Security concierge supervisor Jobs

Lead Concierge
RYCO Properties Ltd. —Calgary, AB
- Full-time
- CPR Certification
- Customer service
- Microsoft Office
Quick apply
2h
Security Monitoring Operator
Drewlo Holdings —London, ON
- $22–$25 an hour
- Weekends as needed
- High school diploma or GED
- In-person
- Communication skills
- Flexible schedule
Quick apply
4d
Supervisor, Security Guards
Chromium Guard Inc. —Mississauga, ON
- $37.05 an hour
- Overtime
- Microsoft Word
- CPR Certification
- Microsoft Excel
Quick apply
12d
Experienced Security Guard Supervisor / Concierge Security Professional
Astra —Calgary, AB
- Full-time
- CPR Certification
- Customer service
- Writing skills
Quick apply
Security Guard-Corporate Security
Securitas Security Services —London, ON
- Weekends as needed
- CPR Certification
- Customer service
- High school diploma or GED
Corporate Security Supervisor
Synergy Protection Group Inc. —Brampton, ON
- $23 an hour
- Full-time
- Customer service
- Supervising experience
- In-person
- Flexible schedule
Quick apply
2d
Tactical Security - Supervisor
GardaWorld —Brantford, ON
- $24.87 an hour
- Part-time
- Supervising experience
- First Aid Certification
- Flexible schedule
Quick apply
Industrial Security Site Supervisor
GardaWorld —Calgary, AB
- $20.50 an hour
- Monday to Friday
- Supervising experience
- Computer skills
- Leadership
Quick apply
12d
Concierge
Skyservice Business Aviation —Dorval, QC
- Weekends as needed
- Customer service
- Hotel
- High school diploma or GED
- Dental care
- Paid time off
4d
Security Concierge Supervisor
FirstService Residential —Aurora, ON
- $19.00–$19.50 an hour
- 8 hour shift
- High school diploma or GED
- Organizational skills
- Communication skills
Quick apply
Retail Security Supervisor - Ottawa
GardaWorld —Ottawa, ON
- $23.63 an hour
- Full-time
- Supervising experience
- First Aid Certification
Quick apply
7d
Security Shift Supervisor
GardaWorld —Ottawa, ON
- From $18.35 an hour
- Full-time
- First Aid Certification
- Flexible schedule
Quick apply
Director of Front Office
Marriott International, Inc —Toronto, ON
- $95,000–$121,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Guest services
6d
Front Office Manager, Banff Lodging
Pursuit Collection —Banff, AB
- Weekends as needed
- Hospitality
- Microsoft Office
- Hotel
Office Services Concierge
KPMG —Toronto, ON
- $38,000–$44,500 a year
- Full-time
- CPR Certification
- Microsoft Excel
- Customer service
5d
NIGHT GUEST SERVICE AGENT
Vintage Hotels —Niagara-on-the-Lake, ON
- Full-time
- Sales
- Customer service
- Hotel
1d
Front Office Manager
Residence Inn Toronto Downtown —Toronto, ON
- $68,000–$72,000 a year
- Weekends as needed
- Basic math
- English
- Hotel
- Dental care
- Vision care
Quick apply
6d
Night Concierge- Part Time
Cogir Senior Living Canada —Kelowna, BC
- $21.80 an hour
- Part-time
- Hospitality
Front Office Supervisor
Holiday Inn Express & Suites Mississauga Toronto Southwest —Mississauga, ON
- $41,000–$46,000 a year
- Full-time
- Hotel
- Dental care
- Vision care
Quick apply
Event and Alcohol Compliance Specialist
A.S.P. Incorporated —Mississauga, ON
- $23 an hour
- Temporary
- CPR Certification
- Customer service
- First Aid Certification
Quick apply
7d
Security Guard-Back up
Securitas Security Services —Milton, ON
- $18.35–$19.00 an hour
- Weekends as needed
- CPR Certification
- Customer service
- High school diploma or GED
Switchboard Operator
Sheraton Ottawa Hotel —Ottawa, ON
- $23.15 an hour
- Weekends as needed
- Bilingual
- Heavy lifting
- Customer service
Quick apply
7d
Part-Time Weekend Security Guard - Residential Property - York Region (North Markham) - $18.00/HR
Wincon Security —Markham, ON
- $18 an hour
- Weekends only
- CPR Certification
- Customer service
- Writing skills
- Flexible schedule
Quick apply
2d
Registered Nurse
Bayshore Northern Staffing —Toronto, ON
- $40–$60 an hour
- Part-time
- CPR Certification
- Nursing
- BLS Certification
- Flexible schedule
Quick apply
Event Security Guard
A.S.P. Incorporated —Mississauga, ON
- $21 an hour
- Temporary
- CPR Certification
- Customer service
- First Aid Certification
Quick apply
7d

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Lead Concierge

RYCO Properties Ltd.
Calgary, AB

Quick apply

Job details

Full-time
2 hours ago

Skills

Computer operation
CPR Certification
Customer service
CCTV
Microsoft Office
Administrative experience
High school diploma or GED
First Aid Certification
Communication skills

Full job description

Lead Concierge

Marlborough Mall – Calgary, AB
Job Type: Full-Time (38 hours/week)
Schedule: Monday–Thursday, 9:45 AM – 7:15 PM
Reports To: Security Supervisor / Property Management

Position Summary

Marlborough Mall is seeking a professional, customer-focused Lead Concierge to oversee the daily operation of the Customer Service Desk. As the primary daytime point of contact for shoppers, tenants, contractors, and visitors, you will deliver exceptional customer service while supporting the safety, security, and efficient operation of the property.

