At River Rock Casino Resort, one of British Columbia’s most iconic entertainment destinations, every guest interaction is an opportunity to create something memorable. Located in the heart of Richmond—just minutes from Vancouver International Airport, a short drive from downtown Vancouver, and directly connected to its own on‑site SkyTrain station (Bridgeport Station)—River Rock blends the energy of a world‑class casino with the comfort and sophistication of a full‑service waterfront resort.
As part of a team of over 950 dedicated employees, you’ll join a vibrant, guest‑focused community where hospitality, entertainment, and service excellence come together. We are looking for warm, enthusiastic, self‑starting individuals who bring genuine hospitality to every conversation.
As a Host in the Chairman’s Lounge, you will be the first point of welcome to one of River Rock’s most elevated dining spaces—an intimate, upscale lounge located on the third floor above the casino floor, featuring sweeping waterfront views of the Fraser River. The Chairman’s Lounge offers a refined yet relaxed atmosphere, with an à la carte menu inspired by West Coast and Continental flavours, craft cocktails, and access to the resort’s signature buffet on select days. Whether you’re greeting guests, managing reservations, coordinating seating, supporting service flow, or sharing recommendations about our dining, entertainment, and casino offerings, you’ll play a key role in delivering the polished, attentive, and memorable experience that defines the Chairman’s Lounge.
Your warm presence, attention to detail, and commitment to exceptional service will help create the elevated, welcoming environment that keeps guests returning to River Rock year after year.
Key Responsibilities
- Create a warm, polished welcome for all guests, setting the tone for an elevated dining experience.
- Greet and seat guests according to their preferences and distribute menus with professionalism and ease.
- Engage guests as they are being seated to share daily features, understand dining needs, and communicate key details to the serving team.
- Provide accurate explanations of menu items, beverages, and preparation methods when required.
- Support the serving team as needed to maintain seamless, attentive service.
- Perform opening and closing duties to ensure the lounge is guest‑ready at all times.
- Maintain accurate waitlists, reservations, and seating records, ensuring smooth flow and timely service.
- Allocate tables strategically to support service excellence and confirm availability through clear communication with server assistants.
- Assist Porters and Server Assistants with running food and beverages, resetting tables, and maintaining a smooth service rhythm.
- Communicate effectively with back‑of‑house teams and management to anticipate needs and resolve issues proactively.
- Stay fully informed about the menu, including allergen details, to provide accurate, confident guidance to guests.
- Ensure compliance with licensing laws, health and safety standards, and all regulatory requirements.
- Perform other duties as assigned.
Qualifications
- Must be available to work a flexible schedule including evenings weekends and holidays
- Experience using Open Table Platform an asset
- Minimum 1 year experience working a restaurant or lounge environment
- Strong organizational skills, including the ability to plan effectively and work independently with minimal supervision.
- A strong commitment to providing refined, memorable guest experiences while supporting a positive, collaborative team environment.
- Serving it Right Certification
- Ability to clear a criminal record check
Work Environment Considerations
Standing for extended periods and supporting the operation during non‑traditional hours, including evenings, weekends, and holidays, as part of delivering exceptional guest experiences.
Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Team members requiring accommodation are encouraged to contact Human Resources at any stage of the process.
Job Type: Part-time
Pay: $18.25 per hour
Work Location: In person
