Sherbrooke, Qc Leadership development program Jobs – 43 Openings This Week

Team Lead, Voice of the Customer and Network
BRP —Sherbrooke, QC
- Hybrid work
- Bilingual
- Marketing
- Writing skills
- Flexible schedule
Spécialiste bilingue des soins aux patients (Québec)
Shoppers Drug Mart Specialty Health Network Inc. —Quebec Province
- $55,000–$65,000 a year
- Overtime
- Remote
- Bilingual
- Computer science
- Customer service
- Store discount
- Employee stock purchase plan
Quick apply
11d
Assistant Manager - Operations
HORS TAXES DUTY FREE STANSTEAD ,QUEBEC, —Magog, QC
- $60,000–$75,000 a year
- Weekends as needed
- Bilingual
- Sales
- Master's degree
- Paid time off
- Flexible schedule
Quick apply
8d
Administrative Coordinator
HORS TAXES DUTY FREE STANSTEAD, QUEBEC —Magog, QC
- $60,000–$75,000 a year
- Weekends as needed
- Bilingual
- Sales
- Master's degree
Quick apply
8d
Senior Proposal Advisor
CIMA+ —Sherbrooke, QC
- Full-time
- Hybrid work
- Bilingual
- Marketing
- English
- Employee assistance program
- Flexible schedule
Quick apply
6h
Franchise Business Consultant - Quebec
Booster Juice —Sherbrooke, QC
- Full-time
- Remote
- Bilingual
- Sales
- Marketing
Quick apply
2d
Director Channel Management
BRP —Sherbrooke, QC
- Hybrid work
- Analysis skills
- Continuous improvement
- Computer networking
- Flexible schedule
Sales Account Manager - Electrical Distribution - South Shore/Sherbrooke/Drummondville
Siemens —Sherbrooke, QC
- Full-time
- Hybrid work
- Bilingual
- Sales
- Salesforce
- Profit sharing
8d
Directeur des opérations / ###
Integrated Power Services —Sherbrooke, QC
- Full-time
- Bilingual
- English
- Driving
- Dental care
- Tuition reimbursement
BI Product Owner
BRP —Sherbrooke, QC
- Hybrid work
- Bilingual
- Azure
- AWS
- Flexible schedule
11d
Sales & Business Development Manager - Americas
Tekna —Sherbrooke, QC
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Mileage reimbursement
- Disability insurance
Quick apply
Assistant Hockey Coach / Entraîneur adjoint de hockey
Bishop's College School —Sherbrooke, QC
- Weekends as needed
- Bilingual
- English
- Microsoft Office
Director - Product Management
Global Excel Management —Sherbrooke, QC
- $115,000–$130,000 a year
- Bilingual
- Microsoft Excel
- Management
- Dental care
- Employee assistance program
Senior Telecommunications Manager - Outside plant and FTTH
CIMA+ —Sherbrooke, QC
- Full-time
- Hybrid work
- Bilingual
- AutoCAD
- PMP
- Employee assistance program
- Flexible schedule
Quick apply
Field Marketing Coordinator
Aramark —Sherbrooke, QC
- $45,000–$55,000 a year
- Weekends as needed
- Marketing
- Inventory management
- Microsoft Office
- Tuition reimbursement
- Employee assistance program
HR Business Partner
BRP —Valcourt, QC
- Hybrid work
- Bilingual
- English
- Analysis skills
- Flexible schedule
(CAN) People Lead
Walmart Canada —Magog, QC
- From $21.35 an hour
- Full-time
Associé(e) aux Opérations II | Operations Associate II
Keurig Dr Pepper —Sherbrooke, QC
- $45,700–$56,056 a year
- Full-time
- Bilingual
- Mechanic experience
- English
- Disability insurance
- Dental care
Position Notice 26-025 Director of Finance & IT
Kings Regional Rehabilitation Centre —Waterville, QC
- Full-time
- Finance
- Bachelor's
- Organizational skills
2d
DYNAMITE - Assistant Manager - Carrefour de L'Estrie
Groupe Dynamite Inc. —Sherbrooke, QC
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7h
Position Notice 26-021 – Psychologist Opportunity
Kings Regional Rehabilitation Centre —Waterville, QC
- Full-time
- Remote
- Master's degree
- Travel
- Psychology
Gestionnaire de comptes / Account Manager
Integrated Power Services —Sherbrooke, QC
- Full-time
- Bilingual
- Sales
- ERP systems
- Dental care
- Paid time off
Food Retail Brand Location Supervisor
Aramark —Sherbrooke, QC
- $18–$20 an hour
- Full-time
- Bilingual
- Customer service
- English
- Dental care
Production supervisor - Night
Soucy Techno —Sherbrooke, QC
- Full-time
- High school diploma or GED
- Continuous improvement
- No university degree
- Employee assistance program
- Flexible schedule
Quick apply
Physiotherapist
Kings Regional Rehabilitation Centre —Waterville, QC
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

