This is a hospitality-focused and dynamic role. As the Showroom Coordinator for Teknion’s Calgary Showroom, you are the face of our brand, responsible for delivering a superlative guest experience to all visitors.
You will act as the ultimate host, ensuring every client visit—from a quick drop-in to a major presentation—is flawless. This includes booking, welcoming, organizing meeting logistics, coordinating catering, and maintaining an immaculate, best-in-class product presentation area.
The ideal candidate is a confident, quick-thinking self-starter with a meticulous eye for detail and a deep commitment to service excellence. You'll combine administrative efficiency, operational oversight, and a commitment to continual improvement to ensure the showroom experience directly supports the Alberta Team in achieving regional sales objectives.
SPECIFIC RESPONSIBILITIES
Showroom Experience
- Elevate the initial guest impression by personally welcoming all showroom visitors and anticipating their needs to ensure maximum comfort and satisfaction.
- Manage the end-to-end hospitality experience for client meetings, tours, and presentations, including proactive coordination of premium catering, beverage service, and external support staff.
- Serve as a skilled brand ambassador by conducting impromptu showroom tours for unannounced guests when sales staff are unavailable.
- Provide essential support during occasional evening events and after-hours functions.
- Lead logistical coordination for sales and marketing events, including managing personalized guest amenities and service items.
Showroom Operations
- Ensure immaculate hygiene and seamless operation functionality of all client and internal servery areas, setting and managing team expectations for shared space maintenance.
- Provide instant, expert technical support for all office and AV/IT equipment to eliminate presentation delays or disruptions.
- Manage inventory and procurement of all hosting, catering, and business centre supplies to prevent service disruption.
- Manage logistics for showroom product updates and installations, coordinating required meetings, subcontractors, and delivery schedules.
Administrative & Sales Support
- Manage the financial and vendor administrative pipeline, which includes processing Purchase Orders (PO), Cheque Requests, Invoicing, and maintaining accurate Vendor Master Records.
- Coordinate and maintain various team calendars and schedules to optimize time and resource allocation.
- Maintain and track a detailed record of all customer visits and showroom engagement metrics, providing essential data for showroom and sales strategy development.
- Serve as a reliable administrative resource for the British Columbia Team, providing essential local support.
- Contribute to regional sales initiatives by assisting with the coordination and administrative assembly of Request for Proposal (RFP) responses as needed.
QUALIFICATIONS / EDUCATIONAL REQUIREMENTS
- Post-Secondary education in Hospitality Management, Business Administration, Sales, or Marketing or equivalent
- Minimum 3 years of demonstrated experience in a high-end hospitality, service, or executive support environment where meticulous presentation and client-facing skills were paramount.
- Strong business acumen with the ability to understand how the showroom experience impacts the sales pipeline.
- Highly organized with the proven ability to multitask
- Must be a resourceful, detail-oriented and flexible individual
- Ability to work effectively with multiple internal teams and external stakeholders across various functional areas. Self-motivated individual with the initiative to do things before being requested. Able to deliver results and work independently.
- Process-driven and able to conceptualize new ways of doing things and delivering services
- Excellent interpersonal and communication skills, both written and verbal.
- Proficient in Microsoft 365 Suite, Adobe Suite and Google applications
- Previous experience in a CRM environment
- Prior knowledge of the office furniture industry would be an asset
- An understanding of the Architecture and Design Industry would be an asset
- Bilingualism (French/English), both verbal and written, is a strong asset.
Teknion is committed to supporting a culture of diversity and accessibility across the organization, starting with the hiring process. It is our priority to remove barriers to provide equal access to employment and support a diverse workforce. Teknion welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. All information received in relation to accommodation will be kept confidential.
By applying for a position with Teknion, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Teknion's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, credit check and criminal check. You will be notified during the hiring process which checks are required by the position.
