Vernon, Bc Shift manager Jobs – 113 Openings This Week

Guest Services Manager
DoubleTree by Hilton Kelowna —Kelowna, BC
- $50,000–$60,000 a year
- Weekends as needed
- Inventory management
- Hotel
- Cashiering
- Dental care
- Vision care
Quick apply
Warehouse Administrator
Lordco Auto Parts —Kelowna, BC
- $21–$23 an hour
- Overtime
- Administrative experience
- First Aid Certification
- Continuous improvement
- Wellness program
- Disability insurance
Quick apply
Team Member Lead
Tim Hortons —Kelowna, BC
- $18.65–$18.75 an hour
- Full-time
- Customer service
- Team management
- In-person
- Store discount
- Paid time off
Quick apply
4d
5722 - Sales Help
Lids Canada Inc. —Kelowna, BC
- $18.25 an hour
- Part-time
- Inventory control
- Customer service
- Maintenance
Quick apply
5d
Golf Shop Attendant
GolfNorth Properties —Salmon Arm, BC
- $18.25 an hour
- Overtime
- Microsoft Word
- Computer literacy
- Maintenance
Quick apply
Full Time Key Holder
Blackwell Supply Co —Kelowna, BC
- $18.25–$19.25 an hour
- Part-time
- Sales
- Customer service
- Merchandising
- Store discount
Quick apply
9d
Full-Time Anytime Crew
McDonald's —Lake Country, BC
- $18.45 an hour
- Full-time
- Customer service
- No experience needed
- Cashiering
- Flexible schedule
KFC Shift Supervisors
KFC Canada - Suncorgroup - Store KFC30-104 —Kelowna, BC
- Full-time
- Customer service
- Writing skills
- Sanitation
- Dental care
Quick apply
4d
Corporate Store Supervisor II
Bulk Barn —Kelowna, BC
- $36,862 a year
- Full-time
- Microsoft Outlook
- Customer service
- High school diploma or GED
Quick apply
Pizza Maker/ Counter Attendant
Okanagan Pizza —Kelowna, BC
- From $18.25 an hour
- Part-time
- Customer service
- English
- In-person
Quick apply
9d
Part-time Building Manager
WestUrban Developments Ltd. —Vernon, BC
- $27–$30 an hour
- Weekends as needed
- Microsoft Word
- Management
- Analysis skills
Quick apply
11h
Sales Associate
Laura Canada —Kelowna, BC
- Part-time
- Customer service
- Cashiering
- Communication skills
Quick apply
6h

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Warehouse Administrator
Lordco Auto Parts —Kelowna, BC
Monitor inventory levels and coordinate the procurement of warehouse supplies, office supplies, PPE, first aid supplies, and other operational materials.
$21–$23 an hour
Quick apply

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Guest Services Manager

DoubleTree by Hilton Kelowna
Kelowna, BC

Quick apply

Job details

Full-time

Benefits

Extended health care
Dental care
Vision care

Skills

Hotel and accommodations experience
Operations management
Inventory management
Team leadership
Coaching
Workplace safety policies
Complaint handling
Cashiering
Supervising experience
Hotel guest services experience
Client services
Customer service orientation
Front desk
Computer skills
Training & development
Guest services
On-the-job coaching
Leadership
Guest issue resolution
Communication skills
Team coordination

Full job description

Position Overview

The Guest Services Manager is responsible for leading the day-to-day operations of the hotel’s Front Desk and Guest Services team while ensuring every guest receives a welcoming, professional, and consistent experience. This role provides hands-on leadership, supports the Front Desk team, resolves guest concerns, and helps maintain high standards for service, cleanliness, safety, and operational efficiency.

The ideal candidate is a confident and approachable leader who enjoys working with people, can remain calm under pressure, and takes pride in creating exceptional guest experiences.

