Employment Opportunity: Retail Associate
Are you passionate about sport, movement, and helping people return to what they love? Group23 Sports Medicine is seeking a customer-focused Retail Associate to join our team at our Calgary clinics. You’ll deliver a seamless retail and patient experience helping patients find the right products and gear on their journey back to movement while working closely with our clinical and administrative teams.
What We Offer
Join a team trusted by Calgary's best athletes and professional sports organizations, including the Calgary Flames, Calgary Stampeders, and Hockey Canada. At Group23, you’ll be a part of a dynamic, supportive environment where growth and well-being are our priority.
Some of our benefits:
Inspiring teammates and work environment
A culture that empowers you to excel
A flexible group benefits package
The chance to grab tickets to see your favourite team in action
An environment of achievers - work at WinSport, the home of the 1988 Olympics and current home of future Olympians and enjoy WinSport tenant discounts
Position Summary
The Retail Associate is responsible for delivering a seamless and professional retail and patient experience within Group23 clinics. This role supports retail operations, inventory management, and e-commerce fulfillment while assisting patients with product selection and basic brace fitting. Working closely with clinical and administrative teams, the Retail Associate ensures retail services are aligned with patient care, contributing to an efficient clinic environment and a high standard of service in support of Group23’s purpose, mission, and values.
Duties and Responsibilities
Patient & Customer Experience
Support Group23's patient-centered care model by delivering a professional, informative, and consistent retail experience
Provide exceptional customer service to patients, athletes, and visitors in a clinical setting
Assist patients with product selection, ensuring alignment with clinician recommendations where applicable
Perform over-the-counter brace fittings and provide product guidance within scope
Collaborate with physiotherapists and clinic staff to support patient care and product needs
Maintain professionalism, discretion, and confidentiality in all patient interactions
Act as a culture carrier, modelling Group23's purpose, mission, and core values
Sales & Transactions
Accurately process transactions using POS systems and maintain proper documentation
Open and close the retail area, including cash handling, balancing, and daily setup/tear-down
Maintain accurate records related to sales and transactions
Support off-site or event-based sales opportunities as assigned
Inventory Management
Monitor inventory levels and advise leadership of critically low stock
Receive, organize, and restock inventory
Support inventory counts and reconciliation processes
Identify and resolve discrepancies in inventory, transactions, or orders
Provide suggestions for inventory improvements based on patient needs and sales trends
Retail Space & Product Standards
Maintain a clean, organized, and well-stocked retail space aligned with clinic standards
Maintain knowledge of all retail products, including braces, supports, and therapy-related items
Ensure required products are available and accessible to support clinicians
Address customer concerns or escalate issues appropriately to management
E-Commerce & Order Fulfillment
Support e-commerce operations, including order processing, packaging, and pickup coordination
Ensure accuracy and timeliness of online orders
Maintain accurate records related to inventory movement and e-commerce orders
Coordinate with clinic staff to ensure smooth patient pickup experiences and timely follow-up on orders
Knowledge, Skills, and Abilities (KSAs)
Knowledge
Understanding of Group23’s purpose, values, services, and how retail supports the overall patient experience
Familiarity with privacy, confidentiality, and IPAC/OHS standards relevant to clinic-based retail environments
Working knowledge of point-of-sale systems, inventory tracking, and retail documentation
General understanding of human anatomy to support product use and over-the-counter brace fitting
Comfort with in-store and online retail operations, including order processing and product handling
Skills
Excellent verbal, written, and interpersonal communication skills, with professionalism in all interactions
Strong customer service and relationship-building skills, adaptable to different personality types
Accurate keyboarding, data entry, and record keeping, including reporting on key performance indicators
Strong planning, organization, and attention to detail in transactions, inventory, and order processing
Proficiency with POS systems and basic computer software in a fast-paced environment
Abilities
Foster a positive work culture aligned with Group23’s purpose and values
Work independently while managing daily responsibilities in a fast-paced environment
Collaborate effectively with clinical and administrative teams
Maintain high energy, enthusiasm, and a solutions-based approach to patient interactions
Maintain a high level of confidentiality and adapt quickly to new knowledge and systems
Qualifications
High school diploma required; post-secondary education or studies in kinesiology, fitness, sport, or a related field is considered an asset
2–3 years of experience in retail, customer service, or a client-facing environment
Experience handling cash, POS systems, and daily retail operations
Experience in a healthcare, fitness, or sports environment is an asset
Training in privacy for healthcare environments, POS systems, and product/brace fitting provided upon hire
Police Information Check required upon hire and as requested
About Us
Group23 is a full-service sports medical clinic offering timely assessment, diagnosis, treatment planning, and rehabilitation of sport and exercise-related health conditions. We believe patients are more than their symptoms. We believe in a biological, psychological, social, and spiritual approach to care. Through our unique Patient Health Journeys, we will be with our patients every step of the way!
Group23 does not consider itself just another sport medicine clinic. To that end, we feel strongly that a critical starting point for all our workers is that they agree with and are excited by our core purpose and mission. We want everyone to believe that sport medicine at Group23 can and will be done better than anywhere else in the province.
Recruitment Process
We thank you for your interest, but only those selected for an interview will be contacted.
