Full job description
The Opportunity
If you're an experienced Property Manager who's tired of working in a reactive, overly bureaucratic environment, this could be a refreshing change.
We're looking for a Property Manager who enjoys taking ownership, building strong tenant relationships, and keeping the many moving pieces of a commercial property organized and running smoothly.
Your role will span the administrative and operational side of our properties, including tenant relations, building operations, leasing, financial management, record keeping, compliance, and planning. You'll have the opportunity to work closely with ownership and make a meaningful impact on both the properties you manage and the experience of the businesses that call them home.
This is a broad-ranging role, but you won't be expected to simply put out fires. We're looking for someone who is proactive, organized, responsive, and takes pride in anticipating issues, following through on commitments, and creating a well-run environment for our tenants.
We're a family-owned business, which means we care deeply about the quality of what we do and the relationships we build along the way. We value people who take initiative, think for themselves, and care about doing things the right way-not simply the easiest way.
Who You Are
You're an experienced commercial property management professional who enjoys taking ownership and getting things done.
You're organized, resourceful, and comfortable managing a lot of moving pieces at once. You can deal with a tenant concern in the morning, review a vendor quote at lunch, and work through a budget or lease administration issue in the afternoon-without losing sight of the bigger picture.
You don't need to be told what needs to be done every step of the way. You notice things, ask questions, solve problems, and follow through.
Most importantly, you care about doing good work. You understand that successful property management is built on strong relationships, attention to detail, responsiveness, and long-term thinking.
If our values resonate with you and you're looking for a role where you can make a real contribution, build something over the long term, and be part of a team that genuinely cares about its work, we'd love to hear from you.
What You'll Do
This is a broad-ranging role with a high degree of ownership. You'll be responsible for the administrative management of our properties while working closely with ownership, tenants, vendors, and the broader team.
Property & Tenant Management
Build and maintain strong, professional relationships with tenants, with a focus on delivering an exceptional tenant experience.
Respond to and resolve tenant requests, questions, and concerns promptly and thoughtfully.
Keep tenants informed about property activities, maintenance, projects, and other relevant happenings.
Conduct regular property inspections and formal annual inspections, identifying issues before they become larger problems.
Maintain accurate tenant contact information, records, and property documentation.
Coordinate tenant communications and notifications.
Building Operations & Vendors
Coordinate third-party maintenance, repairs, projects, and other building work from start to finish.
Obtain, evaluate, and approve vendor quotes while ensuring work is completed properly, on time, and within budget.
Manage vendor relationships and communication.
Enter, track, and follow up on work orders through our property management systems.
Ensure required inspections, certifications, and compliance requirements are completed and documented.
Maintain current Certificates of Insurance and other required documentation.
Help ensure our properties are safe, well maintained, and operating to a high standard.
Financial & Lease Administration
Support the annual budgeting process and monitor performance against approved budgets.
Track and work toward property and company KPIs.
Review and approve vendor invoices, ensuring proper account allocation.
Coordinate rental invoices and tenant chargebacks.
Complete annual reconciliations.
Support rent collection and accounts receivable management.
Manage lease administration and maintain accurate lease records.
Systems, Processes & Continuous Improvement
Support the COO in achieving company and property-level strategic goals.
Continuously improve the systems and tools we use to manage our properties, including ClickUp and Upkeep.
Identify opportunities to improve how we work and take ownership of implementing practical improvements.
Gather feedback from tenants, direct reports, and other departments and turn that feedback into meaningful improvements.
Participate in the development and implementation of company policies.
Create, maintain, and improve SOPs, CMMS information, building manuals, and other operational documentation.
Help build systems and processes that make our properties easier to manage and our team more effective.
What You Bring
A minimum of 3 years of experience in commercial property management.
A strong commitment to delivering exceptional tenant service.
Excellent communication, organization, interpersonal, and time-management skills.
The ability to manage competing priorities while maintaining attention to detail.
A self-motivated, resourceful, and professional approach, with the ability to work independently and as part of a team.
Strong problem-solving skills and the ability to use facts, logic, and sound judgment to make decisions.
A practical, solutions-oriented mindset and an interest in continuously improving how things are done.
Proficiency with standard office software, including spreadsheets and word-processing applications.
A friendly, courteous, and professional approach when dealing with tenants, vendors, colleagues, and other stakeholders.
A valid driver's licence, clean driver's abstract, and access to a reliable vehicle.
Benefits:
Dental care
Disability insurance
Extended health care
Life insurance
Mileage reimbursement
On-site parking
Paid time off
Work Location: In person
#INDCAN
