The Custom Fitting Manager is responsible for the day-to-day operations of the StudioX - Custom Fitting Centre. StudioX is a state-of-the-art custom fitting facility with private custom fitting bays, putter fitting studio, a vast selection of fitting tools and components from the top brands in golf and powered by the best technology in the game.
The Custom Fitting Manager will perform custom fittings on-site, manage the appointment schedule, host club fitting events (virtual and in-person), and provide regional Master Club Fitter (MCF) training, support, and continuing education to Golf Town’s roster of current and aspiring Master Club Fitters. Most importantly, they will be responsible for ensuring that Golf Town’s premium custom fitting experience is best-in-class. The successful candidate will be an expert in the game of golf, its products and services; have an extensive background in club fitting; a thorough understanding of the golf swing; and a proven knowledge of the science of golf as it relates to club performance, custom fitting, tools and technology.
DESCRIPTION OF JOB RESPONSIBILITIES:
- Deliver best-in-class club fitting experience to Golf Town’s customers
- Assist in planning and coordinating the training schedule with the Director of Instruction (DOI”)
- Work with the DOI and merchandising teams to maintain the correct assortment of custom club fitting products and tools
- Liaise with other departments as required (e.g., marketing, visual, etc.) to ensure StudioX reaches and exceeds its objectives
- Develop and maintain effective partnerships with customers, colleagues, and vendors
- Oversee all aspects of the StudioX custom fitting process, policies and procedures, and identify opportunities for improvements
- Manage the custom order process from purchase date to delivery to ensure SLAs are met; and
communicate any order delays to the customer
- Stay up-to-date on vendor stock outs and backorders to improve operation of StudioX and Golf Town’s
custom fitting process
- Make recommendations to the DOI on ways to improve StudioX and Golf Town’s custom fitting process – e.g. customer service, fitting tools and methods, new technologies, etc.
- Assist the DOI with trouble shooting technology issues at StudioX and stores as required
- Order office, store and other supplies for the CFC as required
- Performs other responsibilities as required
Facilitation:
- Run in-store product knowledge, training sessions and workshops
- Facilitate training on custom fitting, product knowledge, and technology in-person and remotely (e.g. webinars, conference calls, e-learning, etc.) and multi-media presentations (images, audio, and video).
- Administer “Master Fitter Certification” sessions.
SKILLS, EDUCATION, COMPETENCIES:
- Must be an avid golfer with strong technical knowledge of equipment.
- Experienced (“Master” level) club fitter (vendor, green grass, or retail) with demonstrated proficiency in club fitting and club-building
- Experience with various club fitting and launch monitor technologies, including set up, calibration and troubleshooting
- Foresight Peak Level 1 Certified or similar launch monitor certification an asset
- In-depth knowledge of golf club delivery and golf swing mechanics
- PGA of Canada designation an asset or demonstrated ability to pass the PGA of Canada Playing Ability Test
- 5+ years’ experience in club fitting
- 1-3 years’ management experience – preferably within a retail environment
- Experience and/or working knowledge of retail operations
- Superior organization, planning and time-management skills
- Excellent communication skills – both written and oral, to all levels of the organization
- Demonstrated ability to work independently with minimal supervision
- Travel required (~25%)
- Ability to speak French an asset
Work Hours:
- Flex schedule - some weekends and evenings.
- Work varied shifts, including weekdays, weekends and holidays.
- As required by the business
#GT123
What We'll Give You;
- Play a significant role in our mighty team, which shares a passion for Golf.
- Work in a supportive team environment where your contributions are valued and recognized in a hybrid environment, collaborating with and learning from industry experts.
- Competitive compensation with opportunities for professional development and career growth within the Sporting Life Group.
- An unmatched benefits package, with access to our amazing discounts at Golf Town, Sporting Life, and Team Town Sports, which can be shared with friends and family.
Who We Are;
Golf Town has grown to become the Home of Golf in Canada. Our online web business and stores across Canada have everything customers need to play their very best. The Golf Town stores and site are sanctuaries where golf devotees come to try, buy, learn about and improve their golf game. Our big box stores which average 18,000 square feet allow us to carry an unprecedented selection of all the top brand names in golf. Whatever customers are looking for – from clubs, bags and balls, to footwear, apparel, accessories and gifts - we're a veritable golfer's paradise.
Golf Town is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town. Operating from coast to coast, Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live
an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.
Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.
