Moncton, Nb Insight manager Jobs – 35 Openings This Week

Manager, Customer Care
Grand & Toy —Moncton, NB
- $70,000–$85,000 a year
- Full-time
- Hybrid work
- Bilingual
- CRM software
- Microsoft Excel
- Dental care
- Tuition reimbursement
Quick apply
Branch Manager
Source Atlantic Limited —Moncton, NB
- $80,000–$95,000 a year
- Immediate opening
- Sales
- Leadership
- Communication skills
- Designated paid holidays
- Disability insurance
Product Manager (HVAC)
Greystone Energy Systems Inc. —Moncton, NB
- Full-time
- Bachelor's
- Product management
- HVAC
- Disability insurance
- Dental care
Quick apply
Financial & Accounting Analyst
moneyGenius —Dieppe, NB
- Full-time
- Data analysis skills
- Finance
- Bachelor's
- Dental care
- Work from home
Quick apply
Customer Service Manager
Venor —New Brunswick
- $65,000–$75,000 a year
- Full-time
- Remote
- Bilingual
- Sales
- English
Quick apply
Social Media Specialist
Venor —New Brunswick
- $55,000–$65,000 a year
- Full-time
- Remote
- Bilingual
- Social media management
- English
Quick apply
Dispatcher (Bilingual French/English)
RB Global —Moncton, NB
- $18.95–$23.69 an hour
- Full-time
- Bilingual
- Customer service
- English
Quick apply
Scheduling Manager
CGS Immersive —Moncton, NB
- $70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Life insurance
Quick apply
Manager Sort
Purolator Inc —Dieppe, NB
- English
- Microsoft Office
- High school diploma or GED
Quick apply
4d
Product Manager
CGS Immersive —Moncton, NB
- $165,000 a year
- Full-time
- Remote
- Product management
- Software development
- Linux
- Dental care
- Life insurance
Quick apply
Data Analyst
Midland Transport —Moncton, NB
- Full-time
- Computer science
- Analysis skills
- Organizational skills
5d
Manager, Accounts Payable
BioScript Solutions —Moncton, NB
- Bilingual
- Microsoft Excel
- Management
Quick apply
6d
Senior Analytics Lead
Midland Transport —Dieppe, NB
- Full-time
- Hybrid work
- SQL
- Organizational skills
- AI
- Dental care
- Work from home
12d
Manager, Data & Analytics
Midland Transport —Dieppe, NB
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- AI
- Dental care
- Work from home
12d
Outside Services Sales Representative (OSSR)
Schneider Electric —Moncton, NB
- Full-time
- Sales
- English
- Contracts
- Disability insurance
- Dental care
Accounting Manager
Branco Management —Moncton, NB
- From $135,000 a year
- Dental care
Quick apply
10d
Director, Data & Analytics
Midland Transport —Dieppe, NB
- Full-time
- Azure
- AI
- Leadership
- Dental care
- Vision care
12d
Product Manager Digital Signage Solutions
Brightstar Lottery —Dieppe, NB
- Hybrid work
- Product management
- AI
- Leadership
Manager, Accounting
BioScript Solutions —Moncton, NB
- Bilingual
- Microsoft Excel
- ERP systems
Quick apply
6d
Assistant Store Manager - Sales and Services
Kent Building Supplies —Moncton, NB
- $40,000–$60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Dental care
Mortgage Specialist
BMO Financial Group —Moncton, NB
- Full-time
- Sales
- Customer service
- Analysis skills
- Tuition reimbursement
- Life insurance
Customer Service Representative (Bilingual French/English)
RB Global —Moncton, NB
- $18–$21 an hour
- Full-time
- Bilingual
- English
- Time management
Quick apply
Yard Attendant
RB Global —Moncton, NB
- $18.50–$19.50 an hour
- Full-time
- Forklift
- High school diploma or GED
- Construction experience
Quick apply
2d
Physiotherapist—Lifemark Moncton Physiotherapy - pt Health
Lifemark Health Group —Moncton, NB
- Full-time
- Dental care
- Employee assistance program
Quick apply
Manager Tax Canada
BHP —Canada
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills

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Manager, Customer Care

Grand & Toy
Moncton, NB

Quick apply

Job details

Full-time

Benefits

RRSP match
Dental care
Tuition reimbursement
Vision care

Skills

Bilingual
CRM software
French
Microsoft Excel
English
Microsoft Dynamics 365
Microsoft Office

Full job description

Who We Are

At Grand & Toy, we're more than just a supplier – we're a trusted partner to businesses across Canada. With over a century of experience, we've built a legacy of delivering innovative solutions in office supplies, furniture, technology, cleaning products, and facility management. We strive to empower organizations by simplifying procurement, streamlining operations, and providing tailored solutions that drive success. We pride ourselves on exceptional service, sustainable practices, and creating value for businesses of all sizes.

