Revolve Home Health is seeking a highly organized, compassionate, and proactive Care Coordinator to oversee and coordinate our home and community-based support services across Alberta.
The Care Coordinator will be responsible for ensuring individuals receive consistent, person-centred services while providing ongoing support and direction to Community Support Workers. This role serves as an important connection between clients, families, facilities, support staff, community partners, and Revolve Home Health management.
The successful candidate will manage client onboarding, individualized support planning, staff-client matching, scheduling oversight, service documentation, follow-ups, and ongoing communication. They will also monitor service delivery to ensure supports remain aligned with each individual's goals, preferences, and approved service plan.
This position requires someone who can work independently and manage multiple clients and staff across different communities, solve problems quickly, and maintain strong professional relationships. The ideal candidate is comfortable balancing administrative responsibilities with hands-on coordination and understands the importance of community inclusion, client choice, and quality service delivery.
Ideal Candidate
We are looking for someone who is organized, approachable, accountable, and confident working independently. Strong communication and relationship-building skills are essential, as this position involves regular interaction with individuals with diverse needs, families, facility teams, frontline staff, and external stakeholders.
Previous experience in disability services, community support, social services, healthcare, home care, case management, recreation therapy, or care coordination would be considered a strong asset.
This is position will require occasional travel throughout Alberta for client visits, facility meetings, staff support, community engagement, and other operational needs. The successful candidate must also be comfortable using technology and learning electronic scheduling, documentation, and care-management systems in a remote working environment.
A valid Alberta driver's licence, reliable vehicle, and ability to occasionally travel within Alberta are required.
Key Responsibilities
- Coordinate client referrals, intake, onboarding, scheduling, and ongoing services.
- Develop and maintain individualized support plans and client documentation.
- Coordinate, schedule, and provide ongoing support to Community Support Workers across Alberta.
- Maintain communication with clients, families, facilities, staff, and community partners.
- Monitor service delivery, reports, timesheets, incidents, and client progress.
- Address scheduling, staffing, client, and service concerns as they arise.
- Assist with recruiting, onboarding, and supporting new staff.
- Maintain accurate and confidential records and ensure documentation requirements are met.
- Participate in team meetings and provide regular updates to management.
- Travel within Alberta occasionally for client, facility, and staff meetings.
Education & Experience
- Diploma or degree in Social Work, Human Services, Disability Studies, Health Care Administration, Recreation Therapy, Psychology, or a related field preferred.
2+ years of experience in community support, disability services, home care, case management, or care coordination is an asset.
- Previous experience coordinating clients and frontline support staff is strongly preferred.
- Strong communication, organization, documentation, and computer skills.
- Valid driver’s licence and reliable vehicle required for occasional travel within Alberta.