I want to receive the latest job alerts for leadership development program in sherbrooke, qc

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Team Lead, Voice of the Customer and Network

BRP
Sherbrooke, QC

Apply Now

Job details

Benefits

Flexible schedule

Skills

Bilingual
French
Marketing
Writing skills
English
Databases
Change management
Qualtrics
SQL
Project management
Bachelor's
Business
Leadership
Communication skills

Full job description

BRP is looking for a customer centric, analytical-thinker that will enthusiastically lead the Voice of Customer (VoC) program. With a strong team of analysts and coordinators,you will have the opportunity to deliver a best-in-class VoC program featuring a closed-loop approach for identifying customer issues, analyzing and researching feedback and generating actionable insights to drive changes within the global BRP organization.

The Voice of Customer (VoC) team lead is passionate about representing customer views, putting yourself in their shoes, championing processes, procedures, innovations and enhancements that when balanced with cost and revenue objectives, aim to increase customers overall satisfaction and loyalty. You are focused on incorporating the customers perspective to build brand loyalty, fix pain points and drive innovation. You will leverage your insights and expertise to advise key stakeholders and hold teams accountable for improving customer pain points, shaping BRP customer experience.

Ultimately, the VoC Lead is responsible for promoting Best-in-Class service at BRP and at the Dealership and assisting in creating an environment focused on customer loyalty, meeting customers needs and customer retention.

YOU’LL HAVE THE OPPORTUNITY TO:
Lead a team of passionate coordinators and analysts to design, deploy and run a true customer-centric feedback loop.

Manage the day-to-day activities of the team

Develop and implement processes to distribute assignments, deliver projects and achieve targets

Conduct performance reviews, training and development activities to maximize team’s potential

Create a pleasant working environment that inspires the team

Design and execute on a Voice of Customer strategy that enables the long term success of our customers, both riders and dealers

Drive a continuous improvement process to appropriately expand our sources of VoC input

Use a variety of tools and feedback channels to ingest and analyze customer data

Establish quantitative and qualitative process-oriented approaches to identify and prioritize key customer feedback from multiple data inputs

Determine appropriate cadence and forums for sharing VoC results to BRP leadership team to confirm and/or reinforce overall drivers of the customer experience and provide actionable recommendations for both product and service improvements.

Help develop compelling “stories” that convey the meaningful synthesized insights in a compelling manner to various internal partner audiences

Optimize BRP customer experience by developing the process and programs to support consistent accurate knowledge about top customer pain points and feature requests

Work closely with Global Support and Service Experience Director and Managers to identify business goals, establish project scope, KPI's and provide thought leadership and actionable recommendations for improvements.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

A “customer-first” mentality to help drive the best customer experience with empathy and a rare ability to understand partners and customer needs in a B2B business.

Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization.

Agile mindset and result driven.

Excellent communication and interpersonal skills as well as eloquent writing skills.

Ability to command a room and inspire a variety of decision-makers with ease.

Understands key customer metrics and has experience with methodologies for translating customer experience and operational (XO) data into thoughtful insights and actions.

Experience with different VoC methods such as Net Promoter System.

Deep knowledge of Qualtrics or similar survey analytics platform is mandatory.

Familiarity with database systems and SQL preferred.

Program and Project Management proficiency across multi-site locations.

Strong project management skills and an ability to multitask.

Ability to deep dive into data, processes, and systems and develop innovative ideas for process challenge

Bilingualism (French-English)

3+ years in a team leadership role

Bachelor’s degree in Business field (marketing would be an asset).

ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation — You want it, we have it:
Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP

What about some feel good perks:
Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products

WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.
#LI-Hybrid
#LI-GB1

Apply Now

Refine Your Search

leadership development program jobs in sherbrooke, qc

Team Lead, Voice of the Customer and Network

Spécialiste bilingue des soins aux patients (Québec)

Assistant Manager - Operations

Administrative Coordinator

Senior Proposal Advisor

Franchise Business Consultant - Quebec

Director Channel Management

Sales Account Manager - Electrical Distribution - South Shore/Sherbrooke/Drummondville

Directeur des opérations / ###

BI Product Owner

Sales & Business Development Manager - Americas

Assistant Hockey Coach / Entraîneur adjoint de hockey

Director - Product Management

Senior Telecommunications Manager - Outside plant and FTTH

Field Marketing Coordinator

HR Business Partner

(CAN) People Lead

Associé(e) aux Opérations II | Operations Associate II

Position Notice 26-025 Director of Finance & IT

DYNAMITE - Assistant Manager - Carrefour de L'Estrie

Position Notice 26-021 – Psychologist Opportunity

Gestionnaire de comptes / Account Manager

Food Retail Brand Location Supervisor

Production supervisor - Night

Physiotherapist

I want to receive the latest job alerts for leadership development program in sherbrooke, qc

Job seeker tools

Employer Tools

Browse

Stay Connected