The successful candidate will act as the key liaison between Property Management, Security, Maintenance, and tenants while ensuring uninterrupted customer service operations, accurate administrative documentation, controlled access management, and compliance with corporate policies.

Key Responsibilities:

Customer Service

Deliver outstanding customer service to shoppers, tenants, visitors, and contractors.
Provide directions, mall information, and general assistance.
Receive and document customer concerns, complaints, and service requests.
Maintain a welcoming, organized, and professional Customer Service Desk.

Operations & Access Control

Ensure continuous coverage of the Customer Service Desk during scheduled hours.
Operate electronic access control systems for Family Washrooms, Loading Docks, and other secure areas.
Perform daily opening procedures, including equipment and communication checks.
Complete end-of-day administrative duties and operational records.

Tenant & Property Support

Serve as the primary liaison between tenants, Security, Maintenance, and Property Management.
Coordinate maintenance requests and follow up with appropriate departments.
Communicate operational updates, policy changes, and service interruptions to tenants.
Support mall events, promotions, and operational initiatives.

Administration

Maintain and update the Master Emergency Contact Registry.
Prepare and maintain Daily Activity Reports (DARs).
Accurately document customer interactions, incidents, service calls, and access requests.
Ensure all reports are complete, objective, and compliant with company standards.

Leadership

Assist with onboarding and training Concierge team members.
Promote consistent customer service standards and operating procedures.
Provide guidance to part-time Concierge staff on documentation, access control, and customer service expectations.
Recommend operational improvements to Security and Property Management.

Security & Emergency Response

Monitor and respond to security-related concerns reported at the Customer Service Desk.
Escalate emergencies to Security or emergency services when required.
Maintain radio communication with Security personnel throughout the shift.
Support emergency response procedures and mall safety initiatives.

Compliance

Maintain strict confidentiality regarding security operations, investigations, tenant information, and surveillance.
Follow all company policies related to CCTV privacy and evidence handling.
Refer all surveillance requests to Security Management or authorized law enforcement.

Qualifications

High school diploma or equivalent.
Previous experience in customer service, concierge, hospitality, security, or property management is considered an asset.
Strong organizational and administrative skills.
Excellent verbal and written communication skills.
Professional appearance and customer-focused attitude.
Proficiency with Microsoft Office and computerized reporting systems.
Ability to multitask and prioritize in a fast-paced environment.
Sound judgment, professionalism, and discretion with confidential information.

Preferred

Experience in retail, shopping centre, or commercial property operations.
Knowledge of access control systems and incident reporting.
Security industry experience.
First Aid & CPR Certification.

Skills & Competencies

Leadership
Customer Service Excellence
Professional Communication
Organization & Attention to Detail
Accountability
Problem Solving
Integrity & Confidentiality
Teamwork
Conflict Resolution
Time Management

Working Conditions

Customer Service Desk located within a busy retail shopping centre.
Frequent interaction with tenants, shoppers, contractors, emergency responders, and mall staff.
Combination of sitting and standing throughout the shift.
Regular computer use and radio communications.
Participation in emergency response procedures as required.

What We're Looking For

We're looking for someone who is approachable, dependable, and thrives in a customer-focused environment. The ideal candidate is an effective communicator who can confidently manage multiple priorities while maintaining professionalism and supporting a safe, welcoming shopping experience for everyone.

Benefits

Full-time, stable schedule (Monday–Thursday)
Professional and supportive work environment
Opportunity to contribute to the daily operations of a busy shopping center
Ongoing training and development
Competitive compensation (based on experience)

Work Location: In person

Quick apply

Refine Your Search

Lead Concierge

Security Monitoring Operator

Supervisor, Security Guards

Experienced Security Guard Supervisor / Concierge Security Professional

Security Guard-Corporate Security

Corporate Security Supervisor

Tactical Security - Supervisor

Industrial Security Site Supervisor

Concierge

Security Concierge Supervisor

Retail Security Supervisor - Ottawa

Security Shift Supervisor

Director of Front Office

Front Office Manager, Banff Lodging

Office Services Concierge

NIGHT GUEST SERVICE AGENT

Front Office Manager

Night Concierge- Part Time

Front Office Supervisor

Event and Alcohol Compliance Specialist

Security Guard-Back up

Switchboard Operator

Part-Time Weekend Security Guard - Residential Property - York Region (North Markham) - $18.00/HR

Registered Nurse

Event Security Guard

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