airdrie, ab customer experience representative Jobs – 69 Openings This Week

Team Lead Customer Service
Sealweld Industrial Materials Canada —Calgary, AB
- $80,000–$100,000 a year
- Overtime
- Customer service
- ERP systems
- English
- Disability insurance
- Dental care
Quick apply
11d
Customer Care Representative / Partner Support Representative (Part-Time)
OPTIOM INC —Calgary, AB
- From $20 an hour
- Full-time
- Hybrid work
- Bilingual
- Customer service
- English
- Wellness program
- Dental care
11d
Customer Service Representative
SCI Supply Inc. —Airdrie, AB
- $23–$26 an hour
- Part-time
- Bilingual
- CRM software
- Customer service
- Dental care
- Paid time off
Quick apply
14d
Customer Experience Representative
Value Buds —Airdrie, AB
- Part-time
- Hospitality
- Sales
- Customer service
- Dental care
Quick apply
5d
Customer Experience Representative
Indigo Books & Music —Calgary, AB
- Part-time
- Bilingual
- Sales
- English
Quick apply
Team Lead, Customer Experience and Insights
City of Calgary —Calgary, AB
- $115,627–$144,534 a year
- Full-time
- Customer service
- Analysis skills
- Project management
7d
Customer Service Representative- Canadian Resident
Aspira —Calgary, AB
- $17.75 an hour
- Part-time
- Remote
- Customer service
- Microsoft Office
- Communication skills
Quick apply
Customer Service Representative
Perfect Home —Calgary, AB
- $19–$21 an hour
- Weekends as needed
- Sales
- Customer service
- QuickBooks
Quick apply
3d
Customer Support Center Representative
Finning International Inc. —Calgary, AB
- $24 an hour
- Weekends as needed
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
Customer Service Representative
Pinnacle Distribution Inc. —Calgary, AB
- From $23 an hour
- Full-time
- Customer service
- English
- Microsoft Office
- Dental care
- Life insurance
Quick apply
4d
Customer Experience Representative, Part-time
Excel Management Limited Partnership —Calgary, AB
- Part-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
5d
Temporary Customer Service Representative
Waste Connections of Canada —Rocky View, AB
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Vision care
Quick apply
Manager, Customer Experience - Calgary, AB
Agrium Canada Partnership —Calgary, AB
- $82,700–$153,600 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
CLIENT SERVICE REPRESENTATIVE - HYBRID
Green Shield —Calgary, AB
- $58,283–$72,854 a year
- English
- Presentation skills
- Communication skills
7d
Customer Service Representative
Veseris —Calgary, AB
- Customer service
- ERP systems
- High school diploma or GED
- Dental care
- Paid time off
Quick apply
11d
Customer Service Representative
Cornerstone Building Brands —Calgary, AB
- Full-time
- Customer service
- High school diploma or GED
- Organizational skills
Quick apply
customer service representative supervisor
Cell Can Inc. —Calgary, AB
- $36.60 an hour
- Weekends as needed
- English
- Flexible schedule
7d
Generalist, Customer Care-2
Gordon Food Service —Rocky View County, AB
- $44,000–$55,000 a year
- Full-time
- Sales
- Marketing
- Customer service
- Profit sharing
- Dental care
customer service representative supervisor
Lubdub Apparel —Calgary, AB
- $36 an hour
- Full-time
- English
- Microsoft Office
- Computer skills
- Dental care
- Life insurance
Customer Service Representative (Calgary South)
Trail Appliances Ltd. —Calgary, AB
- $17 an hour
- Full-time
- Typing
- Communication skills
- Dental care
Quick apply
Client Service Representative
Northbridge Financial Corporation —Calgary, AB
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Support Services Representative
UFA Co-operative Ltd. —Calgary, AB
- Temporary
- CRM software
- Customer service
- Microsoft Office
10d
Entry Level Customer Service Representative
HarveStaff —Calgary, AB
- $16.68–$24.68 an hour
- Microsoft Excel
- Bachelor's
- No university degree
Quick apply
Client Success Representative
Showpass —Calgary, AB
- Full-time
- Travel
- Communication skills
- Office experience
- Paid time off
Quick apply
Client Services Representative
Foss National Leasing —Calgary, AB
- $50,000–$58,000 a year
- Full-time
- Bilingual
- CRM software
- Microsoft Excel
Quick apply
7d

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Team Lead Customer Service

Sealweld Industrial Materials Canada
Calgary, AB

Quick apply

Job details

Full-time
11 days ago

Benefits

Extended health care
RRSP match
Disability insurance
Dental care
Paid time off
Employee assistance program
Vision care
Life insurance
On-site parking

Skills

Customer service
Supply chain
ERP systems
Oil & gas
English
Microsoft Office
MRP
High school diploma or GED
Bachelor's
Organizational skills
Business
Associate's degree
Leadership
Supply Chain Management
Communication skills

Full job description

Company Overview:

We are a provider of high quality, cost-effective valve lubricants primarily for the oil and gas storage, pipeline and gas distribution markets. We manufacture and distribute industrial sealants and lubricants, as well as related products, such as lubrication equipment and fittings. We serve the global valve maintenance market with value-added specialty products that enable optimal valve operation and help prevent costly, unscheduled downtime at customer facilities and pipelines. In addition, our products provide important safety benefits along with preventing fugitive valve emissions.

