About Royal Machine Solutions
Royal Machine Solutions (RMS) is a growing industrial service, fabrication, machining, and conveyor solutions company based in Brantford, Ontario. We support manufacturers across Southern Ontario through millwright services, preventive maintenance programs, custom fabrication, machining, automation support, and conveyor systems.
As we continue to grow, we are seeking an organized, driven, and proactive Operations & Office Manager to help lead our administrative operations and support our team of technicians, designers, project coordinators, and office staff.
This is an excellent opportunity for someone who enjoys building systems, improving processes, leading people, and making a meaningful impact in a growing business.
Position Summary
The Operations & Office Manager is responsible for overseeing the day-to-day administrative functions of the business while supporting HR, recruiting, accounting administration, customer service, and continuous improvement initiatives.
This role works closely with leadership to ensure the office operates efficiently, employees are supported, and business processes continue to improve as the company grows.
Key ResponsibilitiesOffice & Business Operations
- Oversee daily office operations and administrative functions
- Develop and improve office procedures, workflows, and systems
- Support leadership with reporting, data tracking, and business initiatives
- Coordinate internal communications and administrative projects
- Maintain organized records and documentation systems
Human Resources & Recruiting
- Manage recruitment activities including job postings, applicant screening, interview scheduling, and onboarding
- Support employee relations and HR administration
- Coordinate employee benefits administration
- Maintain personnel files and HR documentation
- Assist with performance review and employee development programs
Accounting & Administration
- Process customer invoices and support accounts receivable activities
- Review timesheets, work orders, purchase orders, and supporting documentation
- Assist with accounts payable administration
- Maintain accurate records within QuickBooks and company systems
- Generate reports and assist with month-end administrative activities
Customer Service & Coordination
- Respond to customer inquiries and direct requests appropriately
- Coordinate communication between customers, field staff, and office personnel
- Assist with scheduling and project administration
- Support sales and service teams with administrative requirements
Continuous Improvement
- Identify opportunities to improve efficiency, reduce waste, and strengthen processes
- Implement technology and automation solutions where appropriate
- Assist with company initiatives related to Lean, quality, and operational excellence
QualificationsRequired
- Minimum 3 years of office management, operations, administration, or business management experience
- Strong proficiency with Microsoft 365 (Excel, Outlook, Word, Teams, SharePoint)
- Experience using QuickBooks
- Excellent organizational and time-management skills
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail and accuracy
- Strong problem-solving abilities
- Professional and customer-focused attitude
Assets
- Experience in manufacturing, industrial services, construction, or engineering environments
- Experience with HR administration and recruiting
- Experience with government grants and funding programs
- Experience with social media marketing and content creation
- Experience with CRM, ERP, or project management software
Pay: $25.00-$35.00 per hour
Work Location: In person
