third-party partners to deliver services efficiently and on schedule.
Manage escalated client support issues and coordinate with internal account teams to ensure timely resolution.
Drive exceptional customer experience by meeting or exceeding service-level objectives (SLOs) and service-level agreements (SLAs), including direct engagement with customers and key accounts.
Identify and track relevant Repair and Call Center KPIs aligned with our US Technical Service Department.
Champion execution and continuous improvement of the G4 protocol, with a focus on customer and dealer satisfaction and experience.
Deliver and oversee training for SciCan service technicians and dealer technicians.
Maintain training records for SciCan service employees, customers, and dealers, as applicable.
Coordinate repairs and ensure work is completed in accordance with SciCan policies, manufacturer specifications, and customer requirements, including checklist/protocol adherence.
Reconcile spare parts reports with the Sr. Customer Service Manager.
Promote and review the 5S program; support external audit compliance; and maintain safety requirements.
Monitor and document information required to maintain compliance with ISO 13485, MDSAP, and MDR requirements.
Collaborate with R&D, PM, and Marketing to deliver Technical Service Bulletins, product service manuals, and digital updates via the Updates web page.
Collaborate with US Technical Service team to leverage best practices, share knowledge and create synergies.
Participate in Product Platform meetings and communicate key findings and actions to team members.
Track, review, and approve biweekly timesheets for payroll processing and submission to HR/Payroll.
Oversee refurbished equipment allocation and inventory levels.

Education and Experience Requirements:

Undergraduate degree in a technical and/or engineering discipline is preferred.
Eight to ten years of progressive management experience, preferably in the medical industry.
Excellent English communication skills (written and verbal).
Bilingual English/French is a strong asset.
Strong presentation skills.
Proficiency with Microsoft Excel and PowerPoint; experience with SAP or similar systems is an asset.

Interested candidates , please email a copy of your resume to : [email protected]

We thank all candidates for their interest in SciCan. Candidates that meet the above requirements will be contacted for an interview. No phone calls please.

We offer : Competitive compensation, comprehensive Benefit & Pension program, continuing education reimbursement program, Fun & Positive team environment, to name a few. You may learn more about SciCan business and products by visiting our website at www.scican.com.

By applying and submitting your resume to our job posting, candidate acknowledges and confirms that the submitted resume is true and that the candidate is able to provide evidence of academic achievement or other information as required. You also confirm you are legally eligible to work in Canada.

SciCan strongly believes that diversity in the workplace is essential to our success. We are an equal opportunity employer and we value diversity in its workforce, encouraging applications from all qualified individuals. Upon request by the applicant, accommodation will be provided in all parts of the hiring process.

Job Types: Full-time, Permanent

Pay: From $90,000.00 per year

Benefits:

Company pension
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Work Location: In person

Quick apply

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