About the Role

This position is responsible for providing exceptional customer support by processing orders, addressing customer inquiries, and resolving issues in a timely and professional manner to ensure customer satisfaction and retention. The Sr. Customer Service Representative (CSR) will work closely with the Sales and Operations teams to ensure customer satisfaction and efficient order fulfillment.

As a senior member of the customer service team, this role provides day-to-day guidance, support, and oversight to peers, helping to drive consistency, quality, and adherence to processes. The position acts as a key point of contact for escalations, supports onboarding and training of new team members, and contributes to continuous improvement initiatives across customer service operations.

Internally this position will have the title of Sr. Customer Service Representative.

Principal Duties and Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels
Provide day-to-day guidance and direction to Customer Service team members, promoting consistency in processes and service delivery
Act as the primary escalation point for complex customer issues and support timely resolution
Support onboarding and training of new team members, including systems, processes, and best practices
Monitor team workflows and help ensure service levels and response times are consistently met
Identify recurring issues, training gaps, and process inefficiencies, and recommend improvements to leadership
Lead or support process improvement initiatives to enhance customer service operations
Process customer orders and manage the full order lifecycle, including entry, confirmation, tracking, and post-delivery follow-up
Maintain strict adherence to documentation standards to support customs clearance and regulatory compliance
Act as a key liaison between Sales, Operations, Logistics, and Finance to ensure alignment and prevent errors
Assist in resolving customer complaints, claims, returns, and exchanges
Provide basic technical support and accurate product and service information to customers
Maintain accurate records of customer interactions and transactions for reporting and analysis
Generate and distribute customer reports and support invoicing and billing processes as needed

Qualifications

Education

High School Diploma or equivalent required
Associate or Bachelor’s Degree in Business Administration, Supply Chain, or a related field preferred.

Experience

Minimum 3–5 years of experience in customer service, order processing, or a related role
3+ years of demonstrated leadership experience, including providing guidance, training, or informal oversight to team members
Experience in the manufacturing or oil & gas industry is a plus
Prior experience working with ERP/MRP systems preferred

Certificates, Licenses, and Registrations

Certified Customer Service Professional (CCSP) an asset.

Skills and Abilities / Core Proficiencies

All Company Core Proficiencies as well as the following job specific competencies:

Strong communication skills, both verbal and written
Demonstrated leadership capability with the ability to guide, support, and influence team members without direct authority
Strong decision-making and problem-solving skills, particularly in handling escalations
Ability to provide coaching, training, and knowledge sharing to support team development
High level of accountability with ownership of both individual and team outcomes
Excellent customer service skills with strong attention to detail and accuracy
Ability to multitask, prioritize workload, and manage time effectively in a fast-paced environment
Strong organizational skills with a focus on data accuracy and documentation compliance
Ability to collaborate effectively with cross-functional teams
Proficiency in Microsoft Office Suite and customer service-related systems

Physical Requirements

The physical requirements for this job include the ability to sit for extended periods while using a computer. There may also be occasional lifting of office supplies or small packages up to twenty-five (25) lbs. Additionally, the role involves the ability to engage in repetitive tasks, such as data entry.

Work Conditions

The position is office-based with occasional interaction with warehouse or operations teams. The work schedule follows standard business hours, with occasional overtime as needed. This role operates in a fast-paced environment that requires adaptability and responsiveness to customer needs.

Equal Opportunity Statement

It has been and will continue to be the policy of Flowchem and affiliates not to discriminate against any employee or applicant for employment because of their race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected status.

Disclaimer
The preceding job description is intended to provide information on the general nature and level of work to be performed by this position. It is not intended to be a detailed description of the job or be interpreted as a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this job. At times employees are expected to perform other duties assigned by management that fall within the generally expected scope of this position.

Pay: $80,000.00-$100,000.00 per year

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Are you willing to complete a drug and alcohol test, as well as a background check before being hired?

Experience:

Customer service: 3 years (required)
Leadership: 3 years (required)

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience representative jobs in airdrie, ab

Team Lead Customer Service

Customer Care Representative / Partner Support Representative (Part-Time)

Customer Service Representative

Customer Experience Representative

Customer Experience Representative

Team Lead, Customer Experience and Insights

Customer Service Representative- Canadian Resident

Customer Service Representative

Customer Support Center Representative

Customer Service Representative

Customer Experience Representative, Part-time

Temporary Customer Service Representative

Manager, Customer Experience - Calgary, AB

CLIENT SERVICE REPRESENTATIVE - HYBRID

Customer Service Representative

Customer Service Representative

customer service representative supervisor

Generalist, Customer Care-2

customer service representative supervisor

Customer Service Representative (Calgary South)

Client Service Representative

Support Services Representative

Entry Level Customer Service Representative

Client Success Representative

Client Services Representative

I want to receive the latest job alerts for customer experience representative in airdrie, ab

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