Wage - $20.50 -$21.75 per hour
Job duties: The Tim Hortons’ Team Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.
People Management
Supervises, directs and coordinates restaurant team members throughout their shift
Schedules staff and assigns duties and provides ongoing, specific direction to team members
Leads by example and demonstrates the importance of treating every team member and guest with respect
Assists the Restaurant Manager in recruitment and retention strategies
Reacts immediately to issues requiring attention during the shift
Provides on-going and consistent training that positively impacts the overall operations
Trains staff in job duties, sanitation and safety procedures
Trains, orientates and monitors new team members, using PTS and feedback binder
Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
Ensures that work schedules are met and establish methods to meet work schedules
Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
Encourages an exciting and fun work environment while motivating team members to meet goals
Hospitality Management
Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
Assists in the running of company-wide incentive programs
Promotes a respectful team environment
Leads team throughout shift with a positive attitude
Acts as role model for exceptional guest service
Effectively communicates with the management team
Shares ideas, looks for opportunities to grow the business and empower your team to make it right
Operations Management
Displays knowledge of and works in compliance with applicable legislation
Complies with and enforces all Tim Hortons operating standards
Ensures that all product and packaging is properly merchandised and stocked
Responsible for shift cash procedures
Maintains operational efficiency through use of positioning charts
Supervises team members to ensure primary and secondary duties are completed
Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
Keeps current on all new information on Portal or available through Townhall meetings
Maintains records of stock, sales and wastage
Prepares food order summaries and orders ingredients and supplies
Assists the Restaurant Manager in driving sales and transactions during their shift
Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
Escalates to management any issues and or problems
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Previous supervisory experience (minimum 1 year) in fast food services industry
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Schedules staff and assigns duties and provides ongoing, specific direction to team members
-
Leads by example and demonstrates the importance of treating every team member and guest with respect
-
Provides on-going and consistent training that positively impacts the overall operations
-
Reacts immediately to issues requiring attention during the shift
-
Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
-
Encourages an exciting and fun work environment while motivating team members to meet goals
-
Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
