calgary, ab service coordinator/customer service representative Jobs – 42 Openings This Week

Managed Services Coordinator
City of Calgary —Calgary, AB
- $48.54–$64.88 an hour
- Full-time
- Customer service
- High school diploma or GED
- IT
10d
District Sales Coordinator
Amrize —Calgary, AB
- Full-time
- Google Suite
- Sales
- Customer service
- Dental care
- Tuition reimbursement
12h
Intermediate Land Representative, Calgary,AB - Calgary
Randstad —Calgary, AB
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
QHSE Coordinator - Strathmore, AB
Magnum Cementing Sevices Operations Ltd. —Strathmore, AB
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Superintendent
PCL Constructors Inc. —Calgary, AB
- Engineering
- Microsoft Office
- Supervising experience
- Disability insurance
- Dental care
Access and Privacy Administrator
City of Calgary —Calgary, AB
- $36.60–$48.97 an hour
- Temporary
- Customer service
- Research
- Business
3d
Indigenous Engagement Coordinator
Black Diamond Group —Calgary, AB
- Full-time
- Hybrid work
- Travel
- Computer skills
- Business
- Work from home
6d
Field Representative II, Area Customer Service
Ricoh —Calgary, AB
- Heavy lifting
- Customer service
- Microsoft Office
23h
Senior Supply Chain Project Coordinator
Hexagon —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
3d
Director of Sales, Prairie Region
Day & Ross —Calgary, AB
- Full-time
- Sales
- Marketing
- Writing skills
Quick apply
5d
Regional Finance Representative
Rocky Mountain Equipment —Calgary, AB
- Full-time
- Sales
- Microsoft Office
- Finance
- Disability insurance
- Dental care
Quick apply
7d
Aircraft Transactions Manager
Avmax Careers - Canada —Calgary, AB
- Full-time
- PMP
- Microsoft Office
- Analysis skills
Quick apply
5d
Equipment and Yard Supervisor
RB Global —Calgary, AB
- $30 an hour
- Overtime
Quick apply
1d
Fire Sprinkler Deficiency Estimator & Project Manager
Vipond Inc —Calgary, AB
- Full-time
- Microsoft Office
- Project management
- APIs
- Profit sharing
- Employee stock purchase plan
Quick apply
4d

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Managed Services Coordinator

City of Calgary
Calgary, AB

Apply Now

Job details

Full-time
10 days ago

Skills

Power BI
Business intelligence
BMC Remedy
Customer service
High school diploma or GED
IT infrastructure
IT
College diploma
Information Technology

Full job description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Information Technology (IT) Managed Services Coordinator (MSC) you will work with clients on escalated critical issues, guide clients through IT processes, monitor and address contractor service and performance issues and manage escalations from multiple channels to maintain customer satisfaction standards. You will mentor staff and advise on training and development plans and priorities. You will use in-depth technical knowledge of the City's IT infrastructure to set standards, troubleshoot problems, and work with our partners to continuously improve the security of the City's endpoint devices. Primary duties include:

Provide daily supervision and continuous improvement of the managed service contracts for IT Asset Procurement and Management.
Manage the service providers to maintain our customer satisfaction standards. Work with service providers, business partners, clients at all levels of the City including executives and IT management to ensure IT continues to provide service professionally and promptly.
Develop technical specifications and advanced troubleshooting of the City IT endpoint computing infrastructure.
Safeguard the corporate computing environment from changes that would undermine and risk its ongoing stability, functionality and security.
Plan, coordinate and provide training for high-profile technology and business projects.
Provide management-level reporting and metrics that require advanced problem-solving and data analytics to support decision-making and continuous service improvements.

Qualifications

A completed 2-year diploma in an Information Technology related field with at least 5 years of experience demonstrating advanced technical skills in the desktop/laptop computing environment is required OR 5 years of experience in a large IT environment providing customer service and/or process management.
At least 2 years of experience with BMC Remedy.
Experience in City of Calgary Information Technology (IT) would be an asset.
Experience with Power BI (Business Intelligence) would be considered an asset.
Experience working in an IT support role and working with workflow management tools, or experience in a managed services environment would be an asset.
Success in this role requires great customer focus, results orientated, building relationships, planning, organizing & coordinating as well as technical knowledge, and skills.

Pre-employment Requirements

A security clearance will be conducted.
Successful applicants must provide proof of qualifications.

Workstyle

This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Position and Pay Information

Business Unit: Information Technology
Union: CUPE Local 38
Position Type: 1 Permanent
Compensation: Pay Grade 12 $48.54 - 64.88 per hour
Hours of work: Standard 35 hour work week.
Days of work: This position works a 5-day work week with 1 day off in a 3 week cycle.
Location: 133 6 Avenue SE
Audience: Internal/External
Apply By: June 26, 2026
Job ID: 314636

Apply Now

Refine Your Search

service coordinator/customer service representative jobs in calgary, ab

Managed Services Coordinator

District Sales Coordinator

Intermediate Land Representative, Calgary,AB - Calgary

QHSE Coordinator - Strathmore, AB

Superintendent

Access and Privacy Administrator

Indigenous Engagement Coordinator

Field Representative II, Area Customer Service

Senior Supply Chain Project Coordinator

Director of Sales, Prairie Region

Regional Finance Representative

Aircraft Transactions Manager

Equipment and Yard Supervisor

Fire Sprinkler Deficiency Estimator & Project Manager

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