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At One Vascular, we are committed to providing the highest standard of comprehensive vascular care to our communities, using the latest cutting-edge technology. With a focus on helping people achieve a better quality of life through premier vascular imaging, advanced techniques, and our network of state-of-the-art clinics, we strive to set the standard for vascular care in a setting that offers comfort, confidence, and patient satisfaction.
We are actively recruiting an organized, service-driven Imaging Lead for our Oakville, Ontario location. This role combines patient-facing responsibilities with leadership of the administrative team. The Clinic Lead ensures smooth day-to-day operations by delegating and monitoring tasks, directly supporting physicians and technologists, and overseeing administrative team functions across scheduling, coordination, and workflow management.
Diagnostic Imaging Laboratory Lead – Job Responsibilities
Leadership & Team Oversight
- Provide day-to-day supervision of the administrative team, and laboratory team, ensuring all clinic tasks are completed accurately and efficiently.
- Delegate responsibilities to Medical Office Administrators (MOAs) and monitor task completion.
- Generate and approve admin staff schedules, timecards, and vacation requests in alignment with clinic needs.
- Serve as the primary point of contact for the administration team, providing guidance, mentorship, and conflict resolution.
Clinic Operations & Coordination
- Collaborate closely with physicians and other providers to coordinate clinic schedules.
- Oversee patient scheduling to optimize provider time, procedure room utilization, and patient flow.
- Ensure incoming referrals are triaged appropriately and outgoing referrals are tracked.
- Maintain clinic readiness by overseeing inventory levels, equipment maintenance, and supply ordering.
- Support compliance with organizational policies, confidentiality standards, and PHIPA requirements.
Patient & Physician Support
- Provide high-level support to patients, addressing complex scheduling, procedure, and payment-related inquiries.
- Ensure patient records, requisitions, and consent forms are complete and accurate.
- Coordinate directly with physicians and technologists to resolve scheduling conflicts or urgent operational needs.
- Promote patient satisfaction by ensuring a professional, compassionate, and efficient experience throughout their care.
Administrative Duties & Reporting
- Oversee utilization of the EMR system, ensuring accurate data entry, requisition processing, and form generation.
- Support reporting by providing operational data on patient volumes, procedure scheduling, and workflow efficiency.
- Ensure staff compliance with clinic policies, administrative procedures, and quality standards.
- Report regularly to the Director of Administration on clinic operations, staffing performance, and workflow challenges.
- Escalate and collaborate with the Director of Administration in circumstances such as:
- Staffing shortages, attendance concerns, or performance issues.
- Requests for policy clarification or guidance on new procedures.
- Escalated patient complaints or service recovery issues requiring leadership involvement.
- Operational disruptions such as EMR issues, equipment failures, or supply chain problems.
- Strategic planning around clinic efficiency, staffing models, or administrative training needs.
Qualifications & Skills
- Minimum 2 years of experience in an imaging diagnostic lab setting.
- Strong leadership, delegation, and organizational skills.
- Exceptional communication and customer service abilities, with the confidence to support both patients and staff.
- Proficiency with Microsoft Office 365; experience with Accuro or similar EMR systems preferred.
- Solid understanding of PHIPA and the importance of patient confidentiality.
Who Are You?
- A confident and approachable leader who motivates others through teamwork and accountability.
- Proactive and resourceful, able to anticipate and resolve operational challenges.
- Compassionate and patient-centered, with a strong belief in delivering exceptional service.
- Dedicated to supporting both physicians and colleagues in a collaborative, respectful environment.
One Vascular is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If you require accommodation during the recruitment process, please let us know.
Pay: $24.00-$28.00 per hour
Benefits:
- Dental care
- Life insurance
- On-site parking
- Paid time off
Experience:
- Ultrasound Booking: 2 years (preferred)
Work Location: In person