Guest Experience & Service

Welcome guests and ensure a warm, professional arrival and departure experience.
Monitor guest satisfaction and proactively address concerns before they escalate.
Handle escalated guest complaints and service recovery situations professionally and fairly.
Follow up with guests when appropriate to ensure concerns have been resolved.
Maintain a strong understanding of DoubleTree by Hilton service standards and ensure the team consistently delivers them.
Monitor online guest reviews and identify opportunities to improve the guest experience.
Create a positive, welcoming atmosphere throughout the Front Desk and lobby areas.

Front Desk Operations

Oversee daily Front Desk operations, including check-ins, check-outs, reservations, room assignments, billing, payments, and guest requests.
Ensure Front Desk procedures are followed accurately and consistently.
Monitor arrivals, departures, VIPs, groups, special requests, and other important daily operational information.
Assist with room inventory management and coordinate with Housekeeping regarding room status.
Ensure cash handling, credit card procedures, and end-of-day processes are completed accurately.
Assist with resolving reservation discrepancies, billing issues, and other guest account concerns.
Maintain accurate records and ensure all required documentation is completed.

Team Leadership

Lead, coach, train, and support Front Desk and Guest Services team members.
Set clear expectations for service, professionalism, appearance, attendance, and performance.
Conduct regular coaching and provide constructive feedback to team members.
Assist with onboarding and training new employees.
Prepare or assist with staff schedules to ensure appropriate Front Desk coverage.
Recognize strong employee performance and help build a positive team culture.
Address performance or attendance issues in accordance with company policies.

Communication & Coordination

Maintain effective communication between Front Desk, Housekeeping, Maintenance, Management, and other hotel departments.
Communicate important guest information and operational issues to the appropriate team members.
Ensure shift-to-shift handovers are thorough and accurate.
Escalate significant guest, staffing, maintenance, or operational issues to the General Manager or appropriate member of management.

Hotel Standards & Compliance

Ensure the Front Desk and lobby consistently meet DoubleTree by Hilton brand standards.
Promote Hilton Honors enrollment and ensure guests receive appropriate information about the program.
Follow all company policies, Hilton standards, health and safety requirements, and applicable employment regulations.
Maintain guest confidentiality and protect personal and payment information.
Report maintenance, safety, security, or other property concerns promptly.

Leadership Expectations

The Guest Services Manager is expected to lead by example and be highly visible and accessible to both guests and employees. The successful candidate will:

Demonstrate a strong commitment to guest satisfaction.
Remain professional and composed during difficult situations.
Take ownership of problems and follow them through to resolution.
Hold team members accountable while maintaining a supportive work environment.
Communicate clearly and respectfully.
Be comfortable making decisions independently when management is not immediately available.
Look for ways to improve hotel operations and the guest experience.

Qualifications & Experience

Previous experience in hotel Front Desk or Guest Services operations.
Previous supervisory or leadership experience preferred.
Experience with a branded hotel, particularly Hilton, is an asset.
Strong customer service and communication skills.
Excellent organizational and problem-solving abilities.
Ability to multitask and prioritize in a fast-paced environment.
Strong computer skills and the ability to learn hotel operating systems.
Availability to work a flexible schedule, including evenings, weekends, and holidays as required.
Ability to work independently and as part of a team.

What We Offer

Competitive compensation.
Opportunities for professional growth and advancement.
Hilton employee travel benefits and discounts.
A supportive and team-oriented work environment.
The opportunity to play a key leadership role in the guest experience and success of the hotel.

Pay: $50,000.00-$60,000.00 per year

Benefits:

Dental care
Extended health care
Vision care

Ability to commute/relocate:

Kelowna, BC V1X 4J2: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Quick apply

Refine Your Search

shift manager jobs in vernon, bc

Guest Services Manager

Warehouse Administrator

Team Member Lead

5722 - Sales Help

Golf Shop Attendant

Full Time Key Holder

Full-Time Anytime Crew

KFC Shift Supervisors

Corporate Store Supervisor II

Pizza Maker/ Counter Attendant

Part-time Building Manager

Sales Associate

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