Job Title: Front Desk/Customer Service Officer
Job Timing: 8:00 am to 5:00 pm
About the Company:
FMF Glass Hardware is a leading Canadian supplier of architectural glass hardware with over 20 years of industry experience. We serve contractors, installers, and businesses across the GTA with a strong reputation for reliability, speed, and product knowledge. Our operation is fast-paced, hands-on, and built around efficiency and customer satisfaction.
We are looking for a high-energy, reliable, and organized individual to join our team in a hybrid customer service + operations role.
Position Summary:
This is NOT a desk-only job.
This role is the front-line operator of our business, responsible for:
- Serving customers at the counter and on the phone
- Creating orders and invoices
- Preparing and picking customer orders
- Coordinating with the warehouse team to ensure fast and accurate order fulfillment
You will be the bridge between customers, sales, and the warehouse.
Key Responsibilities:
Customer Service:
- Serve walk-in customers professionally and efficiently
Order Preparation & Operations:
- Pick and prepare customer orders
- Coordinate with warehouse staff for larger or complex orders
- Double-check order accuracy before release
- Stage orders for pickup or shipping
- Communicate priorities and urgent orders to the warehouse
Coordination & Quality Control:
- Ensure orders are complete, correct, and on time
- Flag inventory issues, delays, or discrepancies
- Help keep the front and order staging areas organized
- Answer phone calls and emails, process orders and inquiries
- Prepare invoices and sales orders in the system
- Take payments and release orders
- Provide basic product guidance and support
Who we are looking for:
- Someone organized, fast, and detail-oriented
- Comfortable working both on the computer and physically preparing orders
- Can multitask under pressure
- A quick learning individual
- Strong communication skills
- Not afraid of responsibility
- Not a sit-down-only desk person
- Multitasking: Managing multiple tasks simultaneously without compromising accuracy.
Qualifications:
- 1–3 years experience in customer service or operations (warehouse, counter sales, parts desk, etc.)
- Comfortable using computers and order/invoice systems
- Good English communication (additional languages are a plus)
- Physically able to move around and help prepare orders
- Experience in building materials, hardware, or related industries is a strong asset
Why join FMF Glass Hardware?
- Stable, growing company
- Long-term career opportunity
- Important role in daily operations (not a dead-end job)
- Fast-paced environment — no boring days
Timing: This position requires work from 8:00am to 5:00pm - Monday to Friday
Salary:
- $20–$25/hour depending on experience
- Performance review and raise opportunity after probation
- Long-term growth opportunity in a growing company
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Benefits:
- Casual dress
- Company events
- On-site parking
Application question(s):
- Do you have any experience with customer service (Working in a front desk/ order desk)? If so, How many years?
- Do you have any experience in the glazing industry or in the hardware industry? Please elaborate
- What is your current status in Canada? (Citizen, Work Permit, Student Etc.)
- Do you have any experience with picking orders, or order fulfillment?
- Are you reliably able to commute to the workplace Monday - Friday from 8AM - 5PM?
- Have you ever worked in sales before? If so, please elaborate
- Are you comfortable with having to lift boxes up to 60 LBS?
- Do you have a forklift certification/ license?
Education:
- Bachelor's Degree (preferred)
Experience:
- Computer skills: 2 years (required)
- Fluent English: 5 years (required)
Licence/Certification:
- Class G Licence (required)
Work Location: In person