As a leader in the industry, we're committed to fostering strong relationships, reducing costs, and helping our clients build smarter workplaces. Internally, that means building strong, respectful relationships with our people and our partners, too.

About the Role

As the Manager, Customer Care at Grand & Toy, you’ll lead our customer care operation for customers across Canada, overseeing a hybrid model that includes Canada‑based swivel‑chair Customer Care Agents and offshore support partners. Your mandate is to deliver a consistent, high‑quality customer care across all service channels.

You’ll be responsible for developing high‑performing customer care agents, maintaining service levels, supporting process efficiency, and exceeding customer satisfaction. Working closely with Sales, Operations, Supply Chain, IT, and external partners, you’ll help ensure seamless order execution, issue resolution, and service delivery.

Key Responsibilities

Lead the Customer Care function
Inspire, coach, and develop a Canada‑based Customer Care team and oversee offshore partners to deliver consistent, high‑quality care across all channels.
Own customer care & escalations
Manage complex issues and escalations, using customer feedback and trends to improve satisfaction and retention.
Drive operational excellence
Optimize processes, standardize workflows, and remove friction to improve efficiency, accuracy, and consistency across the hybrid support model.
Use data to guide performance
Monitor key metrics (service levels, response times, quality, customer satisfaction) and use insights to drive accountability and decision‑making.
Enhance tools & cross‑functional collaboration
Partner with IT and business teams to improve systems and tools, and work closely with Sales, Operations, and Supply Chain to ensure seamless order execution and service delivery.

Who You Are

Experienced Leader – Minimum 5 years leading customer care/contact centre or customer operations teams, ideally in a hybrid or multi‑site environment.
Customer & Results Focused – Balance exceptional customer experience with operational efficiency and business goals.
Data‑Driven & Analytical – Comfortable using metrics and reporting to identify trends, set priorities, and drive performance.
Strong People Manager – Skilled at coaching, setting clear expectations, and building engaged, high‑performing teams.
Tech‑Savvy – Proficient with CRM systems (Microsoft Dynamics 365 or equivalent), ERP systems (AS400 or similar), Microsoft Office (especially Excel), and reporting/analytics tools.
Collaborative Communicator – Builds strong relationships across teams and navigates escalations with calm, clear, solutions‑oriented communication.

Bonus points for being bilingual in English and French

What Grand & Toy Offers

At Grand & Toy, we're committed to helping you thrive, professionally, financially, and personally. As part of our team, you'll enjoy a rewarding career with strong support and meaningful opportunities to grow.

Here’s what Grand & Toy offers:

Competitive Compensation – with a hiring range between $70,000 - $85,000 that reflects your skills and experience, with future growth potential.
Comprehensive Benefits Package – Health, dental, vision, and wellness programs to support you and your family.
Retirement Savings Support – Matching RRSP contributions through a flexible retirement savings plan.
Learning & Development – Access to tuition reimbursement, training, tools, and resources to help you build your skills and advance your career.
Career Advancement – Opportunities for growth and promotion within a proudly Canadian company.
Exclusive Perks – Associate and corporate discounts, plus rewards programs in eligible roles.

We are committed to providing accommodations for persons with disabilities. If you require accommodation during the recruitment process or in the workplace, we will work with you to meet your needs.

Ready to Apply?

Join Grand & Toy as the Manager, Customer Care and help us provide an exceptional experience to businesses across Canada, while building a career with a company that values your skills, supports your growth, and recognizes your impact.

Our recruitment team uses AI tools to help source candidates, but all screening and selection decisions are made by humans. Only those selected for an interview will be contacted.

Quick apply

Refine Your Search

insight manager jobs in moncton, nb

Manager, Customer Care

Branch Manager

Product Manager (HVAC)

Financial & Accounting Analyst

Customer Service Manager

Social Media Specialist

Dispatcher (Bilingual French/English)

Scheduling Manager

Manager Sort

Product Manager

Data Analyst

Manager, Accounts Payable

Senior Analytics Lead

Manager, Data & Analytics

Outside Services Sales Representative (OSSR)

Accounting Manager

Director, Data & Analytics

Product Manager Digital Signage Solutions

Manager, Accounting

Assistant Store Manager - Sales and Services

Mortgage Specialist

Customer Service Representative (Bilingual French/English)

Yard Attendant

Physiotherapist—Lifemark Moncton Physiotherapy - pt Health

Manager Tax Canada

I want to receive the latest job alerts for insight manager in moncton, nb